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Tribes Ascend (Game) Crashes with "Fatal error!"


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5 replies to this topic

#1 nocarsgo

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Posted 30 June 2012 - 12:23 PM

Hey everyone!
First and foremost, thank you so much for taking the time! So I've been playing Tribes Ascend for a few months, and throughout I would randomly be kicked out of a game and receive the following error:
Rendering thread exception:
Fatal error!

Address = 0x7a9c560 (filename not found) [in C:\Windows\system32\igdumd32.dll]
Address = 0x7aa1df0 (filename not found) [in C:\Windows\system32\igdumd32.dll]
Address = 0x7a9b0b4 (filename not found) [in C:\Windows\system32\igdumd32.dll]
Address = 0x7aa1b25 (filename not found) [in C:\Windows\system32\igdumd32.dll]

I've tried re-installing the game, the necessary supporting programs (frameworks and dx9 included) as well as updating my video card drivers. The game shouldn't have an issue running as my computer hasn't had any trouble running more intensive games like Dead Space 2, Crisis, etc

Below are my specs:
HP Envy 15
Windows 7 64-bit
Intel Core i7-2670qm cpu @ 2.20GHz processor
Radeon HD 7690M video card
8GB of ram

If you need anything other info, just let me know :D

So I've obviously been searching for months for a fix, and one thing said that if I removed the Catalyst Control Center (CCC) it would work. I tried that, and the crashes seem to be more frequent! Any help would be greatly appreciated as I have exhausted my (granted narrow) knowledge of the problem.
Thanks!
-nocarsgo

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#2 hamluis

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Posted 30 June 2012 - 04:22 PM

Well...it could just be bad coding in the game. Have you checked the support site for said game?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 nocarsgo

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Posted 30 June 2012 - 06:16 PM

Thanks so much! Here is everything you requested!
Posted Image
and as for the MiniToolBox readout:



MiniToolBox by Farbar Version: 25-06-2012
Ran by Aesthete (administrator) on 30-06-2012 at 19:05:22
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/30/2012 04:03:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/30/2012 04:03:14 PM) (Source: ISCT Agent) (User: )
Description: CIRSTDriverApi::CreateInstance *****Unable to open the IRST device driver

Error: (06/30/2012 04:03:14 PM) (Source: ISCT Agent) (User: )
Description: CDriverApi::GetInterfaceAlias *****Unable to enumerate device interfaces, error=0x103

Error: (06/30/2012 01:11:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: TribesAscend.exe, version: 1.0.1016.6, time stamp: 0x4fe0ee3c
Faulting module name: igdumd32.dll, version: 8.15.10.2476, time stamp: 0x4e415161
Exception code: 0xc0000005
Fault offset: 0x0005c560
Faulting process id: 0x10d4
Faulting application start time: 0xTribesAscend.exe0
Faulting application path: TribesAscend.exe1
Faulting module path: TribesAscend.exe2
Report Id: TribesAscend.exe3

Error: (06/30/2012 01:10:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: TribesAscend.exe, version: 1.0.1016.6, time stamp: 0x4fe0ee3c
Faulting module name: igdumd32.dll, version: 8.15.10.2476, time stamp: 0x4e415161
Exception code: 0xc0000005
Fault offset: 0x0005c560
Faulting process id: 0x5d0
Faulting application start time: 0xTribesAscend.exe0
Faulting application path: TribesAscend.exe1
Faulting module path: TribesAscend.exe2
Report Id: TribesAscend.exe3

Error: (06/30/2012 01:06:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: TribesAscend.exe, version: 1.0.1016.6, time stamp: 0x4fe0ee3c
Faulting module name: igdumd32.dll, version: 8.15.10.2476, time stamp: 0x4e415161
Exception code: 0xc0000005
Fault offset: 0x0005c560
Faulting process id: 0x16f4
Faulting application start time: 0xTribesAscend.exe0
Faulting application path: TribesAscend.exe1
Faulting module path: TribesAscend.exe2
Report Id: TribesAscend.exe3

Error: (06/30/2012 00:54:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/30/2012 00:54:43 PM) (Source: ISCT Agent) (User: )
Description: CIRSTDriverApi::CreateInstance *****Unable to open the IRST device driver

Error: (06/30/2012 00:54:43 PM) (Source: ISCT Agent) (User: )
Description: CDriverApi::GetInterfaceAlias *****Unable to enumerate device interfaces, error=0x103

Error: (06/30/2012 00:32:49 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 39551448


System errors:
=============
Error: (06/29/2012 05:44:54 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{FC04BAB4-3A80-4A49-8D31-DBF7912DA803}.
The backup browser is stopping.

Error: (06/29/2012 00:08:18 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{FC04BAB4-3A80-4A49-8D31-DBF7912DA803}.
The backup browser is stopping.

