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10 replies to this topic

#1 Purplegill10

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Posted 10 July 2012 - 07:46 PM

As I said in the title, I need to reinstall the OS and the drivers. The problem I am having however is that the startup repair doesn't run and the startup gives me a bluescreen (of death :mellow: ). I have tried to use both discs (OS and the drivers respectively) in the system however they eould not run as the computer crashes every time I boot normally. I was originally trying bleeping computer to solve my Zeroaccess trojan problem however I took it to thinkgeek to see if there was a potentially safer way to remove it, they instead removed about my entire OS <_< . If there is any way I can reinstall everything without any downloads that would be just amazing right now. Thanks in advance, Gilroy
Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

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#2 hamluis

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Posted 11 July 2012 - 02:59 PM

Since this is a Dell system...have you contacted them for recovery disks?

What model Dell system is this?

Louis

#3 Purplegill10

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Posted 11 July 2012 - 06:48 PM

I already have both discs they said I needed (the drivers and utilities and the operating system reinstallation disc) however they do not load whenever I try to put them into the drive (probably from the os crashing). The model is the Dell Inspiron N7110 (Inspiron 17R 2nd gen I beileve)
Thanks for the quick reply :D

Edited by Purplegill10, 11 July 2012 - 06:50 PM.

Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

#4 noknojon

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Posted 11 July 2012 - 07:31 PM

A link to Your Download List. Dell Inspiron N7110 System BIOS -

Hope you find some there -



#5 Purplegill10

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Posted 11 July 2012 - 08:22 PM

Thanks for the link, but it doesn't look like it would transfer from a usb onto my computer. If there is any way to load it before the system starts that would most likely solve the problem. Thanks!
Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

#6 hamluis

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Posted 12 July 2012 - 07:04 AM

Can you get into the BIOS?

Have you run the Dell Diagnostics on the hardware?

Please post the exact error message that occurs when trying to use the install discs.

Louis

#7 Dell-Niranjan

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Posted 12 July 2012 - 08:41 AM

Hello Purplegill10,

I am from Dell Social Media and Community.

All Dell systems go with a factory image stored in it so that you do not have to spend hours reinstalling the OS manually.

You can follow the link below to restore your system to factory settings(Step 3).

You would not be able to access it if the Factory Image has been deleted or corrupted, you can follow Step 4 in the link to manually reinstall the OS.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_347576&isLegacy=true#Issue2

(Make sure you select the correct operating system)

Let me know if you need any further assistance, I will be glad to help.

Dell-Niranjan

Edited by Orange Blossom, 11 August 2012 - 06:58 PM.


#8 Purplegill10

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Posted 12 July 2012 - 12:39 PM

Thanks to both of you for replying quickly, but I cannot run the discs at all. Whenever I start the computer it bluescreens out and I cannot do safemode at all. When I try doing the repair it loadds but doesn't do anything (or crashes). At this point I am worried I may need to get a new HDD; is it at all possible without going to get one? Thanks, Gilroy
Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

#9 Purplegill10

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Posted 12 July 2012 - 02:19 PM

Uhh, oookkk...
I just did something off of the bluescreen (it said to press F8 at the startup so I did) and now I am back on my computer. I have absolutely no idea how it happened but now my computer is back to a working state for now so thanks for all the help so far and perhaps it will come in handy in the near future. Not only that but my data is all here and nothing seems wrong, heck even it's running like it did before I took it in. Alright so, uh, thanks for all the help and to geek squad, please try everything before sending someone a computer that "needs a new OS."
Now with a working computer again, Gilroy
Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

#10 Purplegill10

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Posted 12 July 2012 - 02:31 PM

OH CRAP!!! I MEANT TO SAY GEEK SQUAD! NOT THINKGEEK! I am so sorry to thinkgeek, you guys rock :''(
Sorry, Gilroy
Even if you are a minority of one, the truth is the truth.
If I had no sense of humor, I would long ago have committed suicide.
Justice that love gives is a surrender, justice that law gives is a punishment.
-Mahatma Gandhi

Gandhi was freakin' awesome

#11 hamluis

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Posted 12 July 2012 - 02:37 PM

Glad you resolved it...happy computing :).

Louis




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