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Redirects and Cannot Use Search Bar


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6 replies to this topic

#1 chadt

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Posted 01 July 2012 - 12:17 PM

Hello and thank you in advance.

Once I try to go to a new webpage it gets redirected about 25% of the time. And my other issue is that I cannot use my search bar after one use. So if I search for something it will take me there, but if I use the search bar again the page will not move. I have to start up a new window to search again. I used the Malwarebytes Anti-Malware tool and it says I have no threats, but I am certain something is wrong with my PC. Can you please help?

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#2 Broni

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Posted 01 July 2012 - 12:49 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 chadt

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Posted 01 July 2012 - 02:20 PM

Thank you for the quick reply!

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

JavaFX 2.1.1
Java™ 7 Update 5
Out of date Java installed!
Adobe Flash Player ( 10.3.183.5) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````

Farbar Service Scanner Version: 01-07-2012
Ran by Tarpleys (administrator) on 01-07-2012 at 12:16:00
Running from "C:\Users\Tarpleys\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-15 22:17] - [2011-12-27 20:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-05-10 16:15] - [2012-03-30 04:09] - 1895280 ____A (Microsoft Corporation) 624C5B3AA4C99B3184BB922D9ECE3FF0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-13 17:09] - [2009-07-13 18:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-13 16:36] - [2009-07-13 18:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-06-13 16:06] - [2012-04-23 22:59] - 0182272 ____A (Microsoft Corporation) F02786B66375292E58C8777082D4396D

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#4 chadt

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Posted 01 July 2012 - 02:23 PM

MiniToolBox by Farbar Version: 25-06-2012
Ran by Tarpleys (administrator) on 01-07-2012 at 12:22:27
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1 localhost








































































































































































































69.10.57.36 www.google-analytics.com.
69.10.57.36 ad-emea.doubleclick.net.
69.10.57.36 www.statcounter.com.
108.163.215.51 www.google-analytics.com.
108.163.215.51 ad-emea.doubleclick.net.
108.163.215.51 www.statcounter.com.

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Tarpleys-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-61-86-E4-5A-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8899:4e91:24a3:70ec%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 29, 2012 7:02:23 PM
Lease Expires . . . . . . . . . . : Monday, July 02, 2012 12:06:19 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 239100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-B5-BB-FD-40-61-86-E4-5A-FC
DNS Servers . . . . . . . . . . . : 172.27.35.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{0656B49B-F5C9-4BB4-B477-8F1481F35845}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 172.27.35.1

Name: google.com
Addresses: 2607:f8b0:400a:800::1000
173.194.33.34
173.194.33.39
173.194.33.41
173.194.33.35
173.194.33.38
173.194.33.37
173.194.33.32
173.194.33.36
173.194.33.40
173.194.33.33
173.194.33.46


Pinging google.com [173.194.33.46] with 32 bytes of data:
Reply from 173.194.33.46: bytes=32 time=20ms TTL=54
Reply from 173.194.33.46: bytes=32 time=15ms TTL=54

Ping statistics for 173.194.33.46:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 20ms, Average = 17ms
Server: UnKnown
Address: 172.27.35.1

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=114ms TTL=52
Reply from 72.30.38.140: bytes=32 time=39ms TTL=52

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 114ms, Average = 76ms
Server: UnKnown
Address: 172.27.35.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...40 61 86 e4 5a fc ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.100 276
192.168.0.100 255.255.255.255 On-link 192.168.0.100 276
192.168.0.255 255.255.255.255 On-link 192.168.0.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
11 276 fe80::8899:4e91:24a3:70ec/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

Catalog5 04 C:\Windows\SysWOW64\nwprovau.dll [File Not found] ()
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\SysWOW64\rsvpsp.dll [File Not found] ()
Catalog9 29 C:\Windows\SysWOW64\rsvpsp.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 02 mswsock.dll [File Not found] ()
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\winrnr.dll"

x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Works - Update 'Security Update for Microsoft Works 9 (KB2680317)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127

Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Works -- Error 1606.Could not access network location %APPDATA%\.

Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Works -- Error 1606.Could not access network location %APPDATA%\.

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7020

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7020

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6022

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6022

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/30/2012 09:36:20 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5008


System errors:
=============
Error: (07/01/2012 03:01:01 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Works 9 (KB2680317).

Error: (06/30/2012 03:02:17 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Works 9 (KB2680317).

Error: (06/29/2012 07:02:28 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (06/29/2012 07:02:26 PM) (Source: Service Control Manager) (User: )
Description: The Internet Connection Sharing (ICS) service depends the following service: BFE. This service might not be installed.

Error: (06/29/2012 07:02:26 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (06/29/2012 07:02:26 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error: (06/29/2012 04:12:03 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147467243

Error: (06/29/2012 04:09:44 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (06/29/2012 04:09:41 PM) (Source: Service Control Manager) (User: )
Description: The Internet Connection Sharing (ICS) service depends the following service: BFE. This service might not be installed.

