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Computer Freezes all the time, more often when watching videos.


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4 replies to this topic

#1 moselyt

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Posted 03 July 2012 - 08:41 AM

Ever since I got this computer (Dell XPS) about 3 years ago it has had problems with freezing but recently it has become much more frequent. It mainly happens when watching a movie or long video but has started happening any time, even when the computer is in sleep mode. Any help would be greatly appreciated.

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#2 hamluis

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Posted 03 July 2012 - 05:20 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 moselyt

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Posted 04 July 2012 - 10:18 AM

Here is the results from MiniToolBox:

MiniToolBox by Farbar Version: 25-06-2012
Ran by Tyler (administrator) on 03-07-2012 at 16:26:54
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/03/2012 03:29:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9313

Error: (07/03/2012 03:29:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9313

Error: (07/03/2012 03:29:39 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/03/2012 03:29:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8314

Error: (07/03/2012 03:29:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8314

Error: (07/03/2012 03:29:38 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/03/2012 03:29:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7316

Error: (07/03/2012 03:29:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7316

Error: (07/03/2012 03:29:37 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/03/2012 03:29:36 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6318


System errors:
=============
Error: (07/03/2012 01:04:17 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.129.902.0).

Error: (07/03/2012 01:03:56 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%126

Error: (07/03/2012 09:02:11 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

Error: (07/03/2012 07:27:10 AM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%126

Error: (07/03/2012 07:27:03 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:31:25 AM on ?7/?3/?2012 was unexpected.

Error: (07/02/2012 06:53:59 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Windows Defender - KB915597 (Definition 1.129.688.0).

Error: (07/02/2012 06:53:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%126

Error: (07/01/2012 07:23:09 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.

Error: (07/01/2012 05:31:06 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated with the following error:
%%126

