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BSOD "STOP 0x0000007B" problem


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#1 Loopig

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Posted 07 July 2012 - 08:26 AM

Hi to all:

System driver loading stops at "mup.sys" and BSOD appears.

I have this BSOD problem with a code:

STOP 0x0000007B (0xF7BBB524, 0xC0000034, 0x00000000, 0x00000000)

I have tried using "NTBR_CD" to use "CHKDSK" and a message shows:
"File record segment 19223 is unreadable."
"File record segment XXXX is unreadable."
the process takes about 24hours.. but still BSOD appears.
Please help..

oh I forgot my OS is Windows XP professional SP2.

Thanks in advance!

Edited by Loopig, 07 July 2012 - 08:32 AM.


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#2 AustrAlien

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Posted 07 July 2012 - 09:09 AM

I have tried using "NTBR_CD" to use "CHKDSK" and a message shows:
"File record segment 19223 is unreadable."
"File record segment XXXX is unreadable."
the process takes about 24hours..

That is sounding a lot like a hard drive problem: Test the hard drive.

Not sure why you might be seeing a STOP 0x0000007B ... unless the hard drive has failed badly?

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
AustrAlien
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#3 Loopig

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Posted 07 July 2012 - 09:36 AM

I am in the process of waiting for the CHKDSK to finish.. maybe it will be finished tomorrow as I have experienced yesterday.. *sigh*
once the problem is not solved I will try your suggestion.. I will update as soon as I get results..
for the meantime I will download the Sea Tools..
Thanks!

#4 AustrAlien

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Posted 07 July 2012 - 09:38 AM

:thumbup2:
AustrAlien
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#5 Loopig

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Posted 07 July 2012 - 10:19 AM

CHKDSK has finished.
There is this message that caught my eye
"Recovering orphaned file SmartArt Graphics <40994> into directory file 35189."
"Insufficient disk space to recover lost data"
"Inserting data attribute into file 11381."
"Inserting data attribute into file xxxx."
"Unable to read the Usn Journal $J data stream" --> what does it mean?
I will try to restart if the problem still occurs.
by the way I am using the Vista recovery disk to access the command prompt and use CHKDSK since I can't use CHKDSK with the XP..

#6 AustrAlien

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Posted 07 July 2012 - 12:35 PM

--> what does it mean?

It is very likely to mean ... that it was not a good idea to run chkdsk at all!
  • There is a lot of disk file-system corruption most likely caused by a hard drive problem (bad sectors).
  • Running chkdsk has compounded the problem and resulted in the situation becoming a whole lot worse.
  • You should have tested the hard drive first, and taken appropriate measures other than using chkdsk.
That's my best guess at this stage, anyway.
AustrAlien
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#7 Loopig

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Posted 07 July 2012 - 12:58 PM

I have tried the SeaTools for DOS (CD) and all tests (short and long) failed.
Seagate offered a repair but was unsuccessful due to the HDD was detected as not a seagate..
my HDD I think is Western Digital (WDC WD1600AAJS-75WAA0) >sigh< what should I do next?
I dont want to reformat at this time since I have important files on the HDD.. I'll try to download the other repair CD for XP SP2 & SP3..
Update my post later.. getting tired of this..

My last resort would be to buy a new HDD and copy my files from my sick HDD..

#8 AustrAlien

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Posted 07 July 2012 - 01:07 PM

I have important files on the HDD...

Attempting recovery of your important files is where your attention needs to be focused at this time.

I suggest using the UBCD LIVE CD to check on the current situation, and attempt recovery of your personal data to an external USB hard drive/flashdrive.

:step1: Please do the following on a working computer:
  • You will need a new blank writable CD.
  • Download UBCD and burn to a CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
    • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
      • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
      • Place a check-mark in the box beside Verify.
    • Click Posted Image
  • When the CD has been burned and verified as successful, it will be bootable.

:step2: Boot the ailing computer with the UBCD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD/DVD drive.)
  • At the first menu screen, select Parted Magic and press <ENTER>.
    Use Default settings ...
  • At the Parted Magic Desktop, double-click File Manager.
    A new window will open.
  • In the left window pane, click on the folder that represents your Windows system drive where your files will be located.
    Do you see the files? If so, that is good! Please let us know if this allows you to see/access all your folders and files ... or not.
  • If there are files on the hard drive that you wish to retrieve/backup, then copy them to a USB drive/flashdrive now.
  • Shut down Parted Magic.
  • Start button (in lower left corner of the screen) > Logout > Shutdown the computer.

Edited by AustrAlien, 07 July 2012 - 01:15 PM.

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#9 Loopig

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Posted 07 July 2012 - 02:22 PM

Sorry but I don't know where to download the UBCD can you please provide a direct download path?
Thanks!

#10 AustrAlien

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Posted 07 July 2012 - 04:35 PM

UBCD download page: Download UBCD

Look under the heading: Mirror Sites
Sorry about it not being exactly straight-forward, easy and obvious!
AustrAlien
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#11 Loopig

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Posted 07 July 2012 - 09:44 PM

Thanks AustrAlien I'm downloading the ubcd511.iso now..

#12 Loopig

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Posted 07 July 2012 - 09:47 PM

I think my Computer was attacked by virus, just a guess I see a folder named "Found.000" <-- is this a virus?

#13 AustrAlien

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Posted 07 July 2012 - 11:53 PM

No, not the result of a virus.

When you run Windows Error Checking (aka chkdsk or Check Disk), or the system itself initiates Check Disk, and the check finds corrupt files, it saves the files to a folder or folders on the drive, called:
  • found.001
  • found.002
  • found.003 etc.
These folders contain fragments of files saved here because chkdsk did not know where else to put them/what to do with them.

Edited by AustrAlien, 07 July 2012 - 11:58 PM.

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#14 Loopig

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Posted 08 July 2012 - 03:30 AM

well I have given up on restoring this one.. got to get a new HDD.. Thanks AustrAlien for helping!




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