Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unknown malware hid my files in Start Menu


  • This topic is locked This topic is locked
7 replies to this topic

#1 lisapwilliams

lisapwilliams

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:02 PM

Posted 02 July 2012 - 05:43 PM

Someone already helped me get rid of the malware, but told me to post this in a new topic.

I got infected with a fake system scan, and it hid all my desktop files and start>program files. Unhide made the files visible on the desktop and in File Explorer, but the ones in Start Menu are still hiding. It just says (empty) under the file folders.

I tried the "How to restore Start menu and files hidden/deleted by a virus" (http://www.smartestcomputing.us.com/topic/46010-how-to-restore-start-menu-and-files-hiddendeleted-by-a-virus/) but it did not fix the problem.

Any help is greatly appreciated. Thank you.

Logs are attached. I was able to run GMER partially on my 64-bit Windows 7 Home Pro but the log is blank.

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,762 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:02 PM

Posted 07 July 2012 - 05:45 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459113 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 nasdaq

nasdaq

  • Malware Response Team
  • 40,521 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:02 PM

Posted 08 July 2012 - 01:29 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

From this page.
http://www.smartestcomputing.us.com/topic/46010-how-to-restore-start-menu-and-files-hiddendeleted-by-a-virus/

Did your download and executed the fix for your operating System?

Download this .exe file to your desktop and run it.
Windows 7 32-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-32-sm-reset.exe

Download this .exe file to your desktop and run it.
Windows 7 64-bit US English
http://download.bleepingcomputer.com/grinler/fakehdd/win7-x64-sm-reset.exe
===

If that fix did not work then you have to do it manualy.

Empty START program files

Right click on each of the folders and selected Open, to open the start menu folder in Explorer. Then browse to C:\Program Files\<program name> (or whatever location the program is installed in), locate the main program's .exe file (it will usually have a name very similar to the program name and the same icon), copy and paste it into the start menu folder you have open. Then close the folders and look in your start menu again, the shortcut should be there and functioning!

So for example, the start menu folder SpeedCrunch show up as (Empty). Right clicked on the folder and selected Open, then opened C:\Program Files\SpeedCrunch and located the .exe file named "speedcrunch". Copy and paste that file into the start menu folder".

Hope this helps.

#4 lisapwilliams

lisapwilliams
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:02 PM

Posted 12 July 2012 - 12:39 AM

When I right click on the folders via Start button and select Open, it says "this folder is empty" when File Explorer opens. What am I doing wrong?

Thank you.

I already tried the other methods, and they didn't work. :(

#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,521 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:02 PM

Posted 12 July 2012 - 08:34 AM

My instructions may not be adequate for Windows 7.

Try some of the suggestions on this page.

http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-can-i-add-shortcuts-to-the-windows-7-start/1aa5c179-79f2-4ab7-98d0-34ef49c7ddd1

Just start with one program that you normally use.

Keep me posted.

#6 nasdaq

nasdaq

  • Malware Response Team
  • 40,521 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:02 PM

Posted 18 July 2012 - 01:11 PM

Are you still with me?

#7 lisapwilliams

lisapwilliams
  • Topic Starter

  • Members
  • 31 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:04:02 PM

Posted 19 July 2012 - 10:02 PM

Yes, was out of town. Thanks!

I have been pinning to start menu and that is a good workaround. The other methods haven't worked yet. Thanks so much!!!!

#8 nasdaq

nasdaq

  • Malware Response Team
  • 40,521 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:02 PM

Posted 20 July 2012 - 08:09 AM

What are the remaining issues?




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users