so that's a picture of my problem. I somehow got randsomeware on my computer and I have no clue how to remove it. I don't want to pay and I already tried using malwarebytes etc but they cant remove it so I have to do it manually. if someone could give me a step by step process of how to delete this off my computer I'd appreciate it.
this randsomeware usually activates right after I start up my computer and log on to the authorized user account. logging onto the guest account and doing a system restore does not fix the problem but it does prolong it. when the picture above shows up you cannot do anything except hit ctrl alt delete to switch user accounts. my webcam also activates making it seem even more real, but I checked the FBI's website and they had this malware listed on there...but they had no way to get rid of it!! plz help
Edited by cnit, 29 June 2012 - 12:35 AM.