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Explorer crashes/freezes after I right click on a file


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13 replies to this topic

#1 marsspeaks

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Posted 29 June 2012 - 04:19 AM

Hi, a day or two ago I've had a problem where if I right click on a file or folder (any type) the wheel will turn up but won't load. Usually it will cause the explorer to crash. I am still able to view the video or music file at this time but right clicking will not work. At first i thought this was caused by iTunes as that won't open up either. However, upon restarting it will work just fine. I am able to right click and also open iTunes. I have figured out this may be caused after I wake my computer up from sleeping or hibernating. I have tested this out multiple times and it happens all the time. When i try to log out or shut down (or simply restart also) the wheel keeps spinning while saying Shutting down. I'm not sure if this has anything to do with it but I just wanted to include it as this is started to happen at the same time. I'm not really certain whats causing this after waking my computer up. I hope I explained this clearly but if I haven't please let me know. I'm on a 64 bit, Windows 7 computer.

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#2 ElFasso

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Posted 29 June 2012 - 06:06 AM

================================== MBAM Scanner ==================================

Run a scan with MBAM:

Download the free version of Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log back here.


Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

================================== Eset Scanner ==================================

Run Eset online scanner;

Note: You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin
Go to the Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard or copy and paste the results here in this topic


#3 edward396

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Posted 29 June 2012 - 06:43 AM

Hey,i had this same problem

http://forums.cnet.com/7723-6142_102-42625/right-click-causes-explorer-crash/

#4 marsspeaks

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Posted 29 June 2012 - 12:45 PM

@ElFasso

ESET Log -

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=31ca91bf93d53f418900647f76b19afe
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-03-23 06:43:46
# local_time=2012-03-23 01:43:46 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=1024 16777215 100 0 0 0 0 0
# compatibility_mode=5893 16776573 100 94 0 84024290 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=126359
# found=0
# cleaned=0
# scan_time=4186
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=31ca91bf93d53f418900647f76b19afe
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-06-29 03:16:47
# local_time=2012-06-29 10:16:47 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 7582075 7582075 0 0
# compatibility_mode=1024 16777215 100 0 7714073 7714073 0 0
# compatibility_mode=5893 16776574 100 94 7585703 92526382 0 0
# compatibility_mode=8192 67108863 100 0 7580834 7580834 0 0
# scanned=3085
# found=0
# cleaned=0
# scan_time=76
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=31ca91bf93d53f418900647f76b19afe
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-06-29 03:41:58
# local_time=2012-06-29 10:41:58 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 7582235 7582235 0 0
# compatibility_mode=1024 16777215 100 0 7714233 7714233 0 0
# compatibility_mode=5893 16776574 100 94 7585863 92526542 0 0
# compatibility_mode=8192 67108863 100 0 7580994 7580994 0 0
# scanned=53386
# found=0
# cleaned=0
# scan_time=1426
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=31ca91bf93d53f418900647f76b19afe
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-06-29 05:28:03
# local_time=2012-06-29 12:28:03 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 7585199 7585199 0 0
# compatibility_mode=1024 16777215 100 0 7717197 7717197 0 0
# compatibility_mode=5893 16776574 100 94 7588827 92529506 0 0
# compatibility_mode=8192 67108863 100 0 7583958 7583958 0 0
# scanned=141768
# found=0
# cleaned=0
# scan_time=4827

MBAM Log -


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.29.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
owner :: OWNER-HP [administrator]

6/29/2012 12:39:17 PM
mbam-log-2012-06-29 (12-39-17).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 235856
Time elapsed: 2 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

@edward396

I actually tried that last night but I was very confused on how to do this but I don't think I've downloaded anything lately that could have caused this :/


EDIT -

I just uninstalled Audacity which i installed on the 26th and internet tv for windows media center which i installed on the 27th. i noticed the problem on the 27th so it must have been that or audacity. i've only tested this once so far but i'm thinking i fixed it though.

Edited by marsspeaks, 29 June 2012 - 12:57 PM.


#5 ElFasso

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Posted 29 June 2012 - 02:50 PM

Your logs look clean, I don't think this is malware related.

Have you defragmented your hard-drive? If not please do.

Also be sure to:
  • Update Java.
  • Let all Windows updates, update your computer.

Run File checker:
1. Go to Start and then search for cmd. Then run it as Admin, like in the screenshot:
Posted Image
2. Then press enter. A black DOS box will open.
3. In the black DOS box type: sfc /scannow

Edited by ElFasso, 29 June 2012 - 02:52 PM.


#6 marsspeaks

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Posted 29 June 2012 - 06:07 PM

I defragmented the hard-drive and did the file check and it said it did not find any integrity violations. I have the latest Java and all of the Windows Update but the Windows Defender update I have which fails every time I try to download it.

#7 ElFasso

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Posted 30 June 2012 - 02:45 AM

We need to check why the Windows defender updates are not running;

Download Farbar Service Scanner to your desktop.

  • Open the program.
  • Put a check mark on all boxes.
  • Then click "Scan".
  • Post the log file of the scan.


#8 marsspeaks

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Posted 30 June 2012 - 10:21 AM

also i forgot to mention in the previous post that i was too fast on saying the uninstalling helped with the freezing problem however last night i used the ShellExView and disabled winrar. i have tested this 3 times and it seems to have worked. i will be watching it for the rest of the day to be sure.

i use AVG antivirus, could this be why windows defender doesn't update?

Farbar Service Scanner Version: 25-06-2012 01
Ran by owner (administrator) on 30-06-2012 at 10:14:22
Running from "C:\Users\owner\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend: "%ProgramFiles(x86)%\Windows Defender\mpsvc.dll".


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Edited by marsspeaks, 30 June 2012 - 10:24 AM.


#9 ElFasso

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Posted 30 June 2012 - 10:28 AM

Because the Windows Defender service isn't running, we need to start it manually:

Windows key + R;

Then this box will open:

Posted Image

Put this into it: sc start WinDefend

----------

Good you troubleshoot itself with ShellExView. :thumbup2:

Edited by ElFasso, 30 June 2012 - 10:32 AM.


#10 marsspeaks

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Posted 30 June 2012 - 11:03 AM

I've done this several times and even restarted my computer but it still will not install. Is the firewall from AVG doing this? Do I need to try disabling it?

#11 ElFasso

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Posted 30 June 2012 - 11:14 AM

I've done this several times and even restarted my computer but it still will not install. Is the firewall from AVG doing this? Do I need to try disabling it?

If you have AVG Firewall, there's no need for turning on the Windows firewall..

One AV (Antivirus) + One Firewall is good enough for protection.

If you have multiple AV's or multiple Firewall's running they could get some conflicts with each other.

So skip my instructions...

Edited by ElFasso, 30 June 2012 - 11:15 AM.


#12 marsspeaks

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Posted 30 June 2012 - 09:32 PM

Yes, I'm aware of that but I was thinking I still had to have Windows Defender enabled. Thank you for clearing that up though :)

On the context menu issue, I have enabled WinRar to test it out after having no problems again after disabling it. I once again had this problem so I think I solved it. Should i try uninstalling WinRar and reinstall it to fix this issue?

#13 ElFasso

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Posted 01 July 2012 - 06:58 AM

If you experience this is the cause of the problem. You can uninstall it. There are some 'free' alternatives like 7ZIP or Izarc for WinRar.

#14 marsspeaks

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Posted 02 July 2012 - 11:42 PM

I haven't had any problems after disabling WinRar so I went ahead and downloaded one of the alternatives you suggested. Thanks for the help :)




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