Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Avast! found a rootkit - am I clean?


  • This topic is locked This topic is locked
11 replies to this topic

#1 Caroline J

Caroline J

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 09 July 2012 - 12:57 AM

Avast found a rootkit a couple of days ago. I took the option to repair, rebooted as it asked me to, it then advised deleting the last 6 files it couldn't repair, which I did. Subsequent full scans and boot scans haven't found anything, but when I'm using Firefox I'll notice after 20-30 minutes of browsing that the text has disappeared from the blue window title bars, the Start button and all the menu options when I click Start - the icons still remain, but the text next to them has vanished. If I try to run an Avast scan in this state, it refuses to scan larger files due to lack of system resources. That said, I left it on overnight running the GMER scan and it's still working normally this morning. I don't know exactly what the rootkit was, there's nothing in the vault, just a list of affected files in the scan log.

DDS log below, attach.txt and ark.txt are attached.

Many thanks,
Caroline

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.4.1
Run by Caroline at 20:55:27 on 2012-07-08
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.481 [GMT 1:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\Battery Meter\BTMeter.exe
C:\Program Files\CapsLKNotify\CapsLKNotify.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Caroline\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Caroline\Local Settings\Application Data\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\Program Files\Mozilla Firefox\firefox.exe
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\caroline\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [MakeMarkerFile] c:\windows\system32\drivers\Marker.exe
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [CapsLKNotify] c:\program files\capslknotify\CapsLKNotify.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.euro.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A11287AE-1577-40F2-B677-D0274363D2EC} : DhcpNameServer = 192.168.1.254
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\caroline\application data\mozilla\firefox\profiles\e73tm3kk.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/ig?hl=en&source=iglk
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en-GB&q=
FF - plugin: c:\documents and settings\caroline\local settings\application data\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_3_300_262.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
.
============= SERVICES / DRIVERS ===============
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2011-3-26 14248]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-12-5 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-12-5 353688]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files\adobe\elements 9 organizer\PhotoshopElementsFileAgent.exe [2010-9-6 169408]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-12-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-12-5 44808]
R2 DOSMEMIO;MEMIO;c:\windows\system32\MEMIO.SYS [2011-3-26 4300]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2011-3-26 143840]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2011-3-26 162816]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-4 250056]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2011-3-26 1684736]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-3 113120]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\drivers\rts516xir.sys --> c:\windows\system32\drivers\Rts516xIR.sys [?]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2012-07-08 12:15:35 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-08 12:15:35 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-28 12:52:37 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-28 12:52:20 41224 ----a-w- c:\windows\avastSS.scr
2012-06-02 14:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20:33 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42:33 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 20:57:04.39 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,660 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:28 PM

Posted 14 July 2012 - 01:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459861 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Caroline J

Caroline J
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 14 July 2012 - 02:49 AM

Problem is still as described in the OP, text disappears from the Start button, from options off the start menu and from window bars. New DDS log attached, GMER running at the moment - I'll post it as soon as it completes, but want to get this on while it's still working!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.4.1
Run by Caroline at 8:40:11 on 2012-07-14
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.576 [GMT 1:00]
.
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Battery Meter\BTMeter.exe
C:\Program Files\CapsLKNotify\CapsLKNotify.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\AVAST Software\Avast\setup\avast.setup
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1

runtime\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1

runtime\bin\jp2ssv.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\caroline\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [MakeMarkerFile] c:\windows\system32\drivers\Marker.exe
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [CapsLKNotify] c:\program files\capslknotify\CapsLKNotify.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.euro.dell.com/systemprofiler/DellSystemLite.CAB
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A11287AE-1577-40F2-B677-D0274363D2EC} : DhcpNameServer = 192.168.1.254
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\caroline\application data\mozilla\firefox\profiles\e73tm3kk.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/ig?hl=en&source=iglk
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en-GB&q=
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
.
============= SERVICES / DRIVERS ===============
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2011-3-26 14248]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-12-5 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-12-5 353688]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files\adobe\elements 9

organizer\PhotoshopElementsFileAgent.exe [2010-9-6 169408]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-12-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-12-5 44808]
R2 DOSMEMIO;MEMIO;c:\windows\system32\MEMIO.SYS [2011-3-26 4300]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2011-3-26 143840]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2011-3-26 162816]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update

Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-4 250056]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2011-3-26 1684736]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-30 136176]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe

[2012-5-3 113120]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\drivers\rts516xir.sys --> c:\windows\system32\drivers\Rts516xIR.sys [?]
.
=============== Created Last 30 ================
.
2012-07-13 19:50:29 -------- d-----w- C:\f2a3d8d22e9e9d5823ed22
2012-07-13 19:47:44 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-07-13 19:47:44 -------- d-----w- c:\windows\system32\wbem\Repository
2012-07-13 19:39:32 -------- d-----w- C:\f1ee66cfaa21ad8e32d4
2012-07-13 12:37:22 -------- d-----w- C:\8f0604b77bf61c6cb5161ba93fcd2653
2012-07-13 05:48:47 -------- d-----w- C:\081fc95d6477498d44
2012-07-09 18:20:35 -------- d-----w- C:\4edb435f77a85699f834108f5e704e
2012-07-08 17:25:12 -------- d-----w- c:\documents and settings\all users\application data\MGS
2012-07-08 08:17:46 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-07-08 08:17:46 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search

& Destroy
.
==================== Find3M ====================
.
2012-07-11 18:56:13 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-11 18:56:13 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-28 12:52:37 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-28 12:52:20 41224 ----a-w- c:\windows\avastSS.scr
2012-06-05 15:50:25 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50:25 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32:08 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 14:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20:33 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42:33 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16:13 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 8:42:02.71 ===============

Attached Files



#4 Caroline J

Caroline J
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 14 July 2012 - 08:00 AM

GMER log.

Attached Files

  • Attached File  ark2.txt   60.39KB   0 downloads


#5 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:28 PM

Posted 14 July 2012 - 10:49 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Your Hosts file was compromised.
How do I reset the hosts file back to the default?
http://support.microsoft.com/kb/972034

Use the Fix it button on the page.
<<<>>>


Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Close any open browsers, and all other programs working. Make sure you save your file if working on a document.
  • Do not install any other programs until this if fixed.[/b]
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.

Please post the logs and let me know if the problem persists.

#6 Caroline J

Caroline J
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 14 July 2012 - 11:58 AM

Thank you - it does seem to be running faster after resetting the hosts file. Here are the logs:

