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DIAL UP / ETHERNET PROBLEM


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16 replies to this topic

#1 BJay77

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Posted 04 July 2012 - 06:36 AM

Hi, Im new and could really do with some help with setting up a Dial Up Modem in a HP Pavilion 510a desktop running WInXp Pro.

I recently purchased this computer and was told before it arrived that it had a high speed ethernet connection. I see in Device Manager that it has a Network Adapter = Realtek RTL8139/810x Family Fast Ethernet NIC. I am not sure but presume that is to connect to broadband (or is it for networking between computers) as the plug socket is slightly larger than what I would use for dial up. Perhaps you could clarify this for me.


It also looks like the previous owner recently updated to WinXP as I had to install a number of drivers including the graphics and video drivers when it arrived.

After this I tried to connect my swann external modem which I was using with another HP Pavilion running WinXP Home, but for some reason I cant get this computer to recognise the driver which I put on the desktop. The wizard wont let me select it even if I save it in another place like c:\ but keeps asking for the Realtek driver.
When I use the Hardware Installation Wizard to install from a specific location (as it can't find anything itself) it will let me search for my own modem driver but the OK button is greyout out except for in a couple of places such as System32 but my driver is not showing there even though I also put it there. The only real option that the wizard is giving me is

C:\Programfiles\Realtek\REALTEK GbE&FE Ethernet PCI NIC Driver

or netrtlx.inf or $winnt$.nf files.


So... I then tried installing a working internal dial up modem from another Pavilion into the slot next to the Ethernet thingy inside the computer, but on restart received the message that there was a Resource Conflict, so I removed the Ethernet thingy and reinstalled the internal modem into the same slot that I took the Ethernet thingy out of and the computer restarted fine without any errors. But again the computer wont recognise the Conexant HSF 56K HSFi modem driver for the internal modem! Installion Failed!

There is a red X next to the two computers in the bottom right taskbar. When trying to connect I receive the message "modem removed - unavailable device".



Im doing what is logical to me but I am not an expert so perhaps you have some ideas as to what I should do now!

My thoughts were that perhaps the resource conflict could be resolved but I don't know how to do this. Ideally I would like to be able to have both the dial up modem and the broadband (ethernet?) both installed in the computer so that when I visit family I can use broadband, whereas at home I can only use dial up.

Note: In Device Manager there are currently exclamation marks next to (1) PCI Communications Controller (2) Multimedia Audio Controller and (3) an Unknown Device.

Thanks everyone.

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#2 caperjac

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Posted 04 July 2012 - 11:39 AM

Network Adapter = Realtek RTL8139/810x Family Fast Ethernet NIC. I am not sure but presume that is to connect to broadband (or is it for networking between computers)

above is used for both connections [eithor or ,one at a time to do both at once you would need 2 cards installed ]

im thinking you might want to install chipsetset drivers from the manufactors website for your computer model , just a thought, because the last owner didn't finish the reinstalling of all drivers

Edited by caperjac, 04 July 2012 - 11:46 AM.

My answers are my opinion only,usually


#3 hamluis

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Posted 04 July 2012 - 03:57 PM

If you only have a dialup connection...you will only need to install the modem drivers.

If you have a broadband (cable/DSL), then you will need to use the NIC connection.

Whether the computer has high-speed connection capability or not...matters not. It is the capability provided by your ISP that determines what your connection alternatives are.

If you only have a dialup connection possibility, the NIC installed is of no value...you want to install the modem drivers and connect the phone line to the modem connection slot on the system.

FWIW: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07060 .

Louis

#4 BJay77

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Posted 23 July 2012 - 12:06 AM

I have installed the modem drivers and they have successfully installed and are listed under New Programs. The modem is working as the lights are on and ready to go.

Have set up my ISP provider.

I click on the icon in Networks to connect to Dial Up Internet and Windows XP tells me that
"MODEM REMOVED - UNAVAILABLE DEVICE" (com1). The external Swann Silver Bullet V90 modem is plugged into the USB port.

This is the problem! Not sure where to go from here!

#5 Orange Blossom

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Posted 23 July 2012 - 01:03 AM

My computer has both Dialup modem and ethernet broadband card, both internal. For years, the latter was of no use to me, but I got it thinking ahead for the time when I would have broadband available.

My dialup modem is internal, not external. Given that you have phone line jacks on the computer, I'd say that what is missing is the internal dialup modem, and that would match the error code you are getting.

What you have lit up is an external dial-up modem which isn't the same thing.

