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Error code 1392 when doing factory restore

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#1 maddarlo


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Posted 03 July 2012 - 02:03 PM

Hi folks, I hope you can help. I have a Packard Bell Ixtreme M5722 desktop PC and have never had much trouble with it over the past couple of years.

More recently, it's become a tad unstable, crashing a fair bit. Then my ActiveX stopped working in Explorer and then all the keyboard shortcuts in InDesign, which I use for work, stopped working. So I decided to do a factory restore.

I backed up all my data and then used the three CDs that came with my PC to do the restore. I got on to the third disk and then the process stops and I get the following message:

Restore failed - Error Code=1392(The file or directory is corrupted and unreadable).

I then get a black screen with white writing:

File: \Windows\system32\winload.exe
Status: 0xc000000f
Info: The selected entry could not be loaded because the application is missing or corrupt.

I've Googled this problem and it seems to be quite common with systems using Acer hard drives, which mine is.

Is there any way I can rescue my computer, or will I need to shell out on a new hard drive?

If the latter, how much should I expect to pay in the UK (1TB drive) and can anyone recommend a make/model to go for? Perhaps you could recommend an upgrade?

I hope I can rescue this hard drive though. Any help would be gratefully received as I need to get my PC repaired asap for work. Thank you, Andy

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#2 noknojon


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Posted 03 July 2012 - 11:01 PM

Hi -
Here is another system (I think like yours) Packard Bell Ixtreme M5722 with an answer from M/soft Forum -

Hi i have a Packard Bell Ixtreme M5722 thats running windows 7 64 bit home premium I was advised by packard bell to do a factory restore which failed half way through with error code 1392 file system currupt.

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