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Missing Functionality after BSOD


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14 replies to this topic

#1 RedSnow4

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Posted 04 July 2012 - 11:25 AM

This is actually the third thread I am making for the situation I am in since I was redirected twice.

The first thread is here: http://www.bleepingcomputer.com/forums/topic450914.html

2nd thread is: http://www.bleepingcomputer.com/forums/topic454978.html

Basically I got a BSOD and was told to revalidate. After I did that, some things didn't work anymore, a successful update being one of them. After going through the two threads, it seems to be some kind of compatibility issue, but Im not sure.

Reading through what I did in the two threads will give more information about the situation.

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#2 zigzag3143

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Posted 04 July 2012 - 05:37 PM

As far as I can tell you havent finished with the malware team. You were in the process of Running OTL and had some missing files. I didnt see any note from the malware team, so I suggest youf inish with them first,.

#3 RedSnow4

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Posted 05 July 2012 - 09:12 PM

I still cannot run OTL because of those 'Bad Image" pop ups. nasdaq already locked the old thread and told me that it wasn't a malware problem and that I should just come here.

#4 hamluis

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Posted 26 July 2012 - 04:21 PM

Forget about OTL and the malware topic...let's start fresh :).

What is wrong with your system...today, right now, as you see it? Concise, yet as detailed as possible so that someone might try to intepret what problems exist.

Please do each of the following, in addition to providing the narrative I requested above:

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#5 RedSnow4

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Posted 27 July 2012 - 12:27 PM

Nothing has really changed from my old posts. My laptop still does not complete the installation of updates. When I shut it off so it can install the updates, it goes to around 9/16 updates completed please don't unplug or power of the machine. But then it just shuts of itself. When I turn it back on, the updates are still waiting to be installed and if I try turning it off again, it has to go through all the same updates.

I'm still getting the bad image pop up when I try and run some programs like MBAM
Posted Image

It seems like there is something wrong with the .dll files and there are also some compatibility issues for some reason

When I ran Minitoolbox with those options checked, this popup comes up
Posted Image

The results still came up though:

MiniToolBox by Farbar Version: 09-06-2012
Ran by Kenny (administrator) on 27-07-2012 at 13:18:18
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:07:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:07:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:07:02 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC

Error: (07/27/2012 01:07:02 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU failed to post message to CCC


System errors:
=============
Error: (07/27/2012 09:54:59 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error:
%%1053

Error: (07/27/2012 09:54:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.

Error: (07/27/2012 09:54:42 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error:
%%1053

Error: (07/27/2012 09:54:42 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.

Error: (07/27/2012 09:54:27 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error:
%%1053

Error: (07/27/2012 09:54:27 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.

Error: (07/27/2012 09:54:14 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error:
%%1053

Error: (07/27/2012 09:54:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.

Error: (07/27/2012 09:54:03 AM) (Source: Service Control Manager) (User: )
Description: The Volume Shadow Copy service failed to start due to the following error:
%%1053

Error: (07/27/2012 09:54:03 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.


Microsoft Office Sessions:
=========================
Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:08:17 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:07:11 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:07:11 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:07:02 PM) (Source: ATIeRecord)(User: )
Description:

Error: (07/27/2012 01:07:02 PM) (Source: ATIeRecord)(User: )
Description:


