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Unknown Trojan Infection


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18 replies to this topic

#1 jameson

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Posted 06 July 2012 - 07:23 AM

I have been told that this machine is infected with a Trojan of some short. My email has been hacked, and the computer keeps changing settings. This is a 64 bit machine running Windows 7.
Talked to a person that said the Trojan may be a network infection of some sort, possibly a Trojan with 21 in the name? Have attached the DDS files but not the gmer as this is a 64 bit computer.
This post is related to the one posted by rocshaman as this computer is on the same network.

Thank you

Attached Files



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#2 HelpBot

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Posted 11 July 2012 - 07:25 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#3 HelpBot

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Posted 16 July 2012 - 07:25 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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#4 Budapest

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Posted 17 July 2012 - 04:25 PM

This topic has been re-opened at the request of the person who originally posted.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 m0le

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Posted 17 July 2012 - 08:27 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#6 jameson

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Posted 21 July 2012 - 05:35 AM

Hello, yes I still need help, Thank you...

#7 jameson

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Posted 21 July 2012 - 05:53 AM

Do you need new versions of the DDS files?

Edited by jameson, 21 July 2012 - 05:56 AM.


#8 m0le

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Posted 21 July 2012 - 07:01 PM

Please start with the aswMBR scan

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#9 jameson

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Posted 24 July 2012 - 06:52 AM

Here is the requested log

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#10 m0le

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Posted 24 July 2012 - 05:10 PM

Please download and run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then SAS

Download Superantispyware
  • Load Superantispyware and click the check for updates button.
  • Once the update is finished click the scan your computer button.
  • Check Perform Complete Scan and then next.
  • Superantispyware will now scan your computer and when its finished it will list all the infections it has found.
  • Make sure that they all have a check next to them and press next.
  • Click finish and you will be taken back to the main interface.
  • Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
  • Copy and paste the log onto the forum.

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#11 jameson

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Posted 25 July 2012 - 06:20 AM

Malwarebytes log: I was prompted to reboot by the way.



Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.24.12

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Renee' :: RENEE-PC [administrator]

7/24/2012 10:36:16 PM
mbam-log-2012-07-24 (22-36-16).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 377033
Time elapsed: 1 hour(s), 52 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\shamrockspringSA (Adware.HotBar.SS) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 8
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA\bin (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA\bin\1.0.18.0 (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA\data (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA\bin (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA\bin\1.0.18.0 (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA\data (Adware.HotBar.SS) -> Quarantined and deleted successfully.

Files Detected: 5
C:\Users\Renee'\Downloads\VideoConverterSetup.exe (PUP.Adware.Installcore) -> No action taken.
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA\bin\1.0.18.0\copyright.txt (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\Local Settings\Application Data\ShamrockSpringSA\data\shamrockspringSA.dat (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA\bin\1.0.18.0\copyright.txt (Adware.HotBar.SS) -> Quarantined and deleted successfully.
C:\Users\Renee'\AppData\Local\ShamrockSpringSA\data\shamrockspringSA.dat (Adware.HotBar.SS) -> Quarantined and deleted successfully.

(end)

#12 jameson

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Posted 25 July 2012 - 12:01 PM

There were two log files:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/25/2012 at 08:11 AM

Application Version : 5.5.1012

Core Rules Database Version : 8954
Trace Rules Database Version: 6766

Scan type : Complete Scan
Total Scan Time : 01:50:04

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 608
Memory threats detected : 0
Registry items scanned : 66565
Registry threats detected : 0
File items scanned : 65412
File threats detected : 5

PUP.PC MightyMax
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic\last-scan
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic\trace.log
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic
C:\Users\Renee'\AppData\Roaming\PCMM2009\pcmm2009-configuration
C:\Users\Renee'\AppData\Roaming\PCMM2009



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/25/2012 at 03:10 AM

Application Version : 5.5.1012

Core Rules Database Version : 8953
Trace Rules Database Version: 6765

Scan type : Complete Scan
Total Scan Time : 01:10:09

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 599
Memory threats detected : 0
Registry items scanned : 66554
Registry threats detected : 3
File items scanned : 65403
File threats detected : 5

PUP.PC MightyMax
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic\last-scan
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic\trace.log
C:\Users\Renee'\AppData\Roaming\PCMM2009\diagnostic
C:\Users\Renee'\AppData\Roaming\PCMM2009\pcmm2009-configuration
C:\Users\Renee'\AppData\Roaming\PCMM2009

Adware.Zugo
(x86) HKLM\Software\Microsoft\Internet Explorer\Toolbar#{9D425283-D487-4337-BAB6-AB8354A81457}
(x86) HKCR\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}
(x86) HKU\S-1-5-21-580069515-3005359483-2266846245-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser#{9D425283-D487-4337-BAB6-AB8354A81457}

#13 m0le

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Posted 25 July 2012 - 05:41 PM

Quite a few remnants of adware but nothing too nasty.

Please run ESET's online scan to hopefully finish the clean up

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Copy and paste the resulting log in your next reply
If no log is generated that means nothing was found. Please let me know if this happens.

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
Posted Image
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#14 jameson

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Posted 26 July 2012 - 08:40 PM

Here's the log:

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=3ec385ce2a35af4eb1c7c64d684005e0
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-07-27 01:10:43
# local_time=2012-07-26 08:10:43 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 6439011 6439011 0 0
# compatibility_mode=1024 16777215 100 0 25929657 25929657 0 0
# compatibility_mode=5893 16776574 100 94 32932576 94888226 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=199907
# found=2
# cleaned=2
# scan_time=6687
C:\ProgramData\Spybot - Search & Destroy\Recovery\ZangoShoppingReport5.zip Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Renee'\Downloads\VideoConverterSetup.exe a variant of Win32/InstallCore.T application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

#15 m0le

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Posted 27 July 2012 - 05:56 PM

Not much left before ESET came along.

How's the machine running?
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