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Win7 can only broswe internet in safemode


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6 replies to this topic

#1 RhinoTech

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Posted 10 July 2012 - 08:25 AM

I have a computer running win7 home premium, that when booted up normally cannot surf the web. Both IE and FF come up with "cannot display the webpage" However I can ping both internal and external addresses as well as IP addresses. When booted up in safemode everything works as normal, both IE and FF work as they should and have no problems.

So far I have run multiple scanners (malwarebytes, SAS, spybot, and avg), all found nothing. I have checked, changed and check again all the IP config settings including DNS, ip addresses, and disabling the connection I was not currently using.

I am kind of at a dead end, the user does not have the disks to reinstall so trying to fix is my only option. Any help would be greatly appericated!

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#2 narenxp

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Posted 10 July 2012 - 09:29 AM

Disable all your security softwares(including third party firewall) in normal mode and see if you can browse.


Download

mini toolbox

Checkmark following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs

Click Go and post the result.

#3 RhinoTech

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Posted 10 July 2012 - 09:51 AM

Was still unable to browse after disabling.

Here are the results...

MiniToolBox by Farbar Version: 25-06-2012
Ran by Staples (administrator) on 10-07-2012 at 10:43:18
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Hardware not present)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Staples-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : taftschool.org

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : taftschool.org
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-FC-A8-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::205d:b928:b3fc:8b3e%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.10.3.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, July 10, 2012 10:39:53 AM
Lease Expires . . . . . . . . . . : Tuesday, July 10, 2012 11:39:53 AM
Default Gateway . . . . . . . . . : 10.10.3.1
DHCP Server . . . . . . . . . . . : 10.10.10.9
DHCPv6 IAID . . . . . . . . . . . : 234888755
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6A-3E-8E-00-1E-33-FC-A8-41
DNS Servers . . . . . . . . . . . : 10.10.10.100
10.10.10.101
Primary WINS Server . . . . . . . : 10.10.10.100
Secondary WINS Server . . . . . . : 10.10.10.101
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.chn.comcast.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.taftschool.org:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : taftschool.org
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dc-1.taftschool.org
Address: 10.10.10.100

Name: google.com
Addresses: 2607:f8b0:4002:802::1000
74.125.130.138
74.125.130.139
74.125.130.100
74.125.130.101
74.125.130.102
74.125.130.113


Pinging google.com [74.125.130.139] with 32 bytes of data:
Reply from 74.125.130.139: bytes=32 time=30ms TTL=46
Reply from 74.125.130.139: bytes=32 time=29ms TTL=46

Ping statistics for 74.125.130.139:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 30ms, Average = 29ms
Server: dc-1.taftschool.org
Address: 10.10.10.100

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=86ms TTL=49
Reply from 98.139.183.24: bytes=32 time=48ms TTL=49

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 86ms, Average = 67ms
Server: dc-1.taftschool.org
Address: 10.10.10.100

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=20ms TTL=128
Reply from 127.0.0.1: bytes=32 time=5ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 20ms, Average = 12ms
===========================================================================
Interface List
10...00 1e 33 fc a8 41 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
19...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #5
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.10.3.1 10.10.3.72 20
10.10.3.0 255.255.255.0 On-link 10.10.3.72 276
10.10.3.72 255.255.255.255 On-link 10.10.3.72 276
10.10.3.255 255.255.255.255 On-link 10.10.3.72 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.10.3.72 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.10.3.72 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::205d:b928:b3fc:8b3e/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/10/2012 07:36:57 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (06/26/2012 02:57:45 PM) (Source: MBAMService) (User: )
Description: MBAMService14:57:44 Staples ERROR StartServiceCtrlDispatcher failed with error code 1063

Error: (06/23/2012 05:51:35 PM) (Source: ESENT) (User: )
Description: WinMail (3116) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.

Error: (06/23/2012 05:08:54 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy27 - 00000128,0x00560034,0028CF78,0,0028BF70,4096,[0]).


Operation:
Processing PostFinalCommitSnapshots

Context:
Execution Context: System Provider

Error: (04/08/2012 02:30:24 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {804d8fe0-8fa8-442c-a488-93ca56396cf9}

Error: (01/05/2012 00:20:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: userinit.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc47b
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
Exception code: 0xc0000005
Fault offset: 0x00052b91
Faulting process id: 0x5c4
Faulting application start time: 0xuserinit.exe0
Faulting application path: userinit.exe1
Faulting module path: userinit.exe2
Report Id: userinit.exe3

Error: (01/04/2012 11:46:52 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {b0cc4c98-1b1b-4d88-a0a3-e8ae0d76d94c}

Error: (08/17/2011 09:10:20 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 8.0.7600.16839 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 884

Start Time: 01cc5cd14a10c202

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id: 333dbfe3-c8d2-11e0-b9f1-001e33fca841

Error: (08/14/2011 10:12:32 AM) (Source: MsiInstaller) (User: Staples-PC)Staples-PC
Description: Product: Adobe Reader 9.2 -- A process is running that cannot be shut down by Setup. Please either close all applications and run Setup again, or restart your computer and run Setup again.

