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Acer AspireOne


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#1 ~Polky

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Posted 06 July 2012 - 07:22 PM

I didn't know where else to put this.

I think my mom royally bricked her Acer Aspire One netbook-like thingy.

I thought I'd completely neutered her ability to do anything to it a while back but a few minutes ago I heard the noises of beating and I could feel the computer's silent screams of pain. She beat it a total of 4 times hard on the keyboard before I took over control of it again and saw the Blue Screen Of Death, something about a Kernal.

Alt+F10 isn't taking me to the restore to factory defaults, but I know the keyboard at least partially works since it does register pressing F2 and F10. It won't go past the XP loading screen. The loading bar just keeps going and going and going forever.

Actually, scratch that, I just now managed to get it to load the alt+F10 thing kinda. After the loading screen for that and another loading screen, the screen just goes black.

Before all this, the computer flashed a screen asking for a boot disk (which we don't have and couldn't use besides, no disk drive) so I'm hoping that she managed to delete her OS or something instead of beating the poor thing to death. Something I think can be remedied by a restore to factory defaults...right?

Or maybe managed to install GohnaSyphaHerpAlAids again despite my attempts at setting up a chastity belt on the poor thing.

Either way, would someone be willing to try to get this thing working again with me. As much as I would hate giving the computer back to death incarnate, I don't want her somehow spinning this as my fault, or trying to buy a new computer without consulting us on it.

Sorry for this riddle...

TL;DR Computer won't boot. Help?

P.S. Don't comment about my mother. Anything you say is likely true and I already know it...

Edit: Here's roughly what she said happened. Take it with a grain of salt as this is likely not the whole story, which is also why it's so condensed.

Craigslist >> Porn >> Couldn't X out >> Beating it >> Tried turning off computer >> Wouldn't turn off >> BSOD

Edited by hamluis, 10 July 2012 - 07:10 AM.
Moved from XP to Internal Hardware - Hamluis.


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#2 noknojon

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Posted 07 July 2012 - 03:27 AM

Hi -
Aside from the sites visited and the (why) beating of the keyboard, are you sure of the error message ??
Is there a way to check if it was actually NTLDR and not >>"TL;DR Computer won't boot<<" ?

#3 AustrAlien

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Posted 07 July 2012 - 04:58 AM

TL;DR Computer won't boot

@ noknojon:

That was not an error message!

Literally, "Too long; didn't read"

Said whenever a nerd makes a post that is too long to bother reading.

Source: http://www.urbandictionary.com/define.php?term=tl%3Bdr

Edited by AustrAlien, 07 July 2012 - 05:00 AM.

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#4 AustrAlien

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Posted 07 July 2012 - 05:05 AM

Are you able to start Windows in:
  • Safe Mode?
  • Safe Mode with networking?
  • Safe Mode with Command Prompt?
How to ...
After pressing the ON button to start the computer, start tapping the <F8> key, and continue tapping until presented with the Windows Advanced Options Menu.
  • Arrow-UP/DOWN to make your choice and press the <ENTER> key.
What happens exactly?

Edited by AustrAlien, 07 July 2012 - 05:07 AM.

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#5 ~Polky

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Posted 07 July 2012 - 10:39 AM

When starting in safemode, it loads a list of .sys files then stops at "multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\system32\DRIVERS\agpCPQ.sys"
and then stops. After a while, it does a complete restart, then when it gets past the Windows XP loading screen thing, it does a complete restart again. I assume it would keep doing that forever.

With safemode with networking, same. But I think after one of the reboot cycles, it might have flashed a blue screen for less than a second. I think it probably did that with safe mode too.
Okay it did, so fast that it took up less than a second on my 3DS when recording, and it was playing back at about half normal speed.

Same with safemode with command prompt.

#6 AustrAlien

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Posted 07 July 2012 - 12:44 PM

Let's try this, and see if we can get any useful information ...

Please do the following:

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

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#7 ~Polky

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Posted 08 July 2012 - 10:46 PM

UNMOUNTABLE_BOOT_VOLUME

Technical information:
*** STOP: 0x000000ED (0x859E7868, 0xC0000010, 0x00000000, 0x00000000)

#8 AustrAlien

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Posted 09 July 2012 - 12:07 AM

Very good: Thank you.

