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Tablet Driver, Photoshop Elements and Windows Photo Viewer suddenly not working?


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5 replies to this topic

#1 Cartoon Shark

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Posted 11 July 2012 - 08:57 PM

Ahh, back again for more computer troubles. Apologies if this is in the wrong thread.

So, I'm really confused as to how three things have suddenly stopped working out of the blue. My tablet was working perfectly fine earlier, until I restarted my computer. The driver automatically crashes after start up, even after updating the driver. I have also noticed that Windows Photo Viewer and Adobe Photoshop Elements 8.0 also crash as soon as they're started up.

Any idea how I can fix these sudden problems? It's really frustrating that I can't draw, open photos, OR use Photoshop all of a sudden. Nothing was changed as far as I know for them to stop working.

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#2 hamluis

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Posted 12 July 2012 - 06:41 AM

<<The driver automatically crashes after start up...>>

There are all sorts of drivers working in any Windows system...there are hardware drivers, Windows drivers, and software drivers.

The two programs you mention have their own drivers.

We need to have exact quotes of error messages...to even have a chance of determining what might be wrong with your system.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 Cartoon Shark

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Posted 12 July 2012 - 01:00 PM

It seems after restarting one more time, I got the Tablet driver to work without crashing. So that's out of the way. All the other applications are still not working.

MiniToolBox by Farbar Version: 25-06-2012
Ran by Bundi (administrator) on 12-07-2012 at 12:57:26
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/12/2012 00:55:52 PM) (Source: Application Error) (User: )
Description: Faulting application wlxphotogallery.exe, version 14.0.8117.416, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [wlxphotogallery.exe!ws!]

Error: (07/12/2012 00:55:41 PM) (Source: Application Error) (User: )
Description: Faulting application photoshop.exe, version 12.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshop.exe!ws!]

Error: (07/12/2012 02:02:49 AM) (Source: Application Error) (User: )
Description: Faulting application wlxphotogallery.exe, version 14.0.8117.416, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [wlxphotogallery.exe!ws!]

Error: (07/12/2012 00:24:51 AM) (Source: Application Error) (User: )
Description: Faulting application photoshop.exe, version 12.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshop.exe!ws!]

Error: (07/11/2012 10:55:25 PM) (Source: Application Error) (User: )
Description: Faulting application photoshopelementseditor.exe, version 8.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshopelementseditor.exe!ws!]

Error: (07/11/2012 10:45:47 PM) (Source: Application Error) (User: )
Description: Faulting application wlxphotogallery.exe, version 14.0.8117.416, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [wlxphotogallery.exe!ws!]

Error: (07/11/2012 10:45:15 PM) (Source: Application Error) (User: )
Description: Faulting application wlxphotogallery.exe, version 14.0.8117.416, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [wlxphotogallery.exe!ws!]

Error: (07/11/2012 10:44:04 PM) (Source: Application Error) (User: )
Description: Faulting application photoshop.exe, version 12.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshop.exe!ws!]

Error: (07/11/2012 10:24:26 PM) (Source: Application Error) (User: )
Description: Faulting application photoshopelementseditor.exe, version 8.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshopelementseditor.exe!ws!]

Error: (07/11/2012 10:23:54 PM) (Source: Application Error) (User: )
Description: Faulting application photoshopelementseditor.exe, version 8.0.0.0, faulting module gdiplus.dll, version 5.2.6002.22791, fault address 0x0002edde.
Processing media-specific event for [photoshopelementseditor.exe!ws!]


System errors:
=============
Error: (07/12/2012 01:36:01 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (07/12/2012 01:36:01 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.

Error: (07/12/2012 01:35:58 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1053" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (07/11/2012 10:45:23 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Active File Monitor V8 service terminated unexpectedly. It has done this 1 time(s).

Error: (07/11/2012 10:45:04 PM) (Source: Service Control Manager) (User: )
Description: The Unsigned Themes service terminated unexpectedly. It has done this 1 time(s).

Error: (07/11/2012 08:37:06 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%1053

Error: (07/11/2012 08:37:06 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Google Update Service (gupdate) service to connect.

Error: (07/11/2012 08:37:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1053" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (07/11/2012 08:24:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service failed to start due to the following error:
%%1053

