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No network connectivity


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#1 KBR1

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Posted 28 June 2012 - 10:56 PM

System info:
HP DV6700 Notebook
Windows Vista Home Premium SP1, 32 bit
AMD Turion 64x2, 2ghz processor, 3gb Ram

I don't have the original Vista install CD or a recovery CD from HP,
I do have the RECOVERY partition on my hard drive, not sure of any corruption there.

Didnt really notice when it happened, been stored for about a month, worked fine prior to storage.
I cannot connect to my "home network", comes up with "unidentified network" ip address 169.254.247.75

Noticed within the NIC adapter Properties that "Client for Microsoft Networks" Client is not installed, tried installing, following message appears:
Could not add the requested feature. The error is: The remote procedure call failed

The only service/protocols present are:
1. File and Printer Sharing for Microsoft Networks
2. Link-Layer Topology Discovery Responder
3. Link-Layer Topology Discover Mapper I/O Driver
4. Internet Protocol Version 4 (TCP/IPv4)

Same goes for nic and wireless adapter.

Thought that perhaps AVG 2011 or Norton 360 were causing the problems:
ran uninstall AVG from you Bleeping Computer,
ran Norton_Removal_Tool.exe from Symantec's website
still no internet access or home network.

Thought of running Malwarebyte's Anti-Malware, maybe a virus got through, which I've had installed prior to this but the definitions are out of date now
and I don't have internet access to update, same holds true for my SuperAntiSpyware Edition.

Tried the MiniToolBox to flush/reset settings, to no avail.

Under msinfo32>components>network>winsock were empty,
ran winsockfix.exe hoping to solve problem, it filled in the following below:
c:\windows\system32\winsock.dll (ver 3.10.0.103)
c:\windows\system32\wsock32.dll ver 6.0.6001.1800)

Did notice under msinfo32>components>network>Protocol that I have:
6ea MSAFD NetBIOS [\Device\NetBT_Tcpip_{all have misc letters & numbers}], and
14ea MSAFD NetBIOS [\Device\NetBT_Tcpip6_{all have misc letters & numbers}],
except the corresponding SEQPACKET to DATAGRAM lines are the same misc letters & number combinations.

Didnt noticed any of the following, according to microsoft's website (http://support.microsoft.com/?kbid=811259), should have these under protocol section:
MSAFD Tcpip [TCP/IP] <LI>MSAFD Tcpip [UDP/IP] <LI>MSAFD Tcpip [TCP/IPv6] <LI>MSAFD Tcpip [UDP/IPv6]

Tried resetting winsock with the "netsh winsock reset " command, still nothing,
Tried resetting the tcp/ip stack with the "netsh int ip reset c:\resetlog.txt command, some more nothing...

Downloaded newer NIC & Wireless adapter driver from HP, same problem.

Also, there is NO hosts file

Tried ping to internet ip following error occurs:
PING: transmit failed, error code 1231
Does PING to local 127.0.0.1 tho, hooray!

Any suggestions would be appreciated, I've been researching, trying different avenues for about a week now,
really would like to get this laptop fixed without doing a restore.
Thanks for your help in advance.




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#2 ElFasso

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Posted 29 June 2012 - 05:16 AM

Download and install Windows Repair.

Note: If asked to make a restore point, please do.
  • Open Windows Repair.
  • Go to Start repairs.
  • Put a checkmark "Repair Winsock & DNS Cache" « You can look at an example (screenshot).
  • Then click on Start.

Posted Image

Edited by ElFasso, 29 June 2012 - 05:18 AM.


#3 hamluis

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Posted 29 June 2012 - 09:08 AM

FWIW: http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/client-for-microsoft-network/b0cf57cc-44e3-4cb8-9428-76a9f6f1c519?msgId=fb4716d5-fb8f-4262-be60-0724f6fcfa17&page=1&tab=AllReplies

Louis

#4 KBR1

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Posted 29 June 2012 - 12:10 PM

FWIW: http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/client-for-microsoft-network/b0cf57cc-44e3-4cb8-9428-76a9f6f1c519?msgId=fb4716d5-fb8f-4262-be60-0724f6fcfa17&page=1&tab=AllReplies

Louis



Louis,
Thanks for that info, was going to try that, but I do not have the RPC file key in my registry.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Rpc

#5 ElFasso

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Posted 29 June 2012 - 12:19 PM

1. Search for services.msc.

Posted Image

2. Press enter.

3. Then look for Remote Procedure Call (RPC) and try to start it manually.

If you can't start this service, we need to bring a fix to the register.

Edited by ElFasso, 29 June 2012 - 12:20 PM.


#6 cryptodan

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Posted 29 June 2012 - 12:24 PM

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#7 KBR1

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Posted 29 June 2012 