STOP 0x000000ED: UNMOUNTABLE_BOOT_VOLUME

Usual causes: Hard drive problem, File system problem, Improper boot parameters


I suggest that first you test the hard drive:
  • This is most easily done using a bootable CD.
  • Do you have available an external CD/DVD-ROM drive from which you may be able to boot the netbook using a CD?
    If not, I will need to figure out how it can be done using a USB flashdrive.
  • Do you have an XP installation CD of some sort that can be used to boot from and access the XP Recovery Console?
On further thought, perhaps I will post instructions for using a flashdrive anyway.
  • However, please provide answers to the above questions anyway, in preparation for the next step.
=====================================

Create a bootable UBCD flashdrive.

Let's use UNetbootin to load the UBCD .ISO file to the flashdrive which will then be bootable.
  • Note: I have just tested the following and confirmed that it works successfully without issue.
:step1: Download the UBCD .ISO file to your working computer.
[*](Sorry about it not being exactly straight-forward, easy and obvious!)[/list][/list] :step2: I suggest that before you get started with UNetbootin that you perform a quick format of the flashdrive with the Windows GUI version of fat32format.
:step3: Download the UNetbootin application for Windows.
Use the directions part way down the UNetbootin web page under the heading Installing Other Distributions Using UNetbootin:

Installing Other Distributions Using UNetbootin

  • Download and run UNetbootin, then select the "Diskimage" option and supply it with an ISO (CD image).

==================================

Test the hard drive.

Boot the ailing computer with the UBCD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the flashdrive/USB HDD.)
  • At the first screen select HDD and press <ENTER>.
  • Arrow-down to Diagnosis and press <ENTER>.
  • Arrow-down the screen all the way to the next page and highlight SeaTools for DOS V2.23 and press <ENTER>.
  • Click OK (the mouse should be working now).
  • When the tool has finished scanning for hard drives, do you see the HDD details (Model/Serial numbers) in the box under Drive List?
    If so, that is good!
    If not, then you have a problem: Let us know about it.
  • On the menu at the top of the window, click on Basic Tests > Short test and allow the test to complete.
    • Then run the Long test, which will take a considerably longer time to complete.
  • Click on Exit to close SeaTools and shut down the computer.
Please let us know the result of running the two tests.

Edited by AustrAlien, 09 July 2012 - 01:37 AM.

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#9 ~Polky

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Posted 09 July 2012 - 09:53 PM

Unfortunately, I do not have an external harddrive or an XP installation CD. The computer came with the OS pre-installed and absolutely no disks or such. I have a feeling that that's going to mean getting an open source OS eventually. Isn't it?

Short Test says,

Short Test FAILURE
Please save this code if you are planning a warranty exchange. Seagate product warranty status depends on how the product is sold. If your hard drive is a component in an OEM system, then the OEM covers the drive warranty.

Unfortunately, your Seagate hard drive has failed an important diagonostic test, possibley caused by problem sectors which are difficult to read. Now is a good time to make sure you have a current back up of your important data.

Seagate recommends that you run the Long Test, which has the ability to repair most problem sectors. SeaTools for DOS may be able to save you from the inconvenience and down time of exchanging the drive. For more information on this subject see our help topic 'Bad Sector Found'.


Long Test says,

Long Test Errors
Please save this code if you are planning a warranty exchange. Seagate product warranty status depends on how the product is sold. If your hard drive is a component in an OEM system, then the OEM covers the drive warranty.

Unfortunately, your Seagate hard drive has failed an important diagonostic test, possibley caused by problem sectors which are difficult to read. Now is a good time to make sure you have a current back up of your important data.

Seagate recommends that you consider repairing the problem sectors. SeaTools for DOS may be able to save you from the inconvenience and down time of exchanging the drive. For more information on this subject see our help topic 'Bad Sector Found'.


It then tried to repair and said,

Sector Repair Failure
Please save this code if you are planning a warranty exchange. Seagate product warranty status depends on how the product is sold. If your hard drive is a component in an OEM system, then the OEM covers the drive warranty.

Unfortunately, your Seagate hard drive has failed an important diagonostic test, possibley caused by problem sectors which are difficult to read. Now is a good time to make sure you have a current back up of your important data.

Repair was unsuccessful on the hard drive. For more information on this subject see our help topic 'Bad Sector Found'.



