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Wireless devices lose connectivity


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#1 sjie98

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Posted 06 July 2012 - 05:46 AM

I am on an HP desktop now, wired to an Airlink 101 router. (Cable modem).

The router supports from 1 to 4 wireless devices at any given time (Ipad, Iphone, laptops).
The devices are constantly disassociating from the network.

MiniToolBox log:


MiniToolBox by Farbar Version: 25-06-2012
Ran by Phi (administrator) on 06-07-2012 at 03:18:12
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

NVIDIA nForce 10/100 Mbps Ethernet = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Home-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : socal.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1E-8C-5B-72-5D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::950f:5a7d:3139:daa7%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 05, 2012 1:58:57 PM
Lease Expires . . . . . . . . . . : Thursday, July 12, 2012 1:58:59 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201334412
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-88-6C-F4-00-1E-8C-5B-72-5D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : isatap.socal.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: ar690w
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4007:801::1007
74.125.224.197
74.125.224.198
74.125.224.199
74.125.224.200
74.125.224.201
74.125.224.206
74.125.224.192
74.125.224.193
74.125.224.194
74.125.224.195
74.125.224.196



Pinging google.com [74.125.224.166] with 32 bytes of data:

Reply from 74.125.224.166: bytes=32 time=10ms TTL=55

Reply from 74.125.224.166: bytes=32 time=12ms TTL=55



Ping statistics for 74.125.224.166:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 10ms, Maximum = 12ms, Average = 11ms

Server: ar690w
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=58ms TTL=51

Reply from 209.191.122.70: bytes=32 time=56ms TTL=51



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 56ms, Maximum = 58ms, Average = 57ms

Server: ar690w
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
8 ...00 1e 8c 5b 72 5d ...... NVIDIA nForce 10/100 Mbps Ethernet
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.socal.rr.com
9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 276
192.168.1.100 255.255.255.255 On-link 192.168.1.100 276
192.168.1.255 255.255.255.255 On-link 192.168.1.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
8 276 fe80::/64 On-link
8 276 fe80::950f:5a7d:3139:daa7/128
On-link
1 306 ff00::/8 On-link
8 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/05/2012 07:55:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.

Error: (07/05/2012 02:03:12 PM) (Source: Microsoft Office 11) (User: )
Description: Rejected Safe Mode action : Microsoft Office Outlook.

Error: (07/05/2012 02:01:45 PM) (Source: MsiInstaller) (User: Home-PC)Home-PC
Description: Product: Update Manager -- Error 1706.No valid source could be found for product Update Manager. The Windows Installer cannot continue.

Error: (07/05/2012 11:05:00 AM) (Source: Application Error) (User: )
Description: Faulting application WebKit2WebProcess.exe, version 7534.57.2.4, time stamp 0x4f97642d, faulting module WebKit.dll, version 7534.57.2.4, time stamp 0x4f976417, exception code 0xc0000005, fault offset 0x00051080,
process id 0x8ec, application start time 0xWebKit2WebProcess.exe0.

Error: (07/05/2012 11:04:17 AM) (Source: Application Error) (User: )
Description: Faulting application WebKit2WebProcess.exe, version 7534.57.2.4, time stamp 0x4f97642d, faulting module WebKit.dll, version 7534.57.2.4, time stamp 0x4f976417, exception code 0xc0000005, fault offset 0x00051080,
process id 0x16ec, application start time 0xWebKit2WebProcess.exe0.

Error: (07/05/2012 05:47:16 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.

Error: (07/04/2012 01:16:16 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
AddWin32ServiceFiles: Unable to back up image of service getPlusHelper since QueryServiceConfig API failed

System Error:
The system cannot find the file specified.

Error: (07/03/2012 10:31:52 PM) (Source: Windows Search Service) (User: )
Description: The entry <MAPI://{S-1-5-21-2299067627-4250970703-1701403491-1000}/Pxx@HOTMAIL.COM($6DA9CAE7)/X/INBOX/??????????????????????????????????????????????????????????????????????> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (07/03/2012 10:31:51 PM) (Source: Windows Search Service) (User: )
Description: The entry <MAPI://{S-1-5-21-2299067627-4250970703-1701403491-1000}/Pxx@HOTMAIL.COM($6DA9CAE7)/X/INBOX/??????????????????????????????????????????????????????????????????????> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (07/03/2012 10:31:51 PM) (Source: Windows Search Service) (User: )
Description: The entry <MAPI://{S-1-5-21-2299067627-4250970703-1701403491-1000}/Pxx@HOTMAIL.COM($6DA9CAE7)/X/INBOX/??????????????????????????????????????????????????????????????????????> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (07/05/2012 01:59:35 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/03/2012 11:57:50 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (07/03/2012 07:25:51 PM) (Source: Service Control Manager) (User: )
Description: Apple Mobile Device1600001Restart the service

Error: (07/03/2012 06:43:48 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (07/03/2012 09:23:28 AM) (Source: Service Control Manager) (User: )
Description: 30000ShellHWDetection

Error: (07/02/2012 09:20:18 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.104 for the Network Card with network address 001E8C5B725D has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (07/02/2012 09:18:45 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.100 for the Network Card with network address 001E8C5B725D has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (07/02/2012 09:05:06 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (07/02/2012 09:05:06 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (07/02/2012 09:04:50 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058


Microsoft Office Sessions:
=========================
Error: (01/25/2012 07:51:10 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9475 seconds with 1080 seconds of active time. This session ended with a crash.


========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 3069.77 MB
Available physical RAM: 909.18 MB
Total Pagefile: 6347.96 MB
Available Pagefile: 3608.29 MB
Total Virtual: 2047.88 MB
Available Virtual: 1937.18 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:288.49 GB) (Free:6.23 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.6 GB) (Free:1.3 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME-PC

Administrator ASPNET Guest
Phi


**** End of log ****

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#2 The_Outkast

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Posted 06 July 2012 - 03:31 PM

Is it only the wireless devices that are having the problem or does it happen to the wired devices as well?

#3 sjie98

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Posted 06 July 2012 - 11:13 PM

Wired devices also have problems, for example sometimes it says certain websites cannot be found (like google), and sometimes websites take forever to load.

#4 Sneakycyber

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Posted 06 July 2012 - 11:32 PM

Try connecting directly to the cable modem without he router and see if the issue stops. If it doesn't then your modem, and cable line Ned to be tested. If the issues stop then its narrowed down to the router (I need the exact model number of the router airlink 101 appears to be a brand). We can trouble shoot the router next. How long has this setup been in place? Is this new or something that worked for awhile and suddenly messed up?

Edited by Sneakycyber, 06 July 2012 - 11:33 PM.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#5 sjie98

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Posted 07 July 2012 - 07:08 PM

The router model is AR690W, wireless 300n gigabit router.
I have not been able to get online at all when i connect to the modem directly.

The modem and router are at least 2 years old. Different computers have comprised the network, and there have been a variety of problems. (not all network users practice safe computing.)




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