Error: (08/14/2011 00:15:27 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"1".
Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="x86",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (07/10/2012 10:39:51 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (07/10/2012 09:04:25 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86

Error: (07/10/2012 09:04:10 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (07/10/2012 09:04:10 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (07/10/2012 08:58:55 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86

Error: (07/10/2012 08:58:43 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (07/10/2012 08:58:43 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (07/10/2012 08:55:04 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (07/10/2012 08:29:55 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
BHDrvx86

Error: (07/10/2012 08:29:39 AM) (Source: atikmdag) (User: )
Description: Display is not active


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Reader 9.1 (Version: 9.1.0)
ATI Catalyst Install Manager (Version: 3.0.732.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
CCC Help English (Version: 2009.0729.2237.38827)
CCC Help Finnish (Version: 2009.0729.2237.38827)
CCC Help French (Version: 2009.0729.2237.38827)
CCC Help German (Version: 2009.0729.2237.38827)
CCC Help Greek (Version: 2009.0729.2237.38827)
CCC Help Hungarian (Version: 2009.0729.2237.38827)
CCC Help Italian (Version: 2009.0729.2237.38827)
CCC Help Japanese (Version: 2009.0729.2237.38827)
CCC Help Korean (Version: 2009.0729.2237.38827)
CCC Help Norwegian (Version: 2009.0729.2237.38827)
CCC Help Polish (Version: 2009.0729.2237.38827)
CCC Help Portuguese (Version: 2009.0729.2237.38827)
CCC Help Russian (Version: 2009.0729.2237.38827)
CCC Help Spanish (Version: 2009.0729.2237.38827)
CCC Help Swedish (Version: 2009.0729.2237.38827)
CCC Help Thai (Version: 2009.0729.2237.38827)
CCC Help Turkish (Version: 2009.0729.2237.38827)
Citrix online plug-in - web (Version: 12.1.0.30)
Citrix online plug-in (DV) (Version: 12.1.0.30)
Citrix online plug-in (HDX) (Version: 12.1.0.30)
Citrix online plug-in (USB) (Version: 12.1.0.30)
Citrix online plug-in (Web) (Version: 12.1.0.30)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Driver Detective (Version: 8.0.1)
DriverMD (Version: 8.0.1)
Express Burn Disc Burning Software
Garmin Lifetime Updater (Version: 2.1.7)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Hallmark Card Studio 2012 Deluxe (Version: 13.0.0.17)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 14.0.8089.726)
Label@Once 1.0 (Version: 1.0)
Living 3D Dolphin (Version: 1.0.2)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Digital Experience (Version: 1.00.0000)
Microsoft Office 2000 Professional (Version: 9.00.2720)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSVCRT (Version: 14.0.1468.721)
My.Freeze.com NetAssistant (Version: 3.8.2)
MyToshiba (Version: 2.2.0.3)
NCH Toolbar (Version: 5.7.2.2)
Norton Security Suite (Version: 4.3.0.5)
PaperPort (Version: 9.02.0814)
PlayReady PC Runtime x86 (Version: 1.3.0)
Realtek Ethernet Controller Driver (Version: 1.00.0008)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Realtek WLAN Driver (Version: 2.00.0006)
Skype Launcher (Version: 2.01)
Synaptics Pointing Device Driver (Version: 13.2.6.1)
Toshiba Application and Driver Installer (Version: 9.0.0.9)
TOSHIBA Assist (Version: 2.01.11)
TOSHIBA ConfigFree (Version: 8.0.21)
TOSHIBA Disc Creator (Version: 2.1.0.1)
TOSHIBA DVD PLAYER (Version: 3.01.0.07-A)
TOSHIBA eco Utility (Version: 1.1.7.0)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.0.32)
TOSHIBA Hardware Setup (Version: 2.00.11)
TOSHIBA HDD/SSD Alert (Version: 3.1.0.2)
Toshiba Online Backup (Version: 1.2.0.35)
TOSHIBA PC Health Monitor (Version: 1.4.1.0)
Toshiba Quality Application (Version: 1.001.0000)
TOSHIBA Recovery Media Creator (Version: 2.1.0.2)
TOSHIBA Service Station (Version: 2.1.33)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.09)
TOSHIBA Value Added Package (Version: 1.2.26)
TOSHIBA Web Camera Application (Version: 1.1.1.4)
ToshibaRegistration (Version: 1.0.3)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
WildTangent Games (Version: 1.0.0.71)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Yahoo! Toolbar

**** End of log ****

#4 narenxp

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Posted 10 July 2012 - 01:52 PM

Uninstall norton and see if you can browse

#5 RhinoTech

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Posted 12 July 2012 - 10:27 AM

Yes!! Thank you that worked!

#6 narenxp

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Posted 12 July 2012 - 12:52 PM

You're welcome :)

#7 DonnaB

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Posted 14 July 2012 - 10:25 PM

Hi Rhino Tech,

Don't forget to install another AV since Norton Security Suite was uninstalled. And since Win7 has a pretty good Firewall a 3rd party Firewall is not necessary.

I prefer Avast though it can be a tad bit hitech for the average user.

Usually for the average user I recommend Microsoft Security Essentials

And if I may add:

Posted Image Your Java is way out of date.

Java™ 6 Update 14 (Version: 6.0.140) < as displayed in uninstall list.

Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

Upgrading Java :
  • Download the latest version of Java SE Runtime Environment 7.
  • Click the "Download JRE" button to the right.
  • Check the box that says: "Accept License Agreement.".
  • Click on the link to download Windows Offline Installation ( jre-7-windows-i586.exe) and for your Platform, and save it to your desktop. Do NOT use the online download..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Programs and Features and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-7-windows-i586.exe and select "Run as an Administrator.")

Edited by DonnaB, 14 July 2012 - 10:26 PM.

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