Error: (07/01/2012 05:30:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:29:21 PM on ?7/?1/?2012 was unexpected.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.3.300.262)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Aimersoft DRM Media Converter(Build 1.4.8.1)
Aimersoft DVD Ripper(Build 2.7.2.0)
Any Video Converter 3.3.3
APB Reloaded (Version: 1.3.3.560517)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.800.0)
ATI Problem Report Wizard (Version: 3.0.800.0)
Audacity 1.3.12 (Unicode)
AVS Cover Editor 2.0.1.3
AVS Disc Creator 5
AVS Update Manager 1.0
AVS Video Converter 8
AVS4YOU Software Navigator 1.4
Bome's Mouse Keyboard 2.00
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.19)
CrystalMaker for Windows 2.3.2 (Version: 2.3.2)
Dell Driver Download Manager (Version: 2.0.0.0)
Dell Resource CD (Version: 1.00.0000)
devkitProUpdater 1.5.0 (Version: 1.5.0)
DivX Setup (Version: 1.0.0.450)
DJ Mixer Professional for Win DEMO 2.0.1 (Version: 2.0.1)
DrmRemoval 4.3.7 (Version: 4.3.7)
Dropbox (Version: 1.4.7)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD Shrink 3.2
DWGeditor (Version: 18.00.5035)
EA Download Manager (Version: 6.0.4.10)
EA Download Manager UI (Version: 6.0.4)
EA Download Manager UI (Version: 6.0.4.10)
EES - Engineering Equation Solver - Academic
ESET Online Scanner v3
GameFly (Version: 1.0.1824)
GamersFirst LIVE!
GoldWave v5.57
Google Chrome (Version: 20.0.1132.47)
Google Drive (Version: 1.2.3123.250)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.111)
HiJackThis (Version: 1.0.0)
HijackThis 2.0.2 (Version: 2.0.2)
HydraVision (Version: 4.2.184.0)
iSkysoft DRM Removal(Build 1.0.6.0)
iTunes (Version: 10.5.0.142)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 4 (Version: 7.0.40)
Live Midi Keyboard 1.0.3
MagicDisc 2.7.106
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft IntelliType Pro 8.2 (Version: 8.20.469.0)
Microsoft Office 2003 Web Components (Version: 12.0.6213.1000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0204.1)
Microsoft Security Essentials Prerelease (Version: 4.1.204.1)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2005 Remote Debugger Light (x64) - ENU (Version: 8.0.52572)
Microsoft Visual Studio 2005 Tools for Applications - ENU
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
Mixxx 1.7.2 (Version: 1.7.2)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mz Vista Force v2.2 (Version: 2.2)
Nero PhotoShow Express (Version: 3.0)
Nero Suite
NVIDIA 3D Vision Driver 263.06 (Version: 263.06)
NVIDIA Control Panel 263.06 (Version: 263.06)
NVIDIA Drivers (Version: 1.4)
NVIDIA Graphics Driver 263.06 (Version: 263.06)
NVIDIA Install Application (Version: 2.0.100.5)
NVIDIA PhysX (Version: 9.10.0129)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6306)
Pando Media Booster (Version: 2.3.5.6)
PhotoView 360 (Version: 18.00.5035)
PunkBuster Services (Version: 0.991)
Python 3.1.3 (64-bit) (Version: 3.1.3150)
QuickTime (Version: 7.69.80.9)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
Realtek High Definition Audio Driver (Version: 6.0.1.5894)
RealUpgrade 1.1 (Version: 1.1.0)
Reason 4.0 (Version: 4.0)
Revo Uninstaller 1.94 (Version: 1.94)
Sid Meier's Civilization V
Sid Meiers Pirates (Version: 1.0.2)
SimCity 4 Deluxe
SimCity™ Societies (Version: 1.0.0.0)
SimCity™ Societies Destinations (Version: 1.0.0.1)
SkyGazer 4 (Version: 4.0.5)
SolidWorks 2010 x64 Edition SP0 (Version: 18.0.0.5035)
SolidWorks 2010 x64 Edition SP0 (Version: 18.100.5035)
SolidWorks eDrawings 2010 (Version: 10.0.727)
SolidWorks Explorer 2010 SP0 x64 Edition (Version: 18.00.5035)
SPORE™ (Version: 1.05.0001)
Steam (Version: 1.0.0.0)
UltraMixer 2.4.0 (Version: 2.4.0)
Unity (Version: )
Unity Web Player (Version: )
Unreal Development Kit: 2011-05
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
WavePad Sound Editor
Windows Mobile Device Updater Component (Version: 04.07.1404.00)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR archiver
Xvid 1.2.1 final uninstall (Version: 1.2)
Zune (Version: 04.07.1404.00)
Zune Language Pack (DEU) (Version: 04.07.1404.00)
Zune Language Pack (ESP) (Version: 04.07.1404.00)
Zune Language Pack (FRA) (Version: 04.07.1404.00)
Zune Language Pack (ITA) (Version: 04.07.1404.00)
Zune Language Pack (NLD) (Version: 04.07.1404.00)
Zune Language Pack (PTB) (Version: 04.07.1404.00)
Zune Language Pack (PTG) (Version: 04.07.1404.00)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 8189.47 MB
Available physical RAM: 6370.4 MB
Total Pagefile: 16377.14 MB
Available Pagefile: 13290.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.57 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:916.46 GB) (Free:596.46 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:5.97 GB) NTFS
6 Drive h: (SolidWorks1) (CDROM) (Total:5.15 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\TYLER-PC

Administrator ASPNET Guest
Tyler


**** End of log ****


I downloaded speccy with no problems but when I run it it never stops searching my computer (the little wheel in the bottom left corner just keeps spinning). I let it run for about 15 hours and it still seems to be searching. In the file tab only Load Snapshot and Exit can be clicked on. The specs for my computer are shown in the program however. Is there a way to stop speccy and post what has been found?

#4 hamluis

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Posted 04 July 2012 - 11:34 AM

OK, thnaks :).

Try running the chkdsk /r command, please. Start/Run...type chkdsk /r and hit Enter. Type T in new screen and hit Enter. Reboot.

The command will execute...upon completion, the system will boot into Windows.

FWIW: COMPUTER FREEZES - http://www.jrwhipple.com/computer_hangs.html

We start with a check of the file system.

Louis

#5 moselyt

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Posted 04 July 2012 - 12:36 PM

When I try to run chkdsk /r a command prompt window opens and immediately closes before I can do anything.




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