Error: (07/11/2012 08:24:12 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Windows Installer service to connect.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.1.3)
7-Zip 9.20
Adobe AIR (Version: 3.3.0.3670)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Photoshop Elements 8.0 (Version: 8.0)
AMD APP SDK Runtime (Version: 10.0.851.4)
AMD Catalyst Install Manager (Version: 3.0.868.0)
Audiosurf
avast! Free Antivirus (Version: 7.0.1456.0)
Bamboo (Version: 5.2.5-5)
Bamboo Dock (Version: 4.0)
Bamboo Dock (Version: 4.0.0)
CameraHelperMsi (Version: 13.31.1038.0)
CamStudio Lossless Codec
CamStudio OSS Desktop Recorder (Version: 2.6 Beta r294)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.1205.2146.38999)
Catalyst Control Center Graphics Previews Common (Version: 2011.1205.2146.38999)
Catalyst Control Center Localization All (Version: 2011.1205.2146.38999)
ccc-utility (Version: 2011.1205.2146.38999)
CCC Help Chinese Standard (Version: 2011.1205.2145.38999)
CCC Help Chinese Traditional (Version: 2011.1205.2145.38999)
CCC Help Czech (Version: 2011.1205.2145.38999)
CCC Help Danish (Version: 2011.1205.2145.38999)
CCC Help Dutch (Version: 2011.1205.2145.38999)
CCC Help English (Version: 2011.1205.2145.38999)
CCC Help Finnish (Version: 2011.1205.2145.38999)
CCC Help French (Version: 2011.1205.2145.38999)
CCC Help German (Version: 2011.1205.2145.38999)
CCC Help Greek (Version: 2011.1205.2145.38999)
CCC Help Hungarian (Version: 2011.1205.2145.38999)
CCC Help Italian (Version: 2011.1205.2145.38999)
CCC Help Japanese (Version: 2011.1205.2145.38999)
CCC Help Korean (Version: 2011.1205.2145.38999)
CCC Help Norwegian (Version: 2011.1205.2145.38999)
CCC Help Polish (Version: 2011.1205.2145.38999)
CCC Help Portuguese (Version: 2011.1205.2145.38999)
CCC Help Russian (Version: 2011.1205.2145.38999)
CCC Help Spanish (Version: 2011.1205.2145.38999)
CCC Help Swedish (Version: 2011.1205.2145.38999)
CCC Help Thai (Version: 2011.1205.2145.38999)
CCC Help Turkish (Version: 2011.1205.2145.38999)
CCleaner (Version: 3.17)
Creative Audio Console (Version: 1.33)
Defraggler (Version: 2.10)
erLT (Version: 1.20.138.34)
File Uploader (Version: 1.2.3)
Foxit Reader 5.1 (Version: 5.1.4.104)
Free YouTube Download version 3.1.22.319 (Version: 3.1.22.319)
Furcadia (Version: 29a)
Google Chrome (Version: 20.0.1132.47)
Google Update Helper (Version: 1.3.21.115)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 33 (Version: 6.0.330)
Junk Mail filter update (Version: 14.0.8117.416)
LIMBO
Logitech Webcam Software (Version: 2.31)
LucasArts' Curse of Monkey Island
LWS Facebook (Version: 13.31.1038.0)
LWS Gallery (Version: 13.31.1038.0)
LWS Help_main (Version: 13.31.1044.0)
LWS Launcher (Version: 13.31.1038.0)
LWS Motion Detection (Version: 13.30.1395.0)
LWS Pictures And Video (Version: 13.31.1038.0)
LWS Twitter (Version: 13.30.1346.0)
LWS Video Mask Maker (Version: 13.30.1379.0)
LWS VideoEffects (Version: 13.30.1379.0)
LWS Webcam Software (Version: 13.31.1038.0)
LWS WLM Plugin (Version: 1.30.1201.0)
LWS YouTube Plugin (Version: 13.31.1038.0)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSN
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.5.2)
Pando Media Booster (Version: 2.6.0.7)
PESTERCHUM
Picture Control Utility (Version: 1.1.9)
Project64 1.6 (Version: 1.6)
SecondLifeViewer (remove only)
Segoe UI (Version: 14.0.4327.805)
Skype™ 5.8 (Version: 5.8.158)
Speccy (Version: 1.16)
Spiral Knights
SPORE™ (Version: 1.04.0000)
SPORE™ Creepy & Cute Parts Pack (Version: 1.00.0000)
SPORE™ Galactic Adventures (Version: 1.00.0000)
Steam (Version: 1.0.0.0)
System Requirements Lab CYRI (Version: 4.5.1.0)
Team Fortress 2
Terraria
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
UxStyle Core Beta (Version: 0.2.1.1)
ViewNX (Version: 1.5.1)
VTFEdit 1.2.5
WebFldrs XP (Version: 9.50.7523)
WebTablet FB Plugin (Version: 2.0.0.1)
WebTablet IE Plugin (Version: 1.1.0.12)
WebTablet Netscape Plugin (Version: 1.1.0.10)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Yume Nikki 0.10 English v3
Zoo Tycoon: Complete Collection

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 3070.73 MB
Available physical RAM: 1842.67 MB
Total Pagefile: 4956.23 MB
Available Pagefile: 3761.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.59 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:111.78 GB) (Free:33.02 GB) NTFS

========================= Users: ========================================

User accounts for \\BUNDI

Administrator ASPNET Bundi
family Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****


And here is the Speccy screenshot: http://speccy.piriform.com/results/Wv0kDcNX3ktIiPMtjWNqjve

#4 hamluis

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Posted 12 July 2012 - 02:32 PM

If your only video/graphics problems...are with those two programs...I would uninstall and reinstall them.

If the graphics problem extends to any use of system graphics...I'd uninstall the graphics drivers and then reinstall same. I would also run the sfc /scannow command to ensure that there is no file corruption within Windows which is the source of problems. The gdipluss.dll file seems to be pinpointed.

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/topic43051.html

Louis

#5 Cartoon Shark

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Posted 12 July 2012 - 03:09 PM

I did a bit of research online and I saw that several people had the same problem after installing fonts. Earlier yesterday, I did download a large variety of fonts. Apparently, one of these fonts is corrupted and is causing the problem. Anyway I can pinpoint it?

EDIT: I decided to uninstall a lot of the fonts and the problem has been fixed. Guess I'll just have to sort through them and see what the issue is! Thanks for your help.

Edited by Cartoon Shark, 12 July 2012 - 03:14 PM.


#6 hamluis

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Posted 12 July 2012 - 04:29 PM

Nice work on your part...I saw the posts relating to fonts but took a larger approrach.

Since removal of the fonts resolved the issues...all is well.

Happy computing :).

Louis




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