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PC keeps BSOD-ing


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#1 Popinki

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Posted 01 July 2012 - 09:31 AM

Hello,

I have a fairly new (purchased last May) PC running Windows 7 Pro.

Recently I have been getting BSOD at random (several times while trying to run a Malwarebytes full scan, twice on a message board, and a few other times).

After the computer restarts and I log back in I get a Windows dialogue box saying "Windows has recovered from an unexpected shutdown" asking whether to search for a solution. Clicking the "details" tab shows that the following files are involved

c:\Windows\Minidump\063012-27690-01.dmp
c:\Users\[myname]\AppData\Local\Temp\WER-845692-0.sysdata.xml

The only major changes I have made lately are I removed McAfee antivirus software and installed PC Tools Spyware Doctor with Antivirus. The BSOD problem started shortly after that. I uninstalled and reinstalled PC Tools to see if that was the problem, and while it was trying to run a scan after reinstalling I got another BSOD.

Help!

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#2 AustrAlien

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Posted 01 July 2012 - 12:48 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

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#3 Popinki

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Posted 02 July 2012 - 10:17 AM

Thank you for getting back to me.

I've been reading up on this online and it looks like a more complicated problem than I'm willing to try and fix myself, so after work today I'm going to take it to a computer repair place instead.

#4 AustrAlien

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Posted 02 July 2012 - 11:17 AM

Fair enough: No problem.

Good luck.
AustrAlien
Google is my friend. Make Google your friend too.

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