You need to look up the motherboard on the computer and find out what internal dialup modem is compatible with it and where it should be plugged in.

I'm moving this topic to Internal Hardware for you where folks who specialize in that kind of thing will be more likely to find your topic.

Orange Blossom :cherry:
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#6 BJay77

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Posted 31 July 2012 - 01:05 AM

Thanks Orange Blossom, where do I look to find the type of motherboard I have? And I have used external modems for years with Win98, WinME and WinXP Home but now I have two desktops running WinXP Pro and both have exactly the same problem, even when I transfer the exact driver files from WinXP Home to the Pro computers and it says New Program Installed and modem light is on. It appears to be a problem that they cannot distinguish that I am trying to use the external modem instead of the internal modem (which has both been removed).

#7 kbit

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Posted 01 August 2012 - 12:57 AM

first you need drivers for computer

http://www.hp.com/cgi-bin/hpsupport/index.pl?r=ap choose country

you are missing sound drivers and other device drivers { most likely chipset drivers } . after installing these drivers then you can try modems. all that should be left in device manager AFTER you install the above drivers will be PCI Communications Controller { which is your modem } . you seem to have no drivers installed for these : (1) PCI Communications Controller (2) Multimedia Audio Controller and (3) an Unknown Device

i'll check back in a day or so

Edited by kbit, 01 August 2012 - 01:09 AM.


#8 Sneakycyber

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Posted 04 August 2012 - 11:53 AM

:welcome: To Bleeping Computer.

First lets determine which adapter we need to concentrate on. Are you attempting to connect through a dial up connection that requires a connection to a Phone line and the computer Dials a phone number to connect to your ISP. Or are you connecting to a Broadband connection that connects through an external modem such as DSL, or Cable. The dial up connection will use a RJ11 (smaller 4 pin plug) to plug into a phone jack. The Broadband will use a Rj45 (AKA Cat5) or USB cable to connect to a Broadband modem.

Next please download MiniToolBox
Checkmark following checkboxes:
  • Report IE Proxy Settings
  • Report Firefox Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size.
  • List Winsock Entries
  • List Devices (select the ALL option)
Click Go and post the result (Result.txt).

The result.txt should appear when the program completes and it should exit. You can then copy and past the contents of the log into your response on the Networking forums. If the log does not automatically appear it should be on your desktop or in the folder the file was downloaded to.

Note: If the computer you are working on Does not have an internet connection copy MinitoolBox to a USB drive and run it on the troubled computer. Save the log file to the USB drive and post it in your next reply

Edited by Sneakycyber, 04 August 2012 - 12:00 PM.

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#9 BJay77

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Posted 14 August 2012 - 03:10 AM

Thanks SC : )

I am trying to connect to the internet using an External Dial Up USB Modem via a Telephone Line to my ISP Provider, not broadband, DSL or Cable, although I believe this is how the computer was used previously.

Here are the results from MiniToolBox: And a Screenshot of Device Manager.



MiniToolBox by Farbar Version: 23-07-2012
Ran by New user (administrator) on 14-08-2012 at 16:10:26
Microsoft Windows XP Professional Service Pack 3, v.3300 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Media disconnected)
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/14/2012 04:06:53 PM) (Source: Userenv) (User: ASUS_EEE)ASUS_EEE
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (08/14/2012 04:06:40 PM) (Source: Userenv) (User: NT AUTHORITY)NT AUTHORITY
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (08/14/2012 04:02:49 PM) (Source: Userenv) (User: ASUS_EEE)ASUS_EEE
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (08/14/2012 04:02:36 PM) (Source: Userenv) (User: NT AUTHORITY)NT AUTHORITY
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/04/2012 07:03:34 PM) (Source: Userenv) (User: ASUS_EEE)ASUS_EEE
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/04/2012 07:03:22 PM) (Source: Userenv) (User: NT AUTHORITY)NT AUTHORITY
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/03/2012 05:57:06 PM) (Source: Userenv) (User: ASUS_EEE)ASUS_EEE
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/03/2012 05:56:54 PM) (Source: Userenv) (User: NT AUTHORITY)NT AUTHORITY
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/02/2012 06:03:34 PM) (Source: Userenv) (User: ASUS_EEE)ASUS_EEE
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.

Error: (07/02/2012 06:03:23 PM) (Source: Userenv) (User: NT AUTHORITY)NT AUTHORITY
Description: Windows cannot determine the associated site for this computer. (The RPC server is unavailable. ). Group Policy processing aborted.


