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Windows Update not working! Need Help Bad!!


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#1 JazzMahn

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Posted 11 July 2012 - 07:30 PM

I'm helping a lady that has Windows Vista Home Premium. The Acer Laptop has 2 gigs of RAM and is a 32 bit machine.

Whenever we go to Windows Update we get an error message saying that Windows Update cannot run as the services are
not running. It instructs to restart the computer and try again.

I have tried restarting and the same error comes up when I go back to Windows Update. In searching for an answer, it was
suggested that I go into My Computer-Manage-Services-and then to Windows Update. I checked and the service was running.
I turned it off and then turned it back on. Same problem. In looking further I had a suggestion to turn off the Windows Update
Service and while off to go to C-Windows-Software Distribution and then delete everyting in the folder. After than to go back to
Computer-Manage-Services and turn Windows Update On. Then to restart the computer. I am not comfortable with doing this and would
certainly appreciate some insight into this suggestion.

One other thing. When I go to Windows Update and check Update History there is nothing in it. The computer is set for automatic
updates.

Thanks for any and all suggestions.

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#2 narenxp

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Posted 11 July 2012 - 07:34 PM

Download

Intel rapid storage driver

Install it,restart the PC and try to update

good luck

#3 JazzMahn

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Posted 11 July 2012 - 08:04 PM

Thanks for the quick response. I will try tomorrow. I wanted you to look at this solution. I remember using this fix several years back (I think) when I had a Vista Ultimate setup on my computer. I think this corrected it for me. Let me know what you think???


1. Disable the Windows Update Service (Settings > Disable the Windows Update Service (Settings > Control Panel > Administrative Tools). Just
Stop the Services)
2. Navigate to: C:/Windows/ (or whereever you Windows system is)
3. Find the folder named: “SoftwareDistribution”
4. Rename that folder to something like “SoftwareDistribution.old”
5. Create a new folder called “SoftwareDistribution”
6. Go back to your Services panel and start the Windows Update service
7. Rerun Windows Update

I think this is the answer. Let me know

Edited by JazzMahn, 11 July 2012 - 08:06 PM.


#4 narenxp

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Posted 11 July 2012 - 08:51 PM

Go ahead and try it :thumbup2:

Edited by narenxp, 11 July 2012 - 08:54 PM.





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