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windows wont boot


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22 replies to this topic

#1 aidennoire

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Posted 02 July 2012 - 12:58 PM

i restored my computer to the factory settings ( using the dell data safe backup, and factory image ) now window will not load, it flashes a blues screen and restarts. i used f8 and stopped restart on system fail and get a code of STOP: 0x0000007B (0xfffff880009A98E8, 0xFFFFFFFFC000000D) any attempt to use system restore results in same actions, and startup repair says it cannot fix it automaticly. is a dell inspiron 1545

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#2 hamluis

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Posted 02 July 2012 - 03:12 PM

Why...did you attempt to restore to factory settings?

Basic reference, http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_347576&isLegacy=true .

Louis

#3 aidennoire

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Posted 02 July 2012 - 07:06 PM

was giving comp to son as i got new one so was just getting it to new as i could, have used factory image on others with no issues, first time i did on this one

#4 aidennoire

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Posted 02 July 2012 - 07:08 PM

i have gone threw dell support and they say is windows issue and vice versa, is why i came here...lol but both are willing to seel me tech support for 80 an hour

#5 hamluis

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Posted 02 July 2012 - 07:24 PM

Well...a disk image is supposed to be useable only on one system.

The drivers, settings, and installed programs...vary from system to system.

So...the fact that you are trying to use a disk image that was created for a different system...would seem to be an obvious problem, IMO.

Louis

#6 aidennoire

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Posted 02 July 2012 - 09:20 PM

i misexplaianind, is the image for that computer, meant that ive used the process before not the image. as in have set other computers back to factory settings without an issue, is first time ive had a problem

#7 AustrAlien

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Posted 02 July 2012 - 09:41 PM

STOP: 0x0000007B

Let's have a look at the MBR (MasterBootRecord)

Please try the following: You will need a USB drive/flashdrive and a new blank writable CD.

:step1: Please do the following on a working computer:
  • Download GETxPUD.exe to the Desktop.
  • Run GETxPUD.exe
    A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on get&burn.bat
  • The program will download xpud_0.9.2.iso, and when finished will open BurnCDCC ready to burn the image.
    Please be patient: This could take awhile - download file size 63MB.
  • Click on Start and follow the prompts to burn the image to a CD.
You will use this CD to boot the ailing computer from.


:step2: Boot the ailing computer with the xPUD CD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the optical/CD/DVD drive.)
    A Welcome to xPUD screen will appear.
  • Click on File.
  • Expand the mnt icon on the left (click on the little arrow beside the icon).
    • sda1, sda2 etc. ...usually correspond to your HDD partitions
    • sdb1, sdc1 is likely to correspond to a USB flashdrive, external USB hard drive etc.
  • Click on the folder that represents your USB drive (sdb1 ?).
  • Click Tool on the top menu, and choose Open Terminal.
  • Type the following at the hash prompt:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

    • Note: Leave a space between the following:
      • dd ... the executable application used to create the backup
      • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
      • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
      • bs=512 ... the number of bytes in the backup
      • count=1 ... says to backup just 1 sector
        It is extremely important that the if and of statements are correctly entered.
  • Press the <ENTER> key.
    After it has finished a file will be located on your USB drive named mbr.bin.
  • Remove the USB drive from the ailing computer.

:step3: On the working computer:
  • Insert the USB drive, and navigate to the file mbr.bin
  • Zip-up the mbr.bin file:
    • Right-click on the file and choose Send to .. > Compressed (zipped) Folder.
      A zipped folder will appear in the same location as the mbr.bin file.
  • Please attach the zipped file to your next reply.
    This will allow the MasterBootRecord of your hard drive to be checked to see whether or not it is infected &/or damaged.

AustrAlien
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#8 aidennoire

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Posted 03 July 2012 - 02:36 PM

here is the file hope it helps

Attached Files

  • Attached File  mbr.zip   570bytes   5 downloads


#9 AustrAlien

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Posted 03 July 2012 - 03:51 PM

Well done: Thank you.

I believe we have found the problem, or at least a clue as to where to start looking:
  • The MBR does not look good:
  • For a start, PARTITION 1 is "missing".
  • Secondly, the system is a DELL and I would not have expected to see the standard "7 MBR Code" being used.
This will require further investigation. Give me some time to consider it.