#10 AustrAlien

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Posted 10 July 2012 - 02:24 AM

... an open source OS eventually. Isn't it?

Let's fix what we can easily and quickly: Create a Puppy LIVE CD OR FLASHDRIVE for your Mum to use (see instructions below).
  • Puppy is easy, quick and user-friendly for someone familiar with Windows.
    What am I thinking? You already have UBCD on a flashdrive!
    (Don't lose that UBCD flashdrive if you wish to continue here!)
If you have the resources and are prepared to have a go at testing(investigating)/salvaging the hard drive &/or Windows operating system &/or the factory recovery partition), have a look at this current topic where the same issue is being considered:
  • http://www.bleepingcomputer.com/forums/topic459709.html
  • Let me know what you think.
=======================================

Create a Puppy LIVE CD OR FLASHDRIVE

If your computer is not able to boot into Windows or simply not able to access the internet, you can use a LIVE Linux operating system run from a bootable CD or flashdrive instead of Windows, to access the internet, to access files on the HDD(s) and do other tasks.

:step1: Using a working computer:
  • If you wish to use a LIVE CD ...
    • Download the Linux version of your choice (usually an .ISO image file).
    • There are many options to use for a LIVE CD. I suggest that you try one of the following:
    • Puppy Linux (smallest download file size at 128 MB)
    • There are two versions currently available, namely Slacko and Lucid. Either will do the job nicely.
  • Linux Mint 12 Lisa (versions for a CD, and larger versions that need to be burned to a DVD disk)
[*]Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image
[*]When the CD has been burned and verified as successful, it will be bootable.
[/list][*]OR ... if you wish to use a LIVE flashdrive ...
  • Go to UNetbootin - Homepage and Downloads and at the top of the page, click on Download (for Windows) to download the application.
  • Follow the instructions further down the page under the heading Installation & Screenshots.
  • Run the application to download and install the Linux version of choice to your flashdrive.
  • I suggest that you try one of the following:
  • Puppy Linux (smallest download file size at 128 MB)
  • Linux Mint 12 Lisa (download file size depends on version)
[/list][/list]
:step2: Boot the problematic machine from the LIVE CD or flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD drive or the flashdrive, which ever you are using.)
  • Choose to run the Linux operating system from the CD or flashdrive without making any changes to your computer.
    Do NOT install Linux on your hard drive.
  • When the Linux operating system loads ...
  • You will have internet access in the normal manner.
  • You will be able to navigate to all the files on your HDD.
  • You can backup your files by copying them to a flashdrive or an external hard drive.
You may find one of the following guides useful:
Recover files from Windows XP hard disk using Puppy Linux

Recover files from Windows Vista hard disk using Puppy Linux

Recover files from Windows 7 hard disk using Puppy Linux

The easiest way to copy files/folders in Puppy is to drag-and-drop from one window to another. To do this open a window showing what you want to copy. Open another window showing the location that you wish to copy to .... and move the windows so that you can conveniently see both at the same time.
  • Now, simply drag the items you wish to copy from one window into the other. Simple.

Edited by AustrAlien, 10 July 2012 - 02:38 AM.

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#11 ~Polky

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Posted 10 July 2012 - 10:05 AM

If you have the resources and are prepared to have a go at testing(investigating)/salvaging the hard drive &/or Windows operating system &/or the factory recovery partition), have a look at this current topic where the same issue is being considered:

  • http://www.bleepingcomputer.com/forums/topic459709.html
  • Let me know what you think.


0.0 My my my. Well, I've looked around and found out that her HD is "2.5" 9.5 mm 160 GB hard disk drive" and that the cheapest I could find for that on amazon was $30...used... but still cheapest. Considering it would probably happen again...

The cost and the fact that I would have to possibly put my External HD in danger of catching GohnnaSyphaHerpAlAids trying to make a copy of her windows makes me hope we can try the puppy thing and discover it's just XP being brain dead.

Okay so, I reformate the flash drive again? I kinda already did, but if not, I still have UBCD files.
Alrighty, I've gotten Slacko the Puppy on the boot flash drive, and I'll try to get my mom's files when I get home later today, in about 9ish hours.