=========================== Installed Programs ============================

7-Zip 9.20
Acer Backup Manager (Version: 3.0.0.90)
Acer Crystal Eye Webcam (Version: 1.0.1523)
Acer ePower Management (Version: 6.00.3006)
Acer eRecovery Management (Version: 5.00.3004)
Acer Games (Version: 1.0.2.5)
Acer Registration (Version: 1.03.3004)
Acer ScreenSaver (Version: 1.1.1206.2010)
Acer Updater (Version: 1.02.3005)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.5.1.17730)
Adobe Community Help (Version: 3.4.980)
Adobe Flash Player 10 ActiveX (Version: 10.2.153.1)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Premiere Pro CS5.5 (Version: 5.5)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Story (Version: 1.0.571)
Agatha Christie - 4:50 from Paddington (Version: 2.2.0.95)
Alien Swarm
AMD APP SDK Runtime (Version: 10.0.831.4)
AMD Catalyst Install Manager (Version: 3.0.855.0)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.36)
Torrent (Version: 3.1.3)
Audacity 2.0
Backup Manager V3 (Version: 3.0.0.90)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bluetooth Win7 Suite (64) (Version: 7.2.0.65)
Bonjour (Version: 3.0.0.10)
Build-a-lot 2 (Version: 2.2.0.95)
Canon MP250 series MP Drivers
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Localization All (Version: 2011.0331.249.3126)
Catalyst Control Center Profiles Mobile (Version: 2011.0331.249.3126)
ccc-core-static (Version: 2011.0331.249.3126)
ccc-utility64 (Version: 2011.0331.249.3126)
CCC Help Chinese Standard (Version: 2011.0331.0248.3126)
CCC Help Chinese Traditional (Version: 2011.0331.0248.3126)
CCC Help Czech (Version: 2011.0331.0248.3126)
CCC Help Danish (Version: 2011.0331.0248.3126)
CCC Help Dutch (Version: 2011.0331.0248.3126)
CCC Help English (Version: 2011.0331.0248.3126)
CCC Help Finnish (Version: 2011.0331.0248.3126)
CCC Help French (Version: 2011.0331.0248.3126)
CCC Help German (Version: 2011.0331.0248.3126)
CCC Help Greek (Version: 2011.0331.0248.3126)
CCC Help Hungarian (Version: 2011.0331.0248.3126)
CCC Help Italian (Version: 2011.0331.0248.3126)
CCC Help Japanese (Version: 2011.0331.0248.3126)
CCC Help Korean (Version: 2011.0331.0248.3126)
CCC Help Norwegian (Version: 2011.0331.0248.3126)
CCC Help Polish (Version: 2011.0331.0248.3126)
CCC Help Portuguese (Version: 2011.0331.0248.3126)
CCC Help Russian (Version: 2011.0331.0248.3126)
CCC Help Spanish (Version: 2011.0331.0248.3126)
CCC Help Swedish (Version: 2011.0331.0248.3126)
CCC Help Thai (Version: 2011.0331.0248.3126)
CCC Help Turkish (Version: 2011.0331.0248.3126)
CCleaner (Version: 3.08)
Chuzzle Deluxe (Version: 2.2.0.95)
clear.fi (Version: 1.0.1422.00)
clear.fi (Version: 9.0.7418)
clear.fi Client (Version: 1.00.3008)
Comic Life (Version: 1.3.6)
Comical 0.8
Contrle ActiveX Windows Live Mesh pour connexions distance (Version: 15.4.5722.2)
D3DX10 (Version: 15.4.2368.0902)
Daum ũ̹ ȭ (Version: )
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dolby Advanced Audio v2 (Version: 7.2.7000.4)
Dora's World Adventure (Version: 2.2.0.95)
Dragon Age: Origins (Version: 1.04)
ESET Online Scanner v3
FATE - The Traitor Soul (Version: 2.2.0.95)
Final Drive: Nitro (Version: 2.2.0.95)
FL Studio 10
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 20.0.1132.57)
Heroes of Newerth (Version: 1.0.16)
HiJackThis (Version: 1.0.0)
Identity Card (Version: 1.00.3006)
IL Download Manager
ImgBurn (Version: 2.5.7.0)
Intel® Display Audio Driver (Version: 6.14.00.3074)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Rapid Storage Technology (Version: 10.1.2.1004)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.1.23.0)
iSyncr (Version: 3.0.6)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.1.6.0)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
JDownloader 0.9 (Version: 0.9)
Jewel Quest Heritage (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo (Version: 1.6.1)
Last.fm 1.5.4.27091
Launch Manager (Version: 5.1.4)
Macrium Reflect Free Edition (Version: 5.0.4432)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Mass Effect (Version: 1.00)
McAfee Internet Security Suite (Version: 11.0.586)
McAfee Security Scan Plus (Version: 2.0.181.2)
MediaEspresso (Version: 1.0.1418_35759)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Morrowind
MotioninJoy DS3 driver version 0.6.0004 (Version: 0.6.0004)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MP3 Cutter 1.1.1
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Mystery P.I. - Stolen in San Francisco (Version: 2.2.0.95)
MyWinLocker (Version: 4.0.14.11)
MyWinLocker 4 (Version: 4.0.14.11)
MyWinLocker Suite (Version: 4.0.14.11)
Namco All-Stars: PAC-MAN (Version: 2.2.0.95)
newsXpresso (Version: 1.0.0.40)
Norton Online Backup (Version: 2.1.17869)
NTI Media Maker 9 (Version: 9.0.2.8942)
NVIDIA PhysX (Version: 9.09.0203)
Pando Media Booster (Version: 2.3.6.0)
PDF Settings CS5 (Version: 10.0)
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Portal
Portal 2
Portal 2 Authoring Tools - Beta
PowerISO (Version: 4.8)
PX Profile Update (Version: 1.00.1.)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.6329)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30123)
Shredder (Version: 2.0.8.7)
Skype Click to Call (Version: 5.9.9216)
Skype 5.8 (Version: 5.8.156)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
Star Wars Empire at War (Version: 1.0)
Star Wars Empire at War Forces of Corruption (Version: 1.0)
Star Wars Republic Commando (Version: 1.0)
Star Wars: Knights of the Old Republic ™
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.1.6.0)
System Requirements Lab CYRI (Version: 4.5.1.0)
TES Construction Set
Torchlight (Version: 2.2.0.95)
Tradewinds 2 (Version: 2.2.0.95)
Uninstall Tool (Version: 3.1.1)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
VLC media player 1.1.10 (Version: 1.1.10)
Welcome Center (Version: 1.02.3102)
WildTangent Games App (Acer Games) (Version: 4.0.5.14)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinPatrol (Version: 20.5.2011.0)
WinRAR 4.10 (64-bit) (Version: 4.10.0)
Wondershare Video Converter Platinum(Build 5.1.1.0)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 8043.86 MB
Available physical RAM: 3637.03 MB
Total Pagefile: 16085.91 MB
Available Pagefile: 11073.76 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.45 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:449.66 GB) (Free:11.67 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:465.76 GB) (Free:229.21 GB) NTFS

