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Windows Explorer has stopped working in Vista Home Basic


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#1 third_lot

third_lot

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Posted 07 July 2012 - 03:42 PM

Greetings,
Windows Explorer has stopped working in Vista Home Basic.

In the administrator account
Have to hit Ctrl + ALt + Del to run programs. Dark screen

AVG 2012 says irp hook driver atapi problem hidden.

MyWebSearch/FunWebProducts detected by Malwarebytes Anti-Malware.

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#2 boopme

boopme

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Posted 07 July 2012 - 07:48 PM

Hello probably a rootkit.

Can you run this?
Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.


For the Explorer issue use How to automatically repair Windows Vista using Startup Repair
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