Error: (06/29/2012 04:09:41 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller)(User: NT AUTHORITY)NT AUTHORITY
Description: Microsoft WorksSecurity Update for Microsoft Works 9 (KB2680317)1603(NULL)(NULL)(NULL)

Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller)(User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Works -- Error 1606.Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (07/01/2012 03:00:54 AM) (Source: MsiInstaller)(User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Works -- Error 1606.Could not access network location %APPDATA%\.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7020

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7020

Error: (06/30/2012 09:36:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6022

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6022

Error: (06/30/2012 09:36:21 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (06/30/2012 09:36:20 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5008


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0.1)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 10 ActiveX (Version: 10.1.82.76)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Reader 9.4.7 (Version: 9.4.7)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
B209a-m (Version: 140.0.690.000)
BitTorrent (Version: 7.6.1)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink DVD Suite Deluxe (Version: 7.0.2115)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DVD Menu Pack for HP MediaSmart Video (Version: 3.1.3224)
GPBaseService2 (Version: 140.0.211.000)
Hardware Diagnostic Tools (Version: 6.0.5247.34)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
HiJackThis (Version: 1.0.0)
HP Advisor (Version: 3.3.9512.3162)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Easy Backup (Version: 1.0.8.0)
HP Games (Version: 1.0.0.71)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP MediaSmart Demo (Version: 1.00.0000)
HP MediaSmart DVD (Version: 3.1.3317)
HP MediaSmart Music/Photo/Video (Version: 3.1.3601)
HP MediaSmart SmartMenu (Version: 3.1.0.1)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.2.0)
HP Odometer (Version: 2.10.0000)
HP Photo Creations (Version: 1.0.0.2024)
HP Photosmart Plus B209a-m All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Product Detection (Version: 11.14.0001)
HP Remote Solution (Version: 1.1.11.0)
HP Remote Solution (Version: 1.1.12.0)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Support Assistant (Version: 6.1.12.1)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.002.002.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1968)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 14.0.8089.726)
LightScribe System Software (Version: 1.18.9.1)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Live Search Toolbar (Version: 3.0.566.0)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PowerDirector (Version: 7.0.3503)
PS_AIO_06_B209a-m_SW_Min (Version: 140.0.690.000)
QuickTime (Version: 7.71.80.42)
QuickTransfer (Version: 140.0.98.000)
Realtek High Definition Audio Driver (Version: 6.0.1.5938)
Recovery Manager (Version: 5.5.2216)
Scan (Version: 140.0.80.000)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
WebReg (Version: 140.0.212.017)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 6007.08 MB
Available physical RAM: 4873.64 MB
Total Pagefile: 12012.3 MB
Available Pagefile: 9961 MB
Total Virtual: 4095.88 MB
Available Virtual: 3954.12 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:585.23 GB) (Free:204.41 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:10.85 GB) (Free:1.58 GB) NTFS

========================= Users: ========================================

User accounts for \\TARPLEYS-PC

Administrator Guest Tarpleys


**** End of log ****

#5 chadt

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Posted 01 July 2012 - 02:56 PM

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.07.01.08

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Tarpleys :: TARPLEYS-PC [administrator]

Protection: Enabled

7/1/2012 12:27:11 PM
mbam-log-2012-07-01 (12-27-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 225475
Time elapsed: 4 minute(s), 27 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#6 chadt

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Posted 01 July 2012 - 03:18 PM

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-01 12:56:59
-----------------------------
12:56:59.858 OS Version: Windows x64 6.1.7600
12:56:59.858 Number of processors: 4 586 0x2502
12:56:59.858 ComputerName: TARPLEYS-PC UserName: Tarpleys
12:57:01.152 Initialize success
12:58:58.475 AVAST engine defs: 12070101
13:00:04.698 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
13:00:04.698 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 8
13:00:04.713 Disk 0 MBR read successfully
13:00:04.713 Disk 0 MBR scan
13:00:04.713 Disk 0 unknown MBR code
13:00:04.729 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
13:00:04.729 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 599270 MB offset 206911
13:00:04.776 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11107 MB offset 1227513856
13:00:04.822 Disk 0 scanning C:\Windows\system32\drivers
13:00:10.563 Service scanning
13:00:24.198 Modules scanning
13:00:24.198 Disk 0 trace - called modules:
13:00:24.213 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
13:00:24.229 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa80062e5060]
13:00:24.229 3 CLASSPNP.SYS[fffff88000db443f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8005f8f050]
13:00:25.648 AVAST engine scan C:\Windows
13:00:27.942 AVAST engine scan C:\Windows\system32
13:01:32.060 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-FQ [Drp]
13:01:33.698 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-HO [Rtk]
13:02:32.073 AVAST engine scan C:\Windows\system32\drivers
13:02:39.795 AVAST engine scan C:\Users\Tarpleys
13:02:40.887 File: C:\Users\Tarpleys\AppData\Local\dplayx.dll **INFECTED** Win32:MalOb-KB [Cryp]
13:05:52.377 File: C:\Users\Tarpleys\AppData\Local\Temp\smoxnrewac.exe **INFECTED** Win32:Malware-gen
13:08:03.511 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028 (1).exe **INFECTED** Win32:Simda-HZ [Trj]
13:08:03.542 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028 (2).exe **INFECTED** Win32:Simda-HZ [Trj]
13:08:03.605 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028 (3).exe **INFECTED** Win32:Simda-HZ [Trj]
13:08:03.636 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028 (4).exe **INFECTED** Win32:Simda-HZ [Trj]
13:08:03.698 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028 (5).exe **INFECTED** Win32:Simda-HZ [Trj]
13:08:03.730 File: C:\Users\Tarpleys\Desktop\Downloads\scandsk211i_8028.exe **INFECTED** Win32:Simda-HZ [Trj]
13:09:52.602 AVAST engine scan C:\ProgramData
13:11:57.483 Scan finished successfully
13:18:16.791 Disk 0 MBR has been saved successfully to "C:\Users\Tarpleys\Desktop\MBR.dat"
13:18:16.807 The log file has been saved successfully to "C:\Users\Tarpleys\Desktop\aswMBR.txt"

#7 Broni

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Posted 01 July 2012 - 04:02 PM

You're infected with ZeroAccess rootkit.
That will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

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