ComboFix:
ComboFix 12-07-14.01 - Caroline 14/07/2012 17:42:32.1.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.655 [GMT 1:00]
Running from: c:\documents and settings\Caroline\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\Thumbs.db
.
.
((((((((((((((((((((((((( Files Created from 2012-06-14 to 2012-07-14 )))))))))))))))))))))))))))))))
.
.
2012-07-13 19:50 . 2012-07-13 19:50 -------- d-----w- C:\f2a3d8d22e9e9d5823ed22
2012-07-13 19:47 . 2012-07-13 19:47 -------- d-----w- c:\windows\system32\wbem\Repository
2012-07-13 19:39 . 2012-07-13 19:39 -------- d-----w- C:\f1ee66cfaa21ad8e32d4
2012-07-13 17:45 . 2012-07-13 17:45 -------- d-----w- c:\documents and settings\Administrator.CAROSINSPIRON
2012-07-13 12:37 . 2012-07-13 12:40 -------- d-----w- C:\8f0604b77bf61c6cb5161ba93fcd2653
2012-07-13 05:48 . 2012-07-13 05:48 -------- d-----w- C:\081fc95d6477498d44
2012-07-09 18:20 . 2012-07-09 18:20 -------- d-----w- C:\4edb435f77a85699f834108f5e704e
2012-07-08 17:25 . 2012-07-08 17:25 -------- d-----w- c:\documents and settings\All Users\Application Data\MGS
2012-07-08 08:17 . 2012-07-08 12:05 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-07-08 08:17 . 2012-07-08 12:05 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-07-14 07:56 . 2012-04-04 05:24 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-07-14 07:56 . 2011-05-15 07:25 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-28 12:52 . 2011-12-05 18:30 353688 ----a-w- c:\windows\system32\drivers\aswSP.sys
2012-06-28 12:52 . 2011-12-05 18:30 54232 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2012-06-28 12:52 . 2011-12-05 18:30 35928 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2012-06-28 12:52 . 2011-12-05 18:30 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-28 12:52 . 2011-12-05 18:30 97352 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2012-06-28 12:52 . 2011-12-05 18:30 89624 ----a-w- c:\windows\system32\drivers\aswmon.sys
2012-06-28 12:52 . 2011-12-05 18:30 21256 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2012-06-28 12:52 . 2011-12-05 18:30 25256 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2012-06-28 12:52 . 2011-12-05 18:29 41224 ----a-w- c:\windows\avastSS.scr
2012-06-28 12:51 . 2011-12-05 18:29 227648 ----a-w- c:\windows\system32\aswBoot.exe
2012-06-05 15:50 . 2008-04-14 12:00 1372672 ----a-w- c:\windows\system32\msxml6.dll
2012-06-05 15:50 . 2008-04-14 12:00 1172480 ----a-w- c:\windows\system32\msxml3.dll
2012-06-04 04:32 . 2008-04-14 12:00 152576 ----a-w- c:\windows\system32\schannel.dll
2012-06-02 14:19 . 2009-08-06 18:24 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 14:19 . 2011-03-26 14:04 329240 ----a-w- c:\windows\system32\wucltui.dll
2012-06-02 14:19 . 2011-03-26 14:04 210968 ----a-w- c:\windows\system32\wuweb.dll
2012-06-02 14:19 . 2011-03-26 14:04 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 14:19 . 2009-08-06 18:24 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 14:19 . 2011-03-26 14:04 53784 ----a-w- c:\windows\system32\wuauclt.exe
2012-06-02 14:19 . 2011-03-26 14:04 35864 ----a-w- c:\windows\system32\wups.dll
2012-06-02 14:19 . 2009-08-06 18:24 45080 ----a-w- c:\windows\system32\wups2.dll
2012-06-02 14:19 . 2009-08-06 18:24 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 14:19 . 2008-04-14 12:00 97304 ----a-w- c:\windows\system32\cdm.dll
2012-06-02 14:19 . 2009-08-06 18:24 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 14:19 . 2011-03-26 14:04 577048 ----a-w- c:\windows\system32\wuapi.dll
2012-06-02 14:19 . 2011-03-26 14:04 1933848 ----a-w- c:\windows\system32\wuaueng.dll
2012-05-31 13:22 . 2008-04-14 12:00 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08 . 2008-04-14 12:00 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20 . 2008-04-14 12:00 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42 . 2008-04-14 12:00 43520 ------w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42 . 2008-04-14 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38 . 2008-04-14 12:00 385024 ------w- c:\windows\system32\html.iec
2012-05-04 13:16 . 2008-04-14 12:00 2148352 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32 . 2008-04-14 00:01 2026496 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46 . 2011-03-26 14:01 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2012-06-17 06:59 . 2011-03-30 17:18 85472 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]
@="{472083B0-C522-11CF-8763-00608CC02F24}"
[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]
2012-06-28 12:51 121528 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MakeMarkerFile"="c:\windows\system32\Drivers\Marker.exe" [2006-12-22 24576]
"BTMeter"="c:\program files\Battery Meter\BTMeter.exe" [2009-07-22 623984]
"CapsLKNotify"="c:\program files\CapsLKNotify\CapsLKNotify.exe" [2009-02-23 320808]
"RTHDCPL"="RTHDCPL.EXE" [2009-02-24 17529856]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-11-26 2289664]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-01-07 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-01-07 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-01-07 137752]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"AdobeAAMUpdater-1.0"="c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-07-29 497648]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-06-28 4273976]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-01-17 252296]
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [26/03/2011 15:47 14248]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [05/12/2011 19:30 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [05/12/2011 19:30 353688]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [06/09/2010 02:19 169408]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [05/12/2011 19:30 21256]
R2 DOSMEMIO;MEMIO;c:\windows\system32\MEMIO.SYS [26/03/2011 15:13 4300]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [26/03/2011 15:41 143840]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [26/03/2011 16:00 162816]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [30/03/2011 18:39 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [04/04/2012 06:24 250056]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [26/03/2011 15:55 1684736]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [30/03/2011 18:39 136176]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\Mozilla Maintenance Service\maintenanceservice.exe [03/05/2012 06:34 113120]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys --> c:\windows\system32\DRIVERS\Rts516xIR.sys [?]
.
Contents of the 'Scheduled Tasks' folder
.
2012-07-14 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-04 07:56]
.
2012-06-13 c:\windows\Tasks\AdobeAAMUpdater-1.0-CAROSINSPIRON-Caroline.job
- c:\program files\Common Files\Adobe\OOBE\PDApp\UWA\updaterstartuputility.exe [2010-07-29 00:25]
.
2012-06-04 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]
.
2012-07-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-30 17:38]
.
2012-07-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-03-30 17:38]
.
2012-07-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1547161642-1214440339-515967899-1004Core.job
- c:\documents and settings\Caroline\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-06-19 17:02]
.
2012-07-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1547161642-1214440339-515967899-1004UA.job
- c:\documents and settings\Caroline\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-06-19 17:02]
.
2012-07-14 c:\windows\Tasks\User_Feed_Synchronization-{E422E369-A119-480F-9251-69FA79FBD8EC}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 03:31]
.
.
------- Supplementary Scan -------
.
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\documents and settings\Caroline\Application Data\Mozilla\Firefox\Profiles\e73tm3kk.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/ig?hl=en&source=iglk
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en-GB&q=
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-Google Chrome - c:\documents and settings\Caroline\Local Settings\Application Data\Google\Chrome\Application\19.0.1084.52\Installer\setup.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-07-14 17:51
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(712)
c:\windows\System32\BCMLogon.dll
.
Completion time: 2012-07-14 17:54:24
ComboFix-quarantined-files.txt 2012-07-14 16:54
.
Pre-Run: 123,421,863,936 bytes free
Post-Run: 123,543,789,568 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
.
- - End Of File - - 9CD5DDFA07B9B7E31B3275289E676EDE


