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Another UK Police scam problem.


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4 replies to this topic

#1 Fiale

Fiale

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Posted 08 July 2012 - 02:21 PM

So I got the uk police scam virus 3 days ago and I still dont entirely know if I'm still infected or not, but my laptop is acting weird. I'm running Windows 7.

I unchecked these 2 things from the startup from msconfig because they seemed strange:

[img]http://http://s12.postimage.org/7thkxbraj/uncheck.png[/img]


I ran malwarebytes and it found

[img]http://http://s15.postimage.org/w4bg915rd/malware.png[/img]


Windows Firewall is gone from my list of services and wont let me open it (Looked at another thread on here that seemed to be having this problem too)

I'm unsure if this problem is related or not, but I have these 2 long digit folders that look "dodgy" nd I can't delete them either.

[img]http://http://s11.postimage.org/cspt7aqoh/digit.png[/img]

There also seems to be some problem as to whether my account is the administrator, when it is.

I really hope someone can help me, i'm at my absolute wits end.

Thanks and my appreciation to anyone in advance.

Edited by Fiale, 08 July 2012 - 02:25 PM.


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#2 Broni

Broni

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Posted 08 July 2012 - 02:43 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Fiale

Fiale
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Posted 08 July 2012 - 03:07 PM

Ok here we go:

=================Security Check=================

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is disabled!)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
McAfee Security Scan Plus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Spybot - Search & Destroy
Java™ 6 Update 20
Java™ 6 Update 31
Out of date Java installed!
Adobe Flash Player 11.3.300.262
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


=============================FSS=============================

Farbar Service Scanner Version: 08-07-2012
Ran by Kerry (administrator) on 08-07-2012 at 20:51:25
Running from "C:\Users\Kerry\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


======================Mini Tool Box======================


MiniToolBox by Farbar Version: 25-06-2012
Ran by Kerry (administrator) on 08-07-2012 at 20:52:51
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Nerwork
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

74.208.10.249 gs.apple.com

127.0.0.1 30horasdesexoonline.com
127.0.0.1 www.30horasdesexoonline.com
127.0.0.1 www.4115.duxipefer.com
127.0.0.1 4115.duxipefer.com
127.0.0.1 www.777bestcasino7.ru
127.0.0.1 777bestcasino7.ru
127.0.0.1 www.7dailynews.net
127.0.0.1 7dailynews.net
127.0.0.1 888gamegold.net
127.0.0.1 www.888gamegold.net
127.0.0.1 www.888gamevip.net
127.0.0.1 888gamevip.net
127.0.0.1 www.888globalplay.net
127.0.0.1 888globalplay.net
127.0.0.1 www.888-lucky.net
127.0.0.1 888-lucky.net
127.0.0.1 www.88sms.ch
127.0.0.1 88sms.ch
127.0.0.1 88vcd.com

There are 15218 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Broadcom 4313 802.11b/g/n = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="ethernet_19" address=199.127.229.69 mask=255.255.255.0
add address name="ethernet_14" address=192.168.56.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mareal
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : config

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F3-95-35-BE-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : config
Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
Physical Address. . . . . . . . . : 70-F3-95-35-BE-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6134:ba42:735:1b64%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 08 July 2012 18:52:46
Lease Expires . . . . . . . . . . : 09 July 2012 18:52:46
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 376501141
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-8E-96-7A-C8-0A-A9-A2-96-5D
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.config:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C18A835F-48BF-4665-9C04-E6BE026F51E4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4CF773DE-53BA-4015-BFFC-6647F2D01453}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: bebox.config
Address: 192.168.1.254

Name: google.com
Addresses: 2a00:1450:4009:804::1003
74.125.230.130
74.125.230.132
74.125.230.133
74.125.230.136
74.125.230.134
74.125.230.131
74.125.230.142
74.125.230.135
74.125.230.137
74.125.230.128
74.125.230.129


Pinging google.com [173.194.41.163] with 32 bytes of data:
Reply from 173.194.41.163: bytes=32 time=49ms TTL=56
Reply from 173.194.41.163: bytes=32 time=64ms TTL=56

Ping statistics for 173.194.41.163:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 64ms, Average = 56ms
Server: bebox.config
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=210ms TTL=52
Reply from 209.191.122.70: bytes=32 time=160ms TTL=52

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 160ms, Maximum = 210ms, Average = 185ms
Server: bebox.config
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
17...70 f3 95 35 be ca ......Microsoft Virtual WiFi Miniport Adapter
14...70 f3 95 35 be ca ......Broadcom 4313 802.11b/g/n
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.66 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.66 281
192.168.1.66 255.255.255.255 On-link 192.168.1.66 281
192.168.1.255 255.255.255.255 On-link 192.168.1.66 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.66 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.66 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
14 281 fe80::/64 On-link
14 281 fe80::6134:ba42:735:1b64/128
On-link
1 306 ff00::/8 On-link
14 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/08/2012 06:50:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x9ac
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (07/08/2012 06:50:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x10f0
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (07/08/2012 06:50:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnscfg.exe, version: 12.0.7600.16385, time stamp: 0x4a5bd026
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c
Exception code: 0xc06d007f
Fault offset: 0x000000000000cacd
Faulting process id: 0x1310
Faulting application start time: 0xwmpnscfg.exe0
Faulting application path: wmpnscfg.exe1
Faulting module path: wmpnscfg.exe2
Report Id: wmpnscfg.exe3

Error: (07/08/2012 05:49:50 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/07/2012 04:44:45 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x00000000.

