My nephews laptop is not able to boot up and he needs to recover files if possible before he reinstalls the os if it comes to that.
Below is a description of his situation in his own words:
My computer has recently been unable to boot; it froze up, so I went into safe mode and ran some scans. It froze there, and then when I tried to boot again it froze while booting, so I went into system repair. In system repair, nothing happens. It doesn't freeze, I can still move the cursor, it just stays on an empty screen and nothing pops up. I ran diagnostics without booting and it's said that the error is in the hard drive. I get error code 305 and it says that the hard disk is full. I have a Compaq Presario CQ63-238DX Notebook, it's running Windows 7, and it's a home premium.
Essentially, I have two questions;
1. Do I need to replace my hard drive or is there a way to fix it? I have recovery disks.
2. What's the easiest way to save the documents, videos, etc. on my hard drive, if it's possible? I'm working on some projects and desperately need to keep the edits and scripts I have.
If it helps at all, prior to freezing up, I was trying to open Chrome. I always use Chrome as my browser and it always worked, but the last few times I tried to open it the computer froze, and then the whole startup issues happened.
I'm posting this on my uncle's account.
We will be working on this with you from my pc so my work schedule will cause some delays at times. Also, when booting in safe mode it stops at the following:
Edited by 4on4off, 03 July 2012 - 12:54 PM.