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BSOD reboots


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1 reply to this topic

#1 dan_l1

dan_l1

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Posted 02 July 2012 - 08:49 PM

Hi-
I've been having multiple BSOD problems over the past few weeks. Most of them have happened when I've been away from the computer, so I come back to find it's rebooted. This is a 2 month old system.

Here are the logs from BlueScreenView. There seem to be multiple issues involved. Can anyone help fix the problem(s)?

==================================================
Dump File : 070212-12292-01.dmp
Crash Time : 7/2/2012 9:01:39 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`033af6d6
Parameter 3 : fffff880`0ae67678
Parameter 4 : fffff880`0ae66ed0
Caused By Driver : EX64.SYS
Caused By Address : EX64.SYS+6ac1b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1a96d6
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070212-12292-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,400
==================================================

==================================================
Dump File : 070212-11341-01.dmp
Crash Time : 7/2/2012 5:51:55 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`071154f0
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+a4990
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\070212-11341-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,400
==================================================

==================================================
Dump File : 063012-12043-01.dmp
Crash Time : 6/30/2012 7:31:45 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0359a9ae
Parameter 3 : fffff880`0e95a010
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063012-12043-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,392
==================================================

==================================================
Dump File : 063012-11856-01.dmp
Crash Time : 6/30/2012 6:55:33 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`071154f0
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063012-11856-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,400
==================================================

==================================================
Dump File : 062812-12183-01.dmp
Crash Time : 6/28/2012 1:38:05 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`032cb30c
Parameter 3 : fffff880`0e861e50
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062812-12183-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,392
==================================================

==================================================
Dump File : 062712-12058-01.dmp
Crash Time : 6/27/2012 12:03:06 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005100
Parameter 2 : fffff6fc`500a4088
Parameter 3 : 00000000`0000009e
Parameter 4 : 00000000`00001500
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062712-12058-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,400
==================================================

==================================================
Dump File : 062312-11700-01.dmp
Crash Time : 6/23/2012 9:09:50 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff8a0`1d053b60
Parameter 3 : ffffffff`ffffffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062312-11700-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,384
==================================================

==================================================
Dump File : 062312-12199-01.dmp
Crash Time : 6/23/2012 12:33:45 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0d648226
Parameter 3 : fffff880`0abeb668
Parameter 4 : fffff880`0abeaec0
Caused By Driver : EX64.SYS
Caused By Address : EX64.SYS+86f18
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : EX64.SYS+48226
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062312-12199-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,368
==================================================

==================================================
Dump File : 062312-11637-01.dmp
Crash Time : 6/23/2012 12:15:57 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000021
Parameter 2 : fffff8a0`44df8000
Parameter 3 : 00000000`00001100
Parameter 4 : 00000000`0000e600
Caused By Driver : EX64.SYS
Caused By Address : EX64.SYS+61d15
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062312-11637-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,392
==================================================

==================================================
Dump File : 062212-11559-02.dmp
Crash Time : 6/22/2012 8:01:17 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000021
Parameter 2 : fffff8a0`39afb000
Parameter 3 : 00000000`00002270
Parameter 4 : 00000000`00007970
Caused By Driver : SRTSP64.SYS
Caused By Address : SRTSP64.SYS+2b110
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062212-11559-02.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,376
==================================================

==================================================
Dump File : 062212-11559-01.dmp
Crash Time : 6/22/2012 4:01:53 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00000411
Parameter 2 : fffff680`000a8000
Parameter 3 : 00000000`00001b00
Parameter 4 : fffff6ff`ffffe859
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062212-11559-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,112
==================================================

==================================================
Dump File : 062212-11746-01.dmp
Crash Time : 6/22/2012 2:04:31 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005100
Parameter 2 : fffff6fc`50117008
Parameter 3 : 00000000`0000001b
Parameter 4 : 00000000`00009500
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062212-11746-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,392
==================================================

==================================================
Dump File : 062112-11731-01.dmp
Crash Time : 6/21/2012 7:04:21 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`07115520
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-11731-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,328
==================================================

==================================================
Dump File : 062112-11419-01.dmp
Crash Time : 6/21/2012 1:10:17 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`07115550
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062112-11419-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 298,392
==================================================

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#2 AustrAlien

AustrAlien

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Posted 02 July 2012 - 09:13 PM

I suspect Norton/Symantec security software to be the cause of the problem:

Caused By Driver : EX64.SYS ... Norton Anti-Virus
Caused By Driver : SRTSP64.SYS ... Symantec Real Time Storage Protection


Un-install the Norton/Symantec product and then download/run the Nortons Removal Tool. Restart the system afterward.

If you wish/need an alternative antivirus for the time being or for the long term, try one of the following free applications:
  • MSE (Microsoft Security Essentials)
  • Avira
  • avast!
  • AVG Free
    (Choose to download either the 32-bit or 64-bit application, depending on whether Windows on your system is 32-bit or 64-bit.)
Ensure that the Windows firewall is enabled.

=======================================================
If you still have problems after doing that ... Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

Edited by AustrAlien, 02 July 2012 - 09:16 PM.

AustrAlien
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