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IE8 and Firefox will not load but works in Safe Mode w/Networking Internet is on


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#1 ohyuna

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Posted 06 July 2012 - 02:29 PM

I am helping my office assistant with a problem. She is running XP professional its some form of Dell desktop about four to five years old. She is able to use Outlook and receive and send emails but Internet Explorer8 will not load and neither will Firefox. She has run Avant, Windows Security, I believe Malwarebytes, and some german antivirus program. Nothing comes up. I have reset Internet Explorer and tried to update but cannot get it to load. We have loaded in Safe Mode with Networking and they work fine in that environment. Any help would be great. Thank you.

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#2 hamluis

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Posted 06 July 2012 - 02:45 PM

<<She is able to use Outlook and receive and send emails>>

If you refer to Outlook Express as the email client...bear in mind that it is part of Internet Explorer. If OE works properly, it doesn't make any sense that browsers would be denied Internet access.

The fact that you say it works in safe mode...would force me to disable all browser add-ons as a first step.

Louis

#3 narenxp

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Posted 06 July 2012 - 03:06 PM

Disable your security softwares and see if you can access internet in normal mode




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