MBR Analyzer v1.1.0

File : C:\Documents and Settings\GEOFF\Desktop\aidennoire_BC\mbr\mbr.bin

--------------------------------------------------------------

--OFFSET--  0-1-2-3-4-5-6-7-8-9-A-B-C-D-E-F-  0123456789ABCDEF

0x00000000  33C08ED0BC007C8EC08ED8BE007CBF00  3À.м.|.À.ؾ.|¿.
0x00000010  06B90002FCF3A450681C06CBFBB90400  .¹..üó¤Ph..Ëû¹..
0x00000020  BDBE07807E00007C0B0F850E0183C510  ½¾..~..|......Å.
0x00000030  E2F1CD1888560055C6461105C6461000  âñÍ..V.UÆF..ÆF..
0x00000040  B441BBAA55CD135D720F81FB55AA7509  ´A»ªUÍ.]r..ûUªu.
0x00000050  F7C101007403FE46106660807E100074  ÷Á..t.þF.f`.~..t
0x00000060  2666680000000066FF76086800006800  &fh....f.v.h..h.
0x00000070  7C680100681000B4428A56008BF4CD13  |h..h..´B.V..ôÍ.
0x00000080  9F83C4109EEB14B80102BB007C8A5600  ..Ä..ë.¸..».|.V.
0x00000090  8A76018A4E028A6E03CD136661731CFE  .v..N..n.Í.fas.þ
0x000000A0  4E11750C807E00800F848A00B280EB84  N.u..~......².ë.
0x000000B0  5532E48A5600CD135DEB9E813EFE7D55  U2ä.V.Í.]ë..>þ}U
0x000000C0  AA756EFF7600E88D007517FAB0D1E664  ªun.v.è..u.ú°Ñæd
0x000000D0  E88300B0DFE660E87C00B0FFE664E875  è..°ßæ`è|.°.ædèu
0x000000E0  00FBB800BBCD1A6623C0753B6681FB54  .û¸.»Í.f#Àu;f.ûT
0x000000F0  435041753281F90201722C666807BB00  CPAu2.ù..r,fh.».
0x00000100  00666800020000666808000000665366  .fh....fh....fSf
0x00000110  5366556668000000006668007C000066  SfUfh....fh.|..f
0x00000120  6168000007CD1A5A32F6EA007C0000CD  ah...Í.Z2öê.|..Í
0x00000130  18A0B707EB08A0B607EB03A0B50732E4  ..·.ë..¶.ë..µ.2ä
0x00000140  0500078BF0AC3C007409BB0700B40ECD  ....ð¬<.t.»..´.Í
0x00000150  10EBF2F4EBFD2BC9E464EB002402E0F8  .ëòôëý+Éädë.$.àø
0x00000160  2402C3496E76616C6964207061727469  $.ÃInvalid parti
0x00000170  74696F6E207461626C65004572726F72  tion table.Error
0x00000180  206C6F6164696E67206F706572617469   loading operati
0x00000190  6E672073797374656D004D697373696E  ng system.Missin
0x000001A0  67206F7065726174696E672073797374  g operating syst
0x000001B0  656D000000637B9A23304A8D00000000  em...c{.#0J.....
0x000001C0  00000000000000000000000000000001  ................
0x000001D0  0100DEFE3F043F000000863901008019  ..Þþ?.?....9....
0x000001E0  150507FEFFFF0040010000C0D40100FE  ...þ...@...ÀÔ..þ
0x000001F0  FFFF07FEFFFF0000D6017051461B55AA  ...þ....Ö.pQF.Uª

---------------------------[ MBR ]----------------------------

MBR_CODE        : 7 MBR Code
MD5             : 0DE2702E460F07B8462F95C30E08944E
SHA1            : 25FBEB5BEBDA4F3464D7B13C470A9CF16A736C10
PARTITIONS      : 3
DISK_SIGNATURE  : 23304A8D
SIGNATURE_ID    : AA55h

-----------------------[ PARTITION 2 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0xDE ( Dell Utility )
PARTITION_SIZE  : 39.00 Mo
STARTING_SECTOR : 63
ENDING_SECTOR   : 80325
TOTAL_SECTORS   : 80262

-----------------------[ PARTITION 3 ]------------------------

BOOTABLE        : YES
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 14.65 Go
STARTING_SECTOR : 81920
ENDING_SECTOR   : 30801920
TOTAL_SECTORS   : 30720000

-----------------------[ PARTITION 4 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 218 Go
STARTING_SECTOR : 30801920
ENDING_SECTOR   : 488395120
TOTAL_SECTORS   : 457593200

Edited by AustrAlien, 03 July 2012 - 03:55 PM.

AustrAlien
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#10 aidennoire

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Posted 03 July 2012 - 03:56 PM

lol um ok not sure how it went missing but thank you...would placing a new windows on it fix it? like if i were to go out and get a windows 7 or such

#11 AustrAlien

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Posted 03 July 2012 - 04:22 PM

Are you able to provide any history for the machine that might give us a clue as to what has happened?
  • For example:
  • During the life of it's normal operation, have there been any significant changes made to the Windows installation?
  • What attempts have been made to fix the current issue?
  • Have you for example, booted to a Windows 7 DVD and attempted to fix the MBR or boot problem in some way?
[/list]You used "the dell data safe backup, and factory image" to restore the system: I have assumed that to be the normal arrangement that is provided by DELL on the hard drive itself, but is that assumption correct?
  • You didn't use a backup from some other source, such as on a DVD or external hard drive for example?

Edited by AustrAlien, 03 July 2012 - 04:22 PM.

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#12 AustrAlien

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Posted 03 July 2012 - 04:24 PM

Perchance, was the system suffering a malware infection, or had you noticed any sign of malware on the system prior to attempting the factory restoration?
  • Any other existing significant problem prior to the attempted restoration?

Edited by AustrAlien, 03 July 2012 - 04:27 PM.

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#13 aidennoire

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Posted 03 July 2012 - 04:57 PM

yes was the dell image saved onto the computer from the factory, i ran malware bytes and avast on it .... there was an issue with an advertisement that would run in the background( like hearing commercials but was no open windows and once while it was closed) but maleware picked it up, after that was when decided to just restore as was giving to son anyways

#14 aidennoire

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Posted 03 July 2012 - 05:00 PM

but i have not attempted to do anything as i dont have a windows install disk and wanted to know what issue was first, am willing to buy new one if needed but would like to save the 100 plus dollars if i can lol

#15 AustrAlien

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Posted 03 July 2012 - 05:10 PM

.... there was an issue with an advertisement that would run in the background( like hearing commercials but was no open windows and once while it was closed) ...

I think this is significant. I believe it quite likely that the malware infection is responsible for the predicament that you currently find yourself in.

I am going to consult my colleagues in the malware-removal section of the BC forums, and attempt to determine the best way forward from here for you. Please sit tight and be patient until you get a response from a suitably experience staff member.
AustrAlien
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