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Infected-still having problems-DDS and GMER as instructed


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#1 walker51

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Posted 06 July 2012 - 03:39 PM

I started on guide with 6 and turned off CD emulation. Still off. Tried to run DDS froze all three times. Disabled virus realtime, internet and mail checking on last try. As per instructions went on to GMER. After clicking GMER.exe got an error box. I have attached a file with error box and things that were checked on the GMER screen. Mine did not match the Figure 13 in the guide.
Thanks for your help!!!!!

Attached Files



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#2 SweetTech

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Posted 07 July 2012 - 07:08 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

It appears you're infected with an infection known as ZeroAccess.

ZeroAccess (Max++) Rootkit (aka: Sirefef) is a sophisticated rootkit that uses advanced technology to hide its presence in a system and can infect both x86 and x64 platforms. ZeroAccess is similar to the TDSS rootkit but has more self-protection mechanisms that can be used to disable anti-virus software resulting in "Access Denied" messages whenever you run a security application. For more specific information about this infection, please refer to:


NEXT:



Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Download the latest version of TDSSKiller from here and save it to your Desktop.


  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    Posted Image
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    Posted Image
  • Click the Start Scan button.

    Posted Image
  • If a suspicious object is detected, the default action will be Skip, click on Continue.

    Posted Image
  • If malicious objects are found, they will show in the Scan results and offer three (3) options.
  • Ensure SKIP is selected, then click Continue.

    Posted Image
  • Note: Do not choose Cure or Delete unless instructed.

A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.


NEXT:



Farbar Service Scanner

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


NEXT:


Running OTL

We need to create a New FULL OTL Report
  • Please download OTL from here if you have not done so already:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Copy and Paste the following code into the Posted Image textbox.
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    CreateRestorePoint
    "%WinDir%\$NtUninstallKB*$." /30
    C:\Program Files\Common Files\ComObjects\*.* /s
    %systemroot%\*. /mp /s
    %systemroot%\*. /rp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
    %SYSTEMDRIVE%\*.exe
    /md5start
    volsnap.sys
    atapi.sys
    explorer.exe
    winlogon.exe
    wininit.exe
    tdx.sys
    afd.sys
    netbt.sys
    services.exe
    /md5stop
    hklm\software\clients\startmenuinternet|command /rs
    hklm\software\clients\startmenuinternet|command /64 /rs
    
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized


NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. TDSSKiller log.
3. Farbar Service Scanner log.
4. OTL.txt & Extras.txt logs.
5. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.


Please let me know how the above scans go.

Kindest Regards,
ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 walker51

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Posted 07 July 2012 - 07:45 AM

I will reformat after I get a reply from you.
I have the original Dell media that came with the computer. I have backedup files already to an external usb drive. Is this drive possibly infected now? Do I check it when-now or after format? After reformatting do I stay here or start a new post if I need help?
Thanks

#4 SweetTech

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Posted 07 July 2012 - 07:50 AM

Hi Walker51!

I have backedup files already to an external usb drive. Is this drive possibly infected now?

Yes, there is a possibility that the drive has become infected.

Do I check it when-now or after format? After reformatting do I stay here or start a new post if I need help?

You may want to check it after the format. You'll want to make sure you scan the drive with your anti-virus program to make sure none of the files are infected.

If you needed help after the reformat, I could help you in this thread if it's an area I'm familiar with, but if not, I may refer you to one of the other forums here at BleepingComputer.

Warmest Regards,
ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 walker51

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Posted 07 July 2012 - 09:48 AM

I think this may be a dumb question but here goes. I have a C drive new to the machine and a smaller D drive (original) that has just files. I am assuming I need to format both?? I would use original restore software C and just format command for D??? I have done formats before but only on computers with one drive. My tech knowledge is just enough to get me in trouble sometimes. Thanks, I will be off a while trying to do this.
Thanks
One more question, are you allowed to suggest a virus program? I am not going back with AVIRA was too hard to try and get support. I was thinking MS security essentials(?).

#6 SweetTech

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Posted 07 July 2012 - 12:46 PM

Hi!

I think this may be a dumb question but here goes. I have a C drive new to the machine and a smaller D drive (original) that has just files. I am assuming I need to format both?? I would use original restore software C and just format command for D??? I have done formats before but only on computers with one drive. My tech knowledge is just enough to get me in trouble sometimes. Thanks, I will be off a while trying to do this.

Yes, you will want to proceed with formatting both drives.


One more question, are you allowed to suggest a virus program? I am not going back with AVIRA was too hard to try and get support. I was thinking MS security essentials(?).

Yep, I am. If you're looking for a Free Anti-Virus program, I'd go with either Avast or Microsoft Security Essentials.

If you're looking for a paid anti-virus program, I'd go with ESET Anti-Virus program.

-ST.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#7 walker51

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Posted 07 July 2012 - 03:19 PM

Thanks!!! Off to formatting world!

#8 SweetTech

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Posted 08 July 2012 - 04:46 AM

Not a problem. :)

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#9 SweetTech

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Posted 18 July 2012 - 07:47 AM

Since it appears that the issues you were experiencing with your computer have been resolved with a reformat and re-install of the operating system, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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