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Random blue screens


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3 replies to this topic

#1 Rich7

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Posted 30 June 2012 - 11:58 AM

So, since I've gotten this new laptop I haven't been able to let it be on for more than 30 minutes without it randomly blue screening even if the computer isn't doing really anything. I have sleep mode and hibernate mode turned off.
Can someone give me some exact from scratch information on fixing my problem; thanks everyone.


-------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B7A6F
BCP3: FFFFF8800BD1BC80
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\063012-28360-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-42135-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


-------------------------------



Source
Windows

Summary
Shut down unexpectedly

Date
‎6/‎20/‎2012 3:24 AM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 18
BCP1: FFFFFA800606BB70
BCP2: FFFFF8A00BD32060
BCP3: 0000000000000001
BCP4: 0000000000000020
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


--------------------------------

(there's a lot of other different logs but I'll leave it at these 2)

Edited by Rich7, 30 June 2012 - 12:00 PM.

Thanks everyone :)

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#2 ElFasso

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Posted 30 June 2012 - 12:02 PM

We need to analyse the BSOD;

Download BlueScreenView (in Zip file)

  • No installation required.
  • Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.
  • Then go to File > Save Selected Items, and save the report as BSOD.txt.
  • Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


#3 Rich7

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Posted 30 June 2012 - 12:12 PM

==================================================
Dump File : 063012-28360-01.dmp
Crash Time : 6/30/2012 9:10:20 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000b7a6f
Parameter 3 : fffff880`0bd1bc80
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+a7a6f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063012-28360-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 062812-51105-01.dmp
Crash Time : 6/28/2012 9:13:04 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fab9cf
Parameter 3 : fffff880`0b1e0000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062812-51105-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 062412-23462-01.dmp
Crash Time : 6/24/2012 1:16:52 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02cb6443
Parameter 3 : fffff880`0b343010
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062412-23462-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,928
==================================================

==================================================
Dump File : 062312-22963-01.dmp
Crash Time : 6/23/2012 11:13:57 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`0c306528
Parameter 3 : fffff880`0c305d80
Parameter 4 : fffff800`02cacd73
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5a88
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062312-22963-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 062012-19453-01.dmp
Crash Time : 6/20/2012 3:19:22 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : fffffa80`0606bb70
Parameter 2 : fffff8a0`0bd32060
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000020
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062012-19453-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 061512-40482-01.dmp
Crash Time : 6/15/2012 10:43:19 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`050f1000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`60ef3a35
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061512-40482-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 061012-25459-01.dmp
Crash Time : 6/10/2012 1:04:52 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa7f`b9f1d69c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000008
Parameter 4 : fffffa7f`b9f1d69c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061012-25459-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 060412-22932-01.dmp
Crash Time : 6/4/2012 12:11:29 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`9c5486c6
Parameter 2 : 00000000`00000000
Parameter 3 : 489a16aa`5c631c26
Parameter 4 : 00000000`00000101
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060412-22932-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 270,800
==================================================

==================================================
Dump File : 053112-59701-01.dmp
Crash Time : 5/31/2012 8:11:17 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : fffffa80`0606bd20
Parameter 2 : fffff8a0`0a878060
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000020
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\053112-59701-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================

==================================================
Dump File : 052412-33228-01.dmp
Crash Time : 5/24/2012 5:18:38 PM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : fffffa80`060ce080
Parameter 2 : fffff8a0`097ab060
Parameter 3 : 00000000`00000001
Parameter 4 : 00000000`00000020
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052412-33228-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,984
==================================================
Thanks everyone :)

#4 AustrAlien

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Posted 30 June 2012 - 12:21 PM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

================

Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024

When you have posted the above-requested information, test the hard drive.

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
AustrAlien
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