========================= Users: ========================================

**** End of log ****


And this is the speccy result
http://speccy.piriform.com/results/JieY0Yq1RkOZphymEapxL4H

#6 hamluis

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Posted 27 July 2012 - 04:46 PM

First...go to Device Manager...uninstall all ATI drivers. Then go to Add/Remove Programs...uninstall any entries related to ATI/CCC.

Reboot the system.

Download or load from the Driver's CD...new chipset drivers. Reboot. Run the chkdsk /r command.

All drivers should be available at system manufacturer's website.

The bad image errors...have been ruled out as malware...so I assume that they are just damaged files. To fix damaged system files, you need to run the sfc /scannow command.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Louis

#7 RedSnow4

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Posted 27 July 2012 - 07:38 PM

When I try to open the device manager from the control panel I get this error message.
Posted Image

When I do the sfcscan I get this message
Posted Image
It tells me to reboot and I do. It will then say that configuring files at 30% and then it will just reboot. I go back to do the scan again and there is no change. I've done this many times since I was told to do the same in the old threads. I was thinking I should just do it manually however I don't have a Windows 7 disk

#8 hamluis

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Posted 28 July 2012 - 03:19 PM

I suggest that...running the appropriate hard drive diagnostic may be in order.

Free Hard Drive Testing Tools - Hard Drive Diagnostics - http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm

If you have a Seagate/Samsung hard drive...you need to run the Seagate diagnostic. If you have a Western Digital drive, then you need the WD diagnostic...and so on.

Louis

#9 RedSnow4

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Posted 30 July 2012 - 07:52 PM

I did the test for both my hardrives and everything passed


Test Option: EXTENDED TEST
Model Number: WDC WD5000BPVT-22HXZT1
Unit Serial Number: WD-WXC1A3119902
Firmware Number: 01.01A01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 18:39:16, July 30, 2012

Test Option: QUICK TEST
Model Number: WDC WD5000BPVT-22HXZT1
Unit Serial Number: WD-WXC1A3119902
Firmware Number: 01.01A01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 18:43:59, July 30, 2012


Test Option: EXTENDED TEST
Model Number: WDC WD5000BPVT-22HXZT1
Unit Serial Number: WD-WXL1E11EXSN6
Firmware Number: 01.01A01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 20:50:45, July 30, 2012

#10 narenxp

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Posted 30 July 2012 - 10:00 PM

Explorer.exe error is due to a windows update.I'm not sure which update causes it.

Can you Launch malwarebytes in safemode?

Did you try creating a new user acct in safemode?

Edited by narenxp, 30 July 2012 - 10:01 PM.


#11 RedSnow4

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Posted 31 July 2012 - 12:14 PM

I tried opening MBAM in safemode but the same message pops up. I can make a new account but the same situation occurs

#12 narenxp

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Posted 31 July 2012 - 01:09 PM

Do you have a previous restore point?

#13 RedSnow4

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Posted 31 July 2012 - 01:28 PM

I don't think I have a previous restore point but even when I try to restore, I get this message

Posted Image

#14 narenxp

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Posted 31 July 2012 - 01:30 PM

Can you try a system restore via recovery console?

Press F8 on bootup,PRESS REPAIR YOUR COMPUTER option

You should find recovery options

Click on SYSTEM RESTORE

Now try to restore to previous point

#15 RedSnow4

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Posted 02 August 2012 - 02:16 PM

It says there is no previous restore point availible




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