System errors:
=============
Error: (08/14/2012 04:07:02 PM) (Source: 0) (User: )
Description: DATABASE OPEN FAILED

Error: (08/14/2012 04:07:02 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED

Error: (08/14/2012 04:02:59 PM) (Source: 0) (User: )
Description: DATABASE OPEN FAILED

Error: (08/14/2012 04:02:59 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED

Error: (07/04/2012 07:03:47 PM) (Source: 0) (User: )
Description: DATABASE OPEN FAILED

Error: (07/04/2012 07:03:47 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED

Error: (07/03/2012 05:57:17 PM) (Source: 0) (User: )
Description: DATABASE OPEN FAILED

Error: (07/03/2012 05:57:17 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED

Error: (07/02/2012 06:03:47 PM) (Source: 0) (User: )
Description: DATABASE OPEN FAILED

Error: (07/02/2012 06:03:47 PM) (Source: 0) (User: )
Description: DATABASE NOT LOADED


Microsoft Office Sessions:
=========================
Error: (08/14/2012 04:06:53 PM) (Source: Userenv)(User: ASUS_EEE)ASUS_EEE
Description: The RPC server is unavailable.

Error: (08/14/2012 04:06:40 PM) (Source: Userenv)(User: NT AUTHORITY)NT AUTHORITY
Description: The RPC server is unavailable.

Error: (08/14/2012 04:02:49 PM) (Source: Userenv)(User: ASUS_EEE)ASUS_EEE
Description: The RPC server is unavailable.

Error: (08/14/2012 04:02:36 PM) (Source: Userenv)(User: NT AUTHORITY)NT AUTHORITY
Description: The RPC server is unavailable.

Error: (07/04/2012 07:03:34 PM) (Source: Userenv)(User: ASUS_EEE)ASUS_EEE
Description: The RPC server is unavailable.

Error: (07/04/2012 07:03:22 PM) (Source: Userenv)(User: NT AUTHORITY)NT AUTHORITY
Description: The RPC server is unavailable.

Error: (07/03/2012 05:57:06 PM) (Source: Userenv)(User: ASUS_EEE)ASUS_EEE
Description: The RPC server is unavailable.

Error: (07/03/2012 05:56:54 PM) (Source: Userenv)(User: NT AUTHORITY)NT AUTHORITY
Description: The RPC server is unavailable.

Error: (07/02/2012 06:03:34 PM) (Source: Userenv)(User: ASUS_EEE)ASUS_EEE
Description: The RPC server is unavailable.

Error: (07/02/2012 06:03:23 PM) (Source: Userenv)(User: NT AUTHORITY)NT AUTHORITY
Description: The RPC server is unavailable.


========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: Intel® Celeron™ CPU 1300MHz
Description: Intel PentiumIII Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Intel
Service: P3

Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Intel® 82810e DC-133 System and Graphics Controller
Description: Intel® 82810e DC-133 System and Graphics Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Intel® 82810E Graphics Controller
Description: Intel® 82810E Graphics Controller
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel Corporation
Service: i81x

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Intel® 82801AA PCI Bridge
Description: Intel® 82801AA PCI Bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: pci

Name: Realtek RTL8139/810x Family Fast Ethernet NIC
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTL8023xp

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Intel® 82801AA LPC Interface Controller
Description: Intel® 82801AA LPC Interface Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System speaker
Description: System speaker
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Description: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: i8042prt

Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: i8042prt

Name: Generic Bus
Description: Generic Bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Communications Port (COM1)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: Communications Port (COM2)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: ECP Printer Port (LPT1)
Description: ECP Printer Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Parport

Name: Printer Port Logical Interface
Description: Printer Port Logical Interface
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name:
Description:
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Standard Game Port
Description: Standard Game Port
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: gameenum

Name: MPU-401 Compatible MIDI Device
Description: MPU-401 Compatible MIDI Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ms_mpu401

Name: Intel® 82801AA Bus Master IDE Controller
Description: Intel® 82801AA Bus Master IDE Controller
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service: intelide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: SAMSUNG SV4002H
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: ASUS CRW-5224A
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: Intel® 82801AA USB Universal Host Controller
Description: Intel® 82801AA USB Universal Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Intel
Service: usbuhci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: USB Mass Storage Device
Description: USB Mass Storage Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Compatible USB storage device
Service: USBSTOR

Name: USB DISK 2.0 USB Device
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: Intel® 82801AA SMBus Controller
Description: Intel® 82801AA SMBus Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Intel
Service:

Name: Multimedia Audio Controller
Description: Multimedia Audio Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Logical Disk Manager
Description: Logical Disk Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: dmio

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: AFD
Description: AFD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 381.98 MB
Available physical RAM: 255.67 MB
Total Pagefile: 920.82 MB
Available Pagefile: 841.29 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:18.91 GB) (Free:17.77 GB) NTFS
3 Drive e: (USB DISK) (Removable) (Total:3.72 GB) (Free:3.55 GB) FAT32

========================= Users: ========================================

**** End of log ****

Attached Files



#10 caperjac

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Posted 14 August 2012 - 05:40 AM

this software i have used over the years to identify unknown device in device manager .ignore the driver backup suggestion with MYDriver suggestion the site in the link just use the program
http://www.zhangduo.com/udi.html

Edited by caperjac, 14 August 2012 - 05:42 AM.

My answers are my opinion only,usually


#11 BJay77

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Posted 15 August 2012 - 11:49 PM

Thanks Caperjack.

Does anything stand out that will help in the mini toolbox results SneakyCyber ???

#12 Sneakycyber

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Posted 16 August 2012 - 06:00 AM

Yes there are a few.problems you need to install the motherboard chipset drivers first before anything else. However I apologise at the moment I am having difficulty locating them. The hp pavillion 510c has the Intel 810 chipset and there are no chipset drivers.listed on Intel or hp. I will look more later when I'm on a computer and I have had some MtDew.
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#13 BJay77

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Posted 06 October 2012 - 09:49 PM

Would this be it???

http://www.ookz.com.pl/rtl-8101e/


or


http://pcdrivers.it/related/aggiornamenti+driver+intel+82801+bridge+244e

(last link at bottom of page or 4th up from the bottom of page?)


or


Here is a detailed system description that may help...


Computer Profile Summary
Computer Name: asus_eee (in WORKGROUP)
Profile Date: Wednesday, 07 October 2012 10:13:06 p.m.
Advisor Version: 8.2g
Windows Logon: New user
 
Operating System
Windows XP Professional Service Pack 3, v.3300 (build 2600)
Install Language: English (United States)
System Locale: Slovenian
Installed: 22/03/2012 10:14:22 p.m.

System Model
HP Pavilion 04 P6373A-ABG 510a 20200TG101LOMIT
System Serial Number: (let me know if needed)
Enclosure Type: Other

Processor
1.30 gigahertz Intel Celeron
32 kilobyte primary memory cache
256 kilobyte secondary memory cache
Not hyper-threaded

Main Circuit Board
Board: Trigem Computer, Inc. Lomita
Bus Clock: 100 megahertz
BIOS: Phoenix 3.06 12/15/2001

Drives
ASUS CRW-5224A [Optical drive]
SAMSUNG SV4002H [Hard drive] (40.06 GB) -- drive 0, rev QP100-07,

SMART Failure

USB DISK 2.0 USB Device (4.00 GB) -- drive 1

Network Drives
None discovered

Controllers
Intel® 82801AA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Bus Adapters
Intel® 82801AA USB Universal Host Controller

Display
Intel® 82810E Graphics Controller [Display adapter]
Acer AL1716 [Monitor] (17.1"vis, s/n 1921, March 2006)

Multimedia
MPU-401 Compatible MIDI Device
Standard Game Port

Communications
Realtek RTL8139/810x Family Fast Ethernet NICStatus: Cable unpluggedPhysical Address: 00:40:2B:1F:C6:39

Other Devices
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
Generic USB Hub
USB Mass Storage Device
USB Root Hub[/b]


or the following sites are for TriGem drivers -

http://www.driverupdate.net/library/driver_list.php?type=chipset&vendor_id=998&vendor_name=ENE+Technology+Inc&device_id=50198&device_name=ENE+CB-712%2F714%2F810+Cardbus+Controller


http://list.driverguide.com/list/company1075/index.html

http://www.computing.net/answers/drivers/hp-trigem-cognac-motherboard/3612.html... which directs you to: http://members.driverguide.com/driver/detail.php?driverid=57184

Im not sure if Im on the right track, but just trying to help...

Thanks Jay

#14 Sneakycyber

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Posted 06 October 2012 - 10:08 PM

yes youhave he info just not the best place to download them I will post the links in a minute.
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#15 Sneakycyber

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Posted 06 October 2012 - 10:17 PM

Chipset driver

Edited by Sneakycyber, 06 October 2012 - 10:17 PM.

Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +




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