Error: (06/24/2012 01:01:21 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Error: (06/17/2012 04:04:35 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{FC04BAB4-3A80-4A49-8D31-DBF7912DA803}.
The backup browser is stopping.

Error: (06/15/2012 05:46:03 PM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (06/14/2012 10:52:40 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IconMan_R service.

Error: (06/14/2012 10:52:10 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IconMan_R service.

Error: (06/11/2012 09:47:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IconMan_R service.

Error: (06/09/2012 03:40:58 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IconMan_R service.

Error: (06/08/2012 09:15:51 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer RENEE-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{FC04BAB4-3A80-4A49-8D31-DBF7912DA803}.
The master browser is stopping or an election is being forced.


Microsoft Office Sessions:
=========================
Error: (06/30/2012 04:03:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/30/2012 04:03:14 PM) (Source: ISCT Agent)(User: )
Description: CIRSTDriverApi::CreateInstance *****Unable to open the IRST device driver

Error: (06/30/2012 04:03:14 PM) (Source: ISCT Agent)(User: )
Description: CDriverApi::GetInterfaceAlias *****Unable to enumerate device interfaces, error=0x103

Error: (06/30/2012 01:11:26 PM) (Source: Application Error)(User: )
Description: TribesAscend.exe1.0.1016.64fe0ee3cigdumd32.dll8.15.10.24764e415161c00000050005c56010d401cd56e33d59514dC:\Program Files (x86)\Hi-Rez Studios\HiRezGames\tribes\binaries\Win32\TribesAscend.exeC:\Windows\system32\igdumd32.dll9f80ec7a-c2d6-11e1-a261-6427378c9228

Error: (06/30/2012 01:10:13 PM) (Source: Application Error)(User: )
Description: TribesAscend.exe1.0.1016.64fe0ee3cigdumd32.dll8.15.10.24764e415161c00000050005c5605d001cd56e2d35a0810C:\Program Files (x86)\Hi-Rez Studios\HiRezGames\tribes\binaries\Win32\TribesAscend.exeC:\Windows\system32\igdumd32.dll73f6121a-c2d6-11e1-a261-6427378c9228

Error: (06/30/2012 01:06:11 PM) (Source: Application Error)(User: )
Description: TribesAscend.exe1.0.1016.64fe0ee3cigdumd32.dll8.15.10.24764e415161c00000050005c56016f401cd56e26691e102C:\Program Files (x86)\Hi-Rez Studios\HiRezGames\tribes\binaries\Win32\TribesAscend.exeC:\Windows\system32\igdumd32.dlle3fc5e7e-c2d5-11e1-a261-6427378c9228

Error: (06/30/2012 00:54:44 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/30/2012 00:54:43 PM) (Source: ISCT Agent)(User: )
Description: CIRSTDriverApi::CreateInstance *****Unable to open the IRST device driver

Error: (06/30/2012 00:54:43 PM) (Source: ISCT Agent)(User: )
Description: CDriverApi::GetInterfaceAlias *****Unable to enumerate device interfaces, error=0x103

Error: (06/30/2012 00:32:49 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 39551448


=========================== Installed Programs ============================

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ARIA Engine v1.1.1.1 (Version: v1.1.1.1)
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Bonjour (Version: 3.0.0.10)
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Dead Space 2 version 1.0 (Version: 1.0)
DivX Setup (Version: 2.6.1.8)
Elements 9 Organizer (Version: 9.0)
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F.lux
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WinRAR 4.11 (64-bit) (Version: 4.11.0)

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8139.86 MB
Available physical RAM: 5643.39 MB
Total Pagefile: 16277.91 MB
Available Pagefile: 13514.62 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.59 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:477.89 GB) (Free:245.39 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.45 GB) (Free:2.21 GB) NTFS
6 Drive s: (Sample Libraries) (Fixed) (Total:200 GB) (Free:95.62 GB) NTFS

========================= Users: ========================================

User accounts for \\BANSHEE

Administrator Aesthete ASPNET
Guest


**** End of log ****

#4 hamluis

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Posted 01 July 2012 - 08:31 AM

Try uninstalling the current video drivers...then reinstalling same, please. Drivers often become damaged and cause problems.

Louis

#5 nocarsgo

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Posted 03 September 2012 - 08:29 PM

So unfortunately nothing has worked. The Radeon HD 7690M is apparently known for crappy service and buggy drivers, so I really don't know what else to do. I've tried uninstalling and everything :/

#6 narenxp

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Posted 04 September 2012 - 12:24 AM

Click on startmenu and type

cmd

Right click on it and select run as administrator and run this command

sfc /scannow

After scan completes.Restart the PC.If the game still crashes

Launch command prompt as administrator and run this command

notepad C:\Windows\Logs\CBS\CBS.log

A log should pop up,save the log to desktop

Attach the log file in your reply




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