SecurityCheck:
Results of screen317's Security Check version 0.99.42
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
avast! Free Antivirus
`````````Anti-malware/Other Utilities Check:`````````
JavaFX 2.1.0
Java™ 6 Update 22
Java™ 6 Update 25
Java™ 7 Update 4
Java version out of Date!
Adobe Flash Player 11.3.300.265
Adobe Reader X (10.1.3)
Mozilla Firefox 12.0 Firefox out of Date!
Google Chrome 10.0.648.204
````````Process Check: objlist.exe by Laurent````````
AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 5%
````````````````````End of Log``````````````````````

#7 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:28 PM

Posted 14 July 2012 - 01:44 PM

Remove these old versions of Java using the Add/Remove Programs applet.
Java™ 6 Update 22
Java™ 6 Update 25


===

Try to run this to completion. If any error message please post the exact message.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Is the slow computer the only remaining issue?

#8 Caroline J

Caroline J
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 14 July 2012 - 02:45 PM

I've removed the old versions of Java, but I can't get the ESET scan to complete. I've tried launching it from both Firefox and IE. In Firefox it got to about 70% complete and then froze, in IE it got to 49% and then all the window title bars went blank, as did the contents of the scanner window and the IE window, and it froze. A box popped up, which I assume was an error message, but it was just a blank window bar and white box, any text in it had been blanked.

Speed is fine since refreshing the hosts file.

Thank you for the help so far, it's much appreciated.

#9 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:28 PM

Posted 15 July 2012 - 06:57 AM

Try this one.

Please download DrWeb-CureIt and save it to your Desktop.

  • Double-click on drweb-cureit.exe to start the program.
    An Express Scan of your PC notice will appear.
  • Under Start the Express Scan Now, Click OK to start the scan.
    This is a short scan that will scan the files currently running in memory.
    If something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the Scan tab and UNcheck Heuristic analysis
  • Back at the main window, click Custom Scan, then Select drives (a red dot will show which drives have been chosen).
  • Then click the Start/Stop Scanning button (green arrow on the right, and the scan will start.
  • When finished, a message will be displayed at the bottom advising if any viruses were found.
  • Click Yes to all if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found.
    If so, click it, then click the next icon right below and select Move incurable.
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your Desktop.
  • Exit Dr.Web Cureit when you have finished.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)


#10 Caroline J

Caroline J
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 15 July 2012 - 11:35 AM

That completed successfully with nothing found, so no log to post. Everything seems back to normal, thank you so much :)

#11 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:28 PM

Posted 15 July 2012 - 12:46 PM

Glad we could help.

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

#12 nasdaq

nasdaq

  • Malware Response Team
  • 39,202 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:28 PM

Posted 21 July 2012 - 10:43 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users