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BSOD stop codes 0x00000077 & 0x000000f4


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#1 b.chung

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Posted 07 July 2012 - 10:22 PM

Hello,

I was referred to this section of the forum from the Malware thread section.

The current issues I am having are failure with CHKDSK /r and /f

I get the stop codes 0x00000077 & 0x000000f4 most of the time even when I am using the computer or doing a chkdsk...

REALLY annoying, I can't even complete a virus scan without having this problem, my computer is free from malware, spyware and viruses.

Please help, thanks in advanced.


EDIT: link to malware removal topic: http://www.bleepingcomputer.com/forums/topic457424.html ~Elise

Edited by Elise, 08 July 2012 - 02:20 AM.


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#2 hamluis

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Posted 08 July 2012 - 09:16 AM

If you get BSODs when attempting to run chkdsk...I would think that you need to run the appropriate diagnostic on the hard drive, to check the functionality of the hard drive.

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

Hard Drive Diagnostic (Broni) - http://www.bleepingcomputer.com/forums/topic422712.html/page__st__30

Try the following, please: Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#3 b.chung

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Posted 08 July 2012 - 08:50 PM

Hello,

I downloaded one of the Hard Drive testing tools, and everything was aligned.

I am not understanding step 2. confused.

Here is a link of my snapshot from Speccy (PLEASE REMOVE LINK AFTER VIEWING)
http://speccy.piriform.com/results/a1ed5cZHnUoaCbUaJAEZJsW

Edited by b.chung, 08 July 2012 - 09:08 PM.


#4 hamluis

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Posted 09 July 2012 - 09:29 AM

You need to download...the appropriate hard drive diagnostic, not just any one. Hard drive manufacturers develop diagnostics for their drives and there is no generic diagnostic that can be used on all drives.

As for the Speccy link...it is requested for everyone to see, not just me. I do not understand your request to remove it...other viewers need to be able to see any material reflected that may be referenced in future posts or which may be of value to them before they offer suggestions/advice.

Louis

#5 b.chung

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Posted 09 July 2012 - 01:30 PM

Louis,

I scanned with Fujitsu HD tool and its telling me "No hard disk drive has been identified in your system..." If there is no hard disk drive, then how was I able to still use the PC? I'm confused.

Edited by b.chung, 09 July 2012 - 03:41 PM.


#6 AustrAlien

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Posted 09 July 2012 - 05:18 PM

... there is no generic diagnostic that can be used on all drives.

There are many such tools, and all of them do a better job (assess the exact same data and provide to the user more information) than the manufacturer's diagnostic utilities.

I include links to two very recent topics that I have come across that will demonstrate rather interestingly exactly what I mean:
  • http://www.bleepingcomputer.com/forums/topic458670.html/page__pid__2754995__st__30#entry2754995
  • http://www.bleepingcomputer.com/forums/topic458895.html/page__view__findpost__p__2750329

AustrAlien
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#7 AustrAlien

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Posted 09 July 2012 - 05:40 PM

As happenstance would have it, the perfect example of what I was referring to is already on your doorstep!

From your Speccy report:

S.M.A.R.T
01 Read Error Rate: 100 (080 worst) Data 000002618E
02 Throughput Performance: 100 (100) Data 0001E60000
03 Spin-Up Time: 100 (100) Data 0000000001
04 Start/Stop Count: 098 (098) Data 0000001600
05 Reallocated Sectors Count: 100 (100) Data 00001B001C
07 Seek Error Rate: 100 (100) Data 0000000B14
08 Seek Time Performance: 100 (100) Data 0000000000
09 Power-On Hours (POH): 054 (054) Data 0004F4718B
0A Spin Retry Count: 100 (100) Data 0000000000
0C Device Power Cycle Count: 099 (099) Data 00000015CD
C0 Power-off Retract Count: 098 (098) Data 00000002D8
C1 Load/Unload Cycle Count: 094 (094) Data 000001DFF7
C2 Temperature: 100 (065) Data 00000B0031
C3 Hardware ECC Recovered: 100 (100) Data 00000045BE
C4 Reallocation Event Count: 100 (100) Data 001974001C
C5 Current Pending Sector Count: 091 (091) Data 000000000A
C6 Uncorrectable Sector Count: 086 (086) Data 000000001C
C7 UltraDMA CRC Error Count: 200 (200) Data 0000000000
C8 Write Error Rate / Multi-Zone Error Rate: 100 (100) Data 0000001970

The hard drive is failing and is likely on the verge of a complete failure of the Windows OS on it, if not of the hard drive itself (bad sectors).


