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Not sure what to do?


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2 replies to this topic

#1 buonasera

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Posted 01 July 2012 - 06:09 PM

I have an Ace7750z 640hd,4mb ram. Running windows 7, and mostly using Firefox browser.Up until a week ago my fairly new(8months) computer was sharp,quick and quite adequate for my needs.All of a sudden the mouse responds very slow as does typing on the keyboard.Clicking on, lets say, my mail, firstly the pointer does not show as clickable right away and takes a few seconds till I can even click on it. The page will then show up but all of the items on the page take a while to load. While typing the words don't keep up with the keyboard strokes, but eventually do. Not sure what else to do. I have run all the spyware,cleanup programs, and after desperation, resorted to Acer E-recovery to put my computer back to factory settings. I backed up all my files first and then after all that still the same problem. I don't know what I could have done to my computer and I don't know what else to do. Please help if you can. Thanks, Nicholas
I also have removed the battery as I read that it might be a problem but to no avail.

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#2 nasdaq

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Posted 05 July 2012 - 09:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Lets start with these scans.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Please Download
TDSSKiller.zip

>>> Double-click on TDSSKiller.exe to run the application.
  • Click on the Start Scan button and wait for the scan and disinfection process to be over.
  • If an infected file is detected, the default action will be Cure, click on Continue
    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue
    Posted Image
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.
  • If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

Download http://public.avast.com/~gmerek/aswMBR.exe (aswMBR.exe) to your desktop. Double click the aswMBR.exe to run it

  • Click the "Scan" button to start scan.
  • Upon completion of the scan, click Save log, and save it to your desktop. (Note - do not select any Fix at this time) <- IMPORTANT
  • Please post the contents of that log in your next reply.
There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.

===

Please post the logs for my review.

#3 nasdaq

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Posted 11 July 2012 - 09:39 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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