This will also give extra time for you to warn me if I was supposed to keep UBCD on the drive too. ^^;

#12 AustrAlien

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Posted 10 July 2012 - 02:11 PM

... I would have to possibly put my External HD in danger of catching GohnnaSyphaHerpAlAids trying to make a copy of her windows ...

That is not a consideration: It is perfectly safe in that respect while ever using Linux instead of Windows!

It would have saved you the trouble if you kept UBCD on a flashdrive, but like you said, you can easily create another bootable UBCD flashdrive if/when necessary.

Edited by AustrAlien, 10 July 2012 - 02:12 PM.

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#13 ~Polky

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Posted 11 July 2012 - 12:12 AM

After a few minutes it popped up a red box that said

The ntfs-3g driver was unable to mount the NTFS
partition and returned this error message:
Failed to write lock '/dev/sdc1': Resource temporarily unavailable
Error opening '/dev/sdc1': Resource temporarily unavailable
Failed to mount '/dev/sdc1': Resource temporarily unavailable

So the inbuilt kernel NTFS driver has been used
to mount the partition read-only.


Then when I tried to get into my mom's files to copy them, everything lagged out.

Then when I tried to drag the All Users file over it said

mnt/sdc1/All Users
ERROR: Read-only file system

Done
There was one error


I restarted and it didn't pop back up and it let me copy just fine.
I didn't quite know where to copy from, so I copied the "user" file and the "Document and Settings" file from /mnt/sdc2. Unfortunately her user file was completely empty, not even a folder. I was kinda hoping maybe Puppy was just hiding files it didn't understand. Mine transferred I know because it only had Disk Clean up and Disk Defragmenter shortcuts in the desktop file. There were some of her pictures in the Default Users file though. But no file had the icons on the desktop that should have shown when she used her user thing, which I set up to be the automatic log-in a while back.

Looking through the program files, I see some unfamiliar things, so I think she managed to undo my attempts at mom-proofing it.
"Itibiti Soft Phone"? That sounds suspicious...

So where from here? I saw the instructions for the Disk check, but wasn't sure if you wanted me to do that too.
Does the computer running with Puppy mean the problem isn't with the Hard Drive, but the OS or some files?

#14 AustrAlien

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Posted 11 July 2012 - 12:42 AM

Hmmm ... almost, but not quite.

So where from here? I saw the instructions for the Disk check, but wasn't sure if you wanted me to do that too.
Does the computer running with Puppy mean the problem isn't with the Hard Drive, but the OS or some files?

No; no Disk Check just yet. I think that we should err on the side of caution about doing that right now and hold off on running any sort of "disk check"/"check disk".

I cannot determine exactly what/where the problem lies at this stage.
==============================

:exclame: Let's take a closer look at the hard drive's condition.
  • Sorry about this but I think you might need to create another bootable ...
    I think you will need to use Lucid Puppy for this (but not absolutely sure since I haven't checked out whether possible with Slacko).
    Note: since you will be using Puppy on a flashdrive and not a CD, you will be able to save the "changes made to the system to a file" on the same flashdrive.
=======================================

Lucid Puppy - GSmartControl S.M.A.R.T data
Instructions prepared June 10th, 2012, using Lucid Puppy version 5.2.8
mrsmh1_BC: http://www.bleepingcomputer.com/forums/topic443737.html/page__view__findpost__p__2725974
============================
I assume you already know how to download & install a browser of your choice: I downloaded & installed Firefox in order to be able to log on at BleepingComputer.com and post there while using the Puppy operating system.

Note: When you shut Puppy down, you are given the opportunity to save changes made to the system to a file on a storage media. I suggest that you choose to save changes to a file that you save to a USB flashdrive, so that you can load those changes from the flashdrive next time you boot to the Puppy CD. (Do not save this file to the failing hard drive.***) That way, you will have the browser ... and the other changes we make now ... available to you when next you boot the Puppy CD, and won't have to start at the beginning again and download/install afresh.
=====================================

Boot with the Lucid Puppy CD.
  • Instructions prepared June 10th, 2012, using Lucid Puppy version 5.2.8
Posted Image
Lucid Puppy 5.2.8 desktop with browser wizard.

