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Possible virus?


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3 replies to this topic

#1 Jay226

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Posted 06 July 2012 - 08:50 AM

Hello,

I'm posting this topic on behalf of my mother as it's her laptop that has the problem. For the past few months shes been having problems with Kaspersky Internet Security 2012 not starting protection on start up intermittently and you cant even run the program manually when this happens, i looked at it my self and wasn't able to fix the problem so she took it to our local PC repair shop and all they did was uninstall it and re-install it but that still hasn't fixed the problem. I have strong reason to believe that a virus is causing this problem but trying to find it is proving quite difficult i have ran Malware bytes Super anti spyware ESET online scanner and TDSS killer and none of them have found anything,although ESET online scanner didn't finish scanning it got so far and the computer froze which gives me even more reason to think its a virus.So i thought I'd ask you guys for help :)

She's got a Dell Inspiron 1520 running Windows Vista with service pack 2 it's an 32bit operating system with 2gb's of RAM just so you have some info in the computer itself.

Hope someone can help and thanks in advance!

Jay

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#2 boopme

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Posted 06 July 2012 - 08:22 PM

Hello Jay, Best now to get a deeper look at your (her) system and see what is going on.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#3 Jay226

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Posted 07 July 2012 - 09:49 AM

Hi Boopme

Thanks for the reply I'll get the logs posted in a new topic asap!

#4 boopme

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Posted 07 July 2012 - 05:20 PM

Thanks Jay,

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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