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ISP trottle?


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14 replies to this topic

#1 one2treefor5

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Posted 09 July 2012 - 12:46 PM

Hi for the past 2 weeks watching video streams, like youtube and hulu has become unbearably slow. My first instinct was maybe my hard drive is running out of space, so I started deleting old applications, caches, and temp files, but it is still slow. I noticed that reading articles and looking at pics works fine. I connected my computer directly to ISP modem, and I still have problem. I check my tablet and laptop and video streaming is still slow. I called my ISP to see if their end might have a problem. They said that their side is ok and they reseted it, but I find it strange that they are trying to sell me an additional fee if I want it to go faster. So do you think they are trottling me, or am I getting paranoid and it just might be my hardware issues.

I forgot to mention that I did the "turn of, turn on trick with my router, and video streaming is still slow"

Edited by one2treefor5, 09 July 2012 - 12:49 PM.


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#2 NpaMA

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Posted 09 July 2012 - 01:43 PM

Can you post a speedtest from http://www.speedtest.net/ ?

#3 noknojon

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Posted 10 July 2012 - 12:16 AM

but I find it strange that they are trying to sell me an additional fee if I want it to go faster.

Hi -
This is not unusual, as ISPs do have ways to increase your download speed.
I have done this with my ISP since my area is a "bad reception area" -

My download speed increased from about 6 or 7Mbps up to 14 Mbps, so it is legit -

#4 one2treefor5

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Posted 10 July 2012 - 06:36 AM

I did speedtest.net last night and it said 1.50 Mbps download, ad 0.88 Mbps upload. I tried again today and now it say 2.00 Mbps download, and 0.93 Mbps. A bit slow since I have Time Warner Cable. I went to other computer sites, and told me that my modem might be too old. Now before I purchase something that I might not need. Is there a way to test my modem?

#5 S3cS3arch3r

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Posted 10 July 2012 - 08:27 AM

1.5 Mbps down? That's awful for cable, even DSL.

You could ask somebody near you -using the same ISP- to test the modem-theory, or find a friend with a spare one (holidays?) and install that one at your home. Updating the firmware on your modem / router might help as well.

And last, but certainly not least, are you sure all cables between the socket / wall-plug and the modem are in order?
I'm not sure about US cabling, but I know in LAN-cable's for example the 3rd and 4th pair are only used for 1Gb connections, the 10/100 Mbps ones only use 2 pairs = 4 wires for example..

Good luck,

\0/
-Sec

Edit: spelling...

Edited by S3cS3arch3r, 10 July 2012 - 08:27 AM.


#6 NpaMA

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Posted 10 July 2012 - 09:03 AM

As already mentioned, your download speeds are super-low. Especially for a 0.9mb/s uplink speed.

The modem could cause this. What is the brand/model of the modem? Also, some ISP "walk in" centers will allow you to get a new modem to "test" for a week or so. May be worth looking into. And of course if it does fix the issue, you can return it to them and then buy the modem yourself for a cheaper price.

#7 ddeerrff

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Posted 10 July 2012 - 12:10 PM

Might want to post results of a tracert.

Open a cmd window. At the command prompt, type in "tracert www.bleepingcomputer.com", and hit enter.
Post the results.


I don't think it is a modem problem, but..

In most cases, RoadRunner (Time-warner cable) provides the cable modems and (if your modem is defective or outdated) will do a no-charge exchange at any TWC office or retail location.
Derfram
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#8 rotor123

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Posted 10 July 2012 - 12:27 PM

I did speedtest.net last night and it said 1.50 Mbps download, ad 0.88 Mbps upload. I tried again today and now it say 2.00 Mbps download, and 0.93 Mbps. A bit slow since I have Time Warner Cable. I went to other computer sites, and told me that my modem might be too old. Now before I purchase something that I might not need. Is there a way to test my modem?


That is slow, I used to get 4Mbps on DSL over the phone line.