Error: (07/07/2012 04:44:45 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
0x8007043C

Error: (07/07/2012 04:34:48 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x00000000.

Error: (07/07/2012 04:34:48 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
0x8007043C

Error: (07/07/2012 04:33:27 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.

Error: (07/07/2012 04:33:25 PM) (Source: Winlogon) (User: )
Description: The Windows logon process has unexpectedly terminated.


System errors:
=============
Error: (07/08/2012 08:09:05 PM) (Source: DCOM) (User: )
Description: 1068stisvc{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (07/08/2012 06:54:29 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (07/08/2012 06:52:47 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (07/08/2012 06:52:44 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\bcmihvsrv64.dll
Error Code: 21

Error: (07/08/2012 06:52:42 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (07/08/2012 06:52:41 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/08/2012 06:52:38 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (07/08/2012 06:52:31 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (07/08/2012 06:52:29 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
DVMIO
prodrv05
prodrv06
prohlp01
prohlp02
prosync1
SASDIFSV
SASKUTIL
sfhlp01
spldr
sptd
Wanarpv6

Error: (07/08/2012 06:52:25 PM) (Source: Service Control Manager) (User: )
Description: The SBSD Security Center Service service depends the following service: wscsvc. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (07/08/2012 06:50:33 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd9ac01cd5d322c46589aC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll6a03db3c-c925-11e1-8e36-002713dd1765

Error: (07/08/2012 06:50:33 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd10f001cd5d322bbeaa2aC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll6a03b42c-c925-11e1-8e36-002713dd1765

Error: (07/08/2012 06:50:33 PM) (Source: Application Error)(User: )
Description: wmpnscfg.exe12.0.7600.163854a5bd026KERNELBASE.dll6.1.7601.176514e21213cc06d007f000000000000cacd131001cd5d322ba6dc67C:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\system32\KERNELBASE.dll6a038d1c-c925-11e1-8e36-002713dd1765

Error: (07/08/2012 05:49:50 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/07/2012 04:44:45 PM) (Source: Winlogon)(User: )
Description: 0x000000000x00000001

Error: (07/07/2012 04:44:45 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x8007043C

Error: (07/07/2012 04:34:48 PM) (Source: Winlogon)(User: )
Description: 0x000000000x00000001

Error: (07/07/2012 04:34:48 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x8007043C

Error: (07/07/2012 04:33:27 PM) (Source: Winlogon)(User: )
Description:

Error: (07/07/2012 04:33:25 PM) (Source: Winlogon)(User: )
Description:


=========================== Installed Programs ============================

????
??????
64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.3.300.262)
Adobe Reader 9.5.1 MUI (Version: 9.5.1)
Adobe Shockwave Player (Version: 11.5.1.601)
AMD APP SDK Runtime (Version: 2.4.595.10)
AMD Fuel (Version: 2011.0419.2218.38209)
AMD Fusion Utility (Version: 2.0.1.117)
AMD USB Filter Driver (Version: 1.0.15.94)
AMD VISION Engine Control Center (Version: 2011.0419.2218.38209)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.825.0)
Bamboo
BioShock 2 (Version: 1.0.0005.131)
Bonjour (Version: 3.0.0.10)
Broadcom 2070 Bluetooth 3.0 (Version: 6.3.0.3800)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
Canon iP2700 series Printer Driver
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0419.2218.38209)
Catalyst Control Center InstallProxy (Version: 2010.0416.541.8279)
Catalyst Control Center InstallProxy (Version: 2011.0419.2218.38209)
Catalyst Control Center Localization All (Version: 2011.0419.2218.38209)
ccc-utility64 (Version: 2011.0419.2218.38209)
CCC Help English (Version: 2011.0419.2217.38209)
CCleaner (Version: 3.20)
Content Manager Assistant for PlayStation® (Version: 1.10.4086.63)
CyberLink DVD Suite (Version: 7.0.2527)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.1.0236)
DeLorme Send To GPS 1.2
DoremiSoft MPG to FLV Converter 1.0 (Version: 1.0)
DVD Menu Pack for HP MediaSmart Video (Version: 4.0.3715)
ESU for Microsoft Windows 7 (Version: 1.0.0)
FINAL FANTASY XI: Ultimate Collection - Abyssea Edition
Fraps
Grandia2
Gtk+ Development Environment for Windows 2.12.9-2 (Version: 2.12.9-2)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.0.3.1)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP MediaSmart DVD (Version: 4.0.3822)
HP MediaSmart Music (Version: 4.0.3903)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.0.3911)
HP MediaSmart Webcam (Version: 4.0.2511)
HP Photo Creations (Version: 1.0.0.2261)
HP Power Plan Utility (Version: 1.0.6)
HP Quick Launch (Version: 1.0.18)
HP Setup (Version: 1.2.3988.3281)
HP Software Framework (Version: 4.1.6.1)
HP Support Assistant (Version: 6.1.12.1)
HP Tone Control (Version: 2.0.2)
HP Update (Version: 5.003.001.001)
HP User Guides 0193 (Version: 1.01.0001)
HP Wireless Assistant (Version: 4.0.4.2)
IDT Audio (Version: 1.0.6288.0)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 31 (Version: 6.0.310)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 7.1.0 (Full) (Version: 7.1.0)
Legend of Grimrock
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
McAfee Security Scan Plus (Version: 3.0.207.4)
Media Go (Version: 1.7.254)
Media Go Video Playback Engine 1.64.104.02270 (Version: 1.64.104.02270)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft AppLocale (Version: 1.0.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x64 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Express Prerequisites x64 - ENU (Version: 10.0.30319)
Microsoft Windows Application Compatibility Database
Microsoft Works (Version: 9.7.0621)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.15)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Mozilla Firefox 13.0.1 (x86 en-GB) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
mystara (Version: 1.00)
NAT Service 2.3.0.11
NVIDIA PhysX (Version: 9.09.0203)
PCSX2 - Playstation 2 Emulator
PlayStation®Network Downloader (Version: 2.05.00710)
PlayStation®Store (Version: 4.2.6.12389)
Project64 1.6 (Version: 1.6)
Prototype™ (Version: 1.0)
QuickDownloadService
QuickTime (Version: 7.69.80.9)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.11.1127.2009)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Recovery Manager (Version: 5.5.2512)
RollerCoaster Tycoon 3
SpeedyPC Pro (Version: 3.0.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
StarCraft II (Version: 1.4.3.21029)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 4.43.1000)
Synaptics Pointing Device Driver (Version: 15.1.6.64)
System Requirements Lab CYRI (Version: 4.5.1.0)
Ulead VideoStudio SE DVD (Version: 10.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
USB2.0 Capture Device (Version: 1.0.3.0)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual C++ 9.0 ATL (x86) WinSXS MSM (Version: 9.0)
Visual C++ 9.0 CRT (x86) WinSXS MSM (Version: 9.0)
Visual C++ 9.0 MFC (x86) WinSXS MSM (Version: 9.0)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth (01/20/2010 6.3.0.3500) (Version: 01/20/2010 6.3.0.3500)
Windows Driver Package - Broadcom Corporation (BTHUSB) Bluetooth (01/28/2010 6.3.0.3800) (Version: 01/28/2010 6.3.0.3800)
Windows Driver Package - Broadcom HIDClass (09/11/2009 6.3.0.1500) (Version: 09/11/2009 6.3.0.1500)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver
WMV9/VC-1 Video Playback (Version: 1.0.60419.2210)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Consumer IR Devices
Description: Consumer IR Devices
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: circlass
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: sptd
Description: sptd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: sptd
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 2810.9 MB
Available physical RAM: 1791.41 MB
Total Pagefile: 5620 MB
Available Pagefile: 4774.05 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.71 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:277.16 GB) (Free:34.31 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:20.63 GB) (Free:2.99 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
4 Drive f: (RCT3) (CDROM) (Total:0.67 GB) (Free:0 GB) CDFS
5 Drive g: (RCTYCOON) (CDROM) (Total:0.17 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\MAREAL

Administrator Guest Kerry


**** End of log ****

===============================Malware Bytes========================

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.07.07.05

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.7930.16406
Kerry :: MAREAL [administrator]

Protection: Disabled

08/07/2012 20:53:49
mbam-log-2012-07-08 (20-53-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 207316
Time elapsed: 2 minute(s), 28 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

========================aswMBR=======================


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-08 20:54:08
-----------------------------
20:54:08.312 OS Version: Windows x64 6.1.7601 Service Pack 1
20:54:08.312 Number of processors: 2 586 0x603
20:54:08.328 ComputerName: MAREAL UserName: Kerry
20:54:09.934 Initialze error C0000001 - driver not loaded
20:55:53.487 AVAST engine defs: 12070801
20:56:14.251 Service scanning
20:56:15.811 Service 442564429e863a90 C:\Windows\System32\Drivers\442564429e863a90.sys **HIDDEN**
20:56:39.351 Modules scanning
20:56:39.351 Disk 0 trace - called modules:
20:56:39.351
20:56:40.771 AVAST engine scan C:\Windows
20:56:43.111 AVAST engine scan C:\Windows\system32
20:59:23.417 AVAST engine scan C:\Windows\system32\drivers
20:59:35.803 AVAST engine scan C:\Users\Kerry
21:02:05.548 AVAST engine scan C:\ProgramData
21:04:59.535 Scan finished successfully
21:06:52.776 The log file has been saved successfully to "C:\Users\Kerry\Desktop\aswMBR.txt"

#4 Broni

Broni

    The Coolest BC Computer


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Posted 08 July 2012 - 03:13 PM

Your infection will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 Fiale

Fiale
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Posted 08 July 2012 - 04:21 PM

Posted a new topic where you suggested, thankyou.




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