Download and install GSmartControl package:
  • At the Puppy Desktop, click on Install.
    A new Install window will appear.
  • At the bottom of that window, "Click button to run the Puppy Package Manager".
    The Puppy Package Manager window will appear.
  • On the left-side of that window you will see a vertical column of icons: Click on the second icon "System".
  • In the window pane to the right-side, under the heading "Package", eighth down the list, click on "gsmartcontrol-0.8.5-i386".
    A Puppy Package Manager: preinstall window will appear.
  • In that window, if all is well, at the bottom, click on "Install gsmartcontrol-0.8.5-i386".
    A Puppy Package Manager: download window will appear.
  • I didn't have any luck with the download location selected by default, so I suggest that you select "ibiblio.org", third from the bottom, and then click on "Download Packages".
    You will see a download progress window, and then a "Puppy Package Manager" window announcing that the packages have been successfully installed.
  • Click OK.
  • If all is well, you will see another window announcing that there are no missing libraries or dependencies: Click OK.
  • You will have a remaining Puppy Package Manager window open, so click on "Exit package manager" to close the window.
Done!
=================

Use GSmartControl to get the S.M.A.R.T data:
  • At the bottom-left-side of the Puppy Desktop
  • Click Menu > System > System Status and Config > GSmartControl hardware information.
  • In the GSmartControl window that appears, click on the device that represents the failing hard drive (any other device may be a flashdrive if you have one connected) to select it.
  • On the top menu, click Device > View Details.
    A Device Information window for the failing hard drive will open.
  • Click on the Attributes tab at the top (to display the S.M.A.R.T data).

:step1: Firstly, we'll save the S.M.A.R.T data as a text output by smartctl.
  • At the bottom of the Attributes page, click Save As.
  • Look at the default file name and location that the file will be saved.
    Default location will be "root".
  • Click Save.

:step2: Now, let's create and save a screenshot of the GSmartControl window.
  • Firstly, make the GSmartControl window occupy the full size of the screen so that all details are included in the screenshot.
  • Click on Menu (bottom-left corner of the screen) > Graphic > PupSnap Screen Capture.
    A PupSnap window will appear.
  • Click the Full Screen tab in that window.
  • Click Save.
    A new window displaying the newly created screenshot (probably named image-1.png) will appear.
  • Close that window, exit the PupSnap window, as well as the Device Information window and the GSmartControl window.
Done!
=================

Now to get the text file and the screenshot uploaded to BleepingComputer.com.

You are probably already reading this using Puppy, but if not ...

Attach items to a post or two ...
  • In your topic at the bottom of the page, click on Add Reply.
  • Under the text box, under the heading Attachments, click on "Browse" to browse for the file that you wish to attach.
    A file upload window will appear.
  • On the left-side, click on "root" to display the contents of the root directory.
  • You should see the text file there that you saved earlier. Click on it, to select it, and then click Open at the bottom-right of the window.
  • Back at the BleepingComputer.com forums window, click on Attach this file.
  • Now type a few words in the text box "text file attached" and then at the bottom click on Add Reply.
Note: If you are feeling confident enough to try it, you can open the text file with a text editor in Puppy and paste the contents in a reply so it can be seen easily by anyone browsing the topic, if you wish. If you do this, don't forget to enclose in CODE tags to preserve the format/spacing.

Now click on Add Reply again to create another post.
  • Again, click on Browse under Attachments.
  • In the root directory, double-click on my-documents to open that directory.
  • In that directory, double-click on images to open that directory.
    You should now see the image that you saved (the screenshot) probably called image-1.png
  • Click on the image to highlight it, and then click on Open.
  • Back at the forum, click on Attach This File.
  • When it has been attached (may take a few seconds), to the right of the window, click on "Add to Post" so that the image will be displayed.
    You will see some text appear in the text box.
  • At the bottom of the window, click on Add Reply.
All done!

Edited by AustrAlien, 11 July 2012 - 12:48 AM.

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#15 AustrAlien

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Posted 11 July 2012 - 12:53 AM

Note please: I am battling with my internet service continually ON/OFF at this time!

:exclame: No, hold off on Lucid:
  • You can do same thing with your UBCD installation.
    UBCD comes standard with smartmontools and GSmartContol.
======================

Using UBCD > Parted Magic
  • Click Start (bottom-left-corner button) > System Tools > Disk Health (GSmartControl)
    That should be a little easier for you.

Edited by AustrAlien, 11 July 2012 - 01:18 AM.

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