You might want to go here to the Two Time Warner cable forums for help too.

http://www.dslreports.com/forum/timewarnerdirect

As part of an endeavor to better assist customers, Time Warner Cable and Broadband Reports have created this forum where you may request assistance directly from Time Warner Cable's Customer Care team. This is a SECURE area for member-to-tech communication

http://www.dslreports.com/forum/cable,rr

Welcome to the BroadbandReports RoadRunner Forum. A place to ask questions, get help, or generally discuss RoadRunner High Speed Cable Internet Service - service offerings, outages, customer service related issues, etc. Topics related to TimeWarner Cable TV and VoIP should be directed to the

Good Luck
Roger

Edited by rotor123, 10 July 2012 - 12:30 PM.

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#9 one2treefor5

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Posted 11 July 2012 - 06:29 AM

I spoke to my ISP again, and they said they are going to send their technician if my cable line from the outside is functioning. And if that doesn't work they are going to replace my modem. Hopefully they can fix it soon because my connection is painfully slow.

As for the tracert. I never understand how to use it but here it is the result:

Tracing route to www.bleepingcomputer.com [208.43.87.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms user [192.168.1.1]
2 11 ms 30 ms 17 ms cpe-24-90-44-1.nyc.res.rr.com [24.90.44.1]
3 11 ms * * gig-2-11-nycmnyu-rtr01.nyc.rr.com [24.29.119.46]

4 18 ms 11 ms 23 ms bun108.nyquny91-rtr001.nyc.rr.com [184.152.112.8
3]
5 23 ms 12 ms 23 ms bun6-nyquny91-rtr002.nyc.rr.com [24.29.148.254]

6 15 ms 15 ms 23 ms 107.14.19.22
7 11 ms 12 ms 31 ms ae-0-0.pr0.nyc20.tbone.rr.com [66.109.6.157]
8 11 ms 12 ms 44 ms 66.109.11.126
9 13 ms 12 ms 12 ms ae7.bbr01.tl01.nyc01.networklayer.com [173.192.1
8.176]
10 * 18 ms 19 ms ae1.bbr01.eq01.wdc02.networklayer.com [173.192.1
8.156]
11 18 ms 18 ms 18 ms ae0.dar01.sr01.wdc01.networklayer.com [173.192.1
8.197]
12 21 ms 37 ms * po1.fcr01.sr01.wdc01.networklayer.com [208.43.11
8.134]
13 www.bleepingcomputer.com [208.43.87.2] reports: Destination host unreachab
le.

Trace complete.

#10 ddeerrff

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Posted 11 July 2012 - 08:30 AM

Tracert actually looks pretty good. Time to let TWC service techs do their thing.
Derfram
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#11 one2treefor5

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Posted 22 July 2012 - 06:10 PM

Hi. Last friday TWC tech came by to my house and fix the cable outside and replace my old modem. I didnt get the chance to see how he did it, but he said it was the cable from the outside. So I guess my problem was solved.

#12 ddeerrff

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Posted 22 July 2012 - 07:22 PM

Glad you got it fixed.
Derfram
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#13 noknojon

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Posted 23 July 2012 - 04:03 AM

Hi -
Have you done a Speed Stest since the tech visited ??

It would be nice to know the extra speed (and the ISP) -
EDIT - Sorry Time Warner ISP -

Edited by noknojon, 23 July 2012 - 04:04 AM.


#14 one2treefor5

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Posted 14 August 2012 - 12:35 PM

Sorry for the late respond. Last night I did the speed test and the download is 25.0Mbps, the upload is still the same. So I guess its fully working. I wish I know how it got really slow in the first place.

#15 rotor123

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Posted 14 August 2012 - 12:55 PM

I had no cable internet at all one year. The TV picture was normal but no internet. The Tech changed the ends on the cable from the pole to house and that was the fix.

At the same time he changed every cable end that was outside since that was SOP for them. so there was evidently something had happened to the connectors that was blocking cable internet frequencies but no TV frequencies.

The other thing that can help with cable internet is replacing a old modem that can only use one channel with a newer model that can bond more channels, to help overcome congestion.

Glad it is working now.
Roger

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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