:exclame: The situation is dire: Take immediate action to recover your personal files to a physically separate device! :exclame:
The STOP 0x00000077: KERNEL_STACK_INPAGE_ERROR &/or the problem experienced with chkdsk should have alerted all immediately to the likelihood, indeed the high probability/almost certainty, that the hard drive was in trouble.

Edited by AustrAlien, 09 July 2012 - 05:43 PM.

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#8 b.chung

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Posted 09 July 2012 - 06:47 PM

This sucks that my HD is in trouble... is there a way to fix the bad sectors without having to purchase a new HD? What caused my HD to fail?

#9 AustrAlien

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Posted 09 July 2012 - 06:59 PM

... is there a way to fix the bad sectors without having to purchase a new HD?

At this stage and without further investigation there is no way of knowing that for sure .... but I would be more than happy given what is being reported by the SMART data to guarantee that:
  • The hard drive is dying/near dead right now and there is nothing that can be done about that.
  • Further investigation would most certainly confirm the above.
Edit to add:
You asked: "What caused my HD to fail?"
As surely as night follows day, that is what hard drives do, just as all living things die and mechanical contraptions deteriorate and end up on the scrap heap.

Technically speaking, perhaps a google search for information will be appropriate. Here is one of many links found:

What causes 'bad sectors' on a hard drive?

Edited by AustrAlien, 09 July 2012 - 07:08 PM.

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#10 b.chung

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Posted 09 July 2012 - 07:05 PM

Can you please help me further investigate. I don't want to replace the HD and have to pay hundreds for a new OS since my laptop didn't come with the CDs.

#11 AustrAlien

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Posted 09 July 2012 - 07:17 PM

We can do that, for sure: That is not a problem from my end.

What about you?
  • Are you prepared to put in the (not-inconsiderable) time and effort that will be required?
There are certain things that would be necessary, and one of those (perhaps the only obstacle to this endeavour?) is the availability of storage space (a hard drive of some sort, most conveniently perhaps, a USB-connected external hard drive with sufficient free space to accommodate the entire capacity of the failing hard drive).
AustrAlien
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#12 b.chung

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Posted 09 July 2012 - 07:19 PM

I already backed up all my files to an external HD, if this is what you meant.

#13 AustrAlien

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Posted 09 July 2012 - 07:38 PM

... if this is what you meant.

No, that is not exactly the purpose/what I meant.

You wrote earlier: "I don't want to replace the HD and have to pay hundreds for a new OS since my laptop didn't come with the CDs."
If you wish to attempt recovery of the existing Windows operating system (as is) to use in the future on either:
  • The existing hard drive if it turns out to be OK.
    OR ...
  • A new hard drive if that is deemed to be necessary.
... then we need to copy (clone &/or image) the entire contents of the failing hard drive to a safe storage place ... for later use.

Having done that, we would be free to wipe the failing hard drive completely clean and see what effect that might have with a view to recovering the safe use of that hard drive (recovering/repairing it).

Edited by AustrAlien, 09 July 2012 - 07:39 PM.

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#14 b.chung

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Posted 09 July 2012 - 08:13 PM

How do image or clone? I'm sorry, but I am not too technical.

#15 AustrAlien

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Posted 09 July 2012 - 08:26 PM

Let me see if I can find some examples on the forums so that you can read/see for yourself what is likely be involved and make a more informed decision about whether or not you wish to proceed with the idea at all.

It may take me a little time to find a couple of suitable examples because they are few and far between! I will get started shortly and post again when I have the links for you.
AustrAlien
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