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BSOD iastor.sys & acrobat reader


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#1 fd2110

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Posted 03 July 2012 - 11:45 PM

Hello,
I followed the earlier post (link below) that seemed to be very similar to my computer's issue:
http://www.bleepingcomputer.com/forums/topic454206.html
Thus I ran TDSSkiller, ComboFix and SystemLook; I have attached the log files. The issue is still present...

My additional diagnostic is as follows: the BSOD shows up every time I try to update, remove or fix Adobe Acrobat Reader v.9.5.0. I have been trying to update this software for a couple of months with out any luck. In any case I can open PDF files with Chrome, but I rather use the Adobe freeware which is now running version 10.

I was getting ready, mentally and logistically, to run the restore CD that came with my PC (about 7 years old). However I would not want to spend the time to load all the OS/software updates, patches, etc. Therefore your help will be greatly appreciated.
Thank you!!

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#2 fd2110

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Posted 07 July 2012 - 09:19 PM

Hello again!
I gave it another try but this time I disabled the anti-virus software, which is called avast! It was pure luck, since I had just updated this AV software and somehow it got disabled until later, when I ran the update file. Thus when I tried to update to Acrobat Reader v.10 the installation went through without the famous BSOD (which would show up at about 97% on the install process window).
I also updated Flash Player and Shockwave Player without issues...
Thanks for the forum, I will keep it in mind for future reference!

#3 jntkwx

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Posted 08 July 2012 - 02:52 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Regards,
Jason

 

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