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Windows has encountered a critical error...

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3 replies to this topic

#1 PersonaUser314


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Posted 01 July 2012 - 10:03 AM

New problem on my computer:

Noticed today that the Microsoft Security Essentials icon in my tray was red, as if the service was turned off, going to turn it back on I got a message saying something to the effect of 'the service cannot be detected on this computer', I went to the control panel and uninstalled the service, before going online to the Microsoft website and reinstalling. Soon after installing, I got one message saying that threats had been cleaned off the computer and then another saying that 2 threats had been quarentined (the last time this popped up, I wrote down the threats that were quarentined, they were: Virus:win32/sirefef.R and Trojan:win32/sirefef.AH but I'm not sure if they've been the same every time). As this threat message pops up, I then get a window open telling me that Windows has encountered a critical error and will shut down in one minute.

This has happened 3 times, twice on regular startup and once more on Safe Mode with Networking.

In anticipation of being asked; I'm running Windows 7, 32-Bit version. Can anyone give me some help???

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#2 boopme


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Posted 01 July 2012 - 10:09 AM


We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#3 PersonaUser314

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Posted 01 July 2012 - 10:15 AM

I can't do any of that. I have about 30 seconds after the computer restarts before the critical error popup appears again and then I get about a minute more before the restart (I'm posting this on another laptop, or I'd never be able to get on here).

I tried uninstalling MSE, but the computer restarted before I had the time.

EDIT: Before I asked for help, I tried booting the computer in safe mode with networking, but the restart still occured, should I try doing the steps listed above in any of the other variations of safe mode, or is it safe to assume that it will restart no matter which mode I'm in??

Edited by PersonaUser314, 01 July 2012 - 01:59 PM.

#4 Orange Blossom

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Posted 01 July 2012 - 05:58 PM


Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic458990.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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