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Unable to install Windows updates


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18 replies to this topic

#1 DigitalFool

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Posted 10 July 2012 - 09:07 PM

Seems like this is a common problem, but of course, there could be many reason why the issue is occurring and some of the basic things I've tried are not working.

Windows XP Professional SP3 x86

It's been probably 3 years since I had my old machine on and decided to virtualize it and get rid of the hardware. First thing I wanted to do is get it fully patched. When I go to download updates (I think there are 100+), it just shows a blank download screen. After 30 min or so, I get an error code: 0x80246008

This led me to the BITS service being stopped with an event log error occurring:

The Background Intelligent Transfer Service terminated with service-specific error 2147942414 (0x8007000E)

When I try and start the service, I get:

Windows could not start Background Intelligent Transfer Service . . . error code -2147024882

I had an outdated virus software (AVG), so I downloaded Security Essentials and scanned. Found a few adware and removed. However, when I try and update that software, I get error code: 0x80240022

I downloaded installed (and it did let me update) Malware Bytes and found more adware etc. Cleaned successfully.

Still have the same issues with Windows updates. I'm guessing it has to do the the BITS service not being able to start.

Some basic things I've done: turned firewall off temporarily, renamed software distribution folder, ran SP3Fix from Microsoft site to no avail.

Any ideas? Thanks in advance - these are always a pain.

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#2 narenxp

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Posted 10 July 2012 - 09:13 PM

Download

FSS

Checkmark all the boxes

Click on "Scan".
Please copy and paste the log to your reply.

#3 DigitalFool

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Posted 10 July 2012 - 10:12 PM

Farbar Service Scanner Version: 08-07-2012
Ran by DigitalFool (administrator) on 10-07-2012 at 22:04:33
Running from "C:\Documents and Settings\DigitalFool\Local Settings\Temporary Internet Files\Content.IE5\IX4NYEK2"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll
[2008-04-14 07:00] - [2008-04-14 07:00] - 0246272 ____A (Microsoft Corporation) 19A799805B24990867B00C120D300C3A

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(8) NwlnkNb(9) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

#4 narenxp

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Posted 10 July 2012 - 10:16 PM

Press Windows+R key and type

notepad and click ok

Copy this script

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,\
  00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,71,00,6d,00,\
  67,00,72,00,2e,00,64,00,6c,00,6c,00,00,00

click on File-save as

Filename:bits.reg
Save as:All files

Launch the registry key,click YES

Restart the PC and try to start BITS service

good luck

Edited by narenxp, 10 July 2012 - 10:16 PM.


#5 DigitalFool

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Posted 10 July 2012 - 10:26 PM

Ran the reg entry and rebooted. BITS encounters same errors upon startup.

#6 narenxp

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Posted 10 July 2012 - 10:33 PM

Post the new FSS log

#7 DigitalFool

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Posted 10 July 2012 - 10:48 PM

Farbar Service Scanner Version: 08-07-2012
Ran by DigitalFool (administrator) on 10-07-2012 at 22:47:34
Running from "C:\Documents and Settings\DigitalFool\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll
[2008-04-14 07:00] - [2008-04-14 07:00] - 0246272 ____A (Microsoft Corporation) 19A799805B24990867B00C120D300C3A

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(8) NwlnkNb(9) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

#8 narenxp

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Posted 10 July 2012 - 10:51 PM

Registry fix did not run properly.Run it again

#9 narenxp

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Posted 10 July 2012 - 10:55 PM

If you still have error,Download

BITS

Launch it,click YES,restart the PC and start the bits service

#10 DigitalFool

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Posted 10 July 2012 - 10:56 PM

It looks like the reg is merging, but how can I verify in registry?

All I see in that node is Expandable String Value of C:\WINDOWS\system32\qmgr.dll for ServiceDll

#11 narenxp

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Posted 10 July 2012 - 10:58 PM

No problem,just download the registry key from link,launch it,restart the PC and post the new FSS log

Edited by narenxp, 10 July 2012 - 10:58 PM.


#12 DigitalFool

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Posted 10 July 2012 - 11:08 PM

Farbar Service Scanner Version: 08-07-2012
Ran by DigitalFool (administrator) on 10-07-2012 at 23:07:23
Running from "C:\Documents and Settings\DigitalFool\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is offline
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll
[2008-04-14 07:00] - [2008-04-14 07:00] - 0246272 ____A (Microsoft Corporation) 19A799805B24990867B00C120D300C3A

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(8) NwlnkNb(9) PSched(7) Tcpip(4)
0x09000000050000000100000002000000030000000400000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

#13 narenxp

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Posted 10 July 2012 - 11:12 PM

Download

Windows update agent

Save the download to your C drive

Click Start, and then click Run.

Type C:\WindowsUpdateAgent30-x86.exe /wuforce and then click OK,install WU agent

Restart the PC and try to start bits service

If that doesnt work


Download

50202.msi

Run it in aggressive mode

Restart the PC and see if it works

Edited by narenxp, 10 July 2012 - 11:13 PM.


#14 DigitalFool

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Posted 10 July 2012 - 11:28 PM

First one - still fails
Second one - getting message:

Service 'Background Intelligent Transfer Service'(BITS) failed to start. Verify that you have sufficient privileges to start system services.

I have option to Try Again and Cancel - have it Try Again with same result.

Edited by DigitalFool, 10 July 2012 - 11:28 PM.


#15 narenxp

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Posted 11 July 2012 - 08:44 AM

See if this works

http://www.itexperience.net/2009/03/01/fix-the-background-intelligent-transfer-service-service-terminated-with-service-specific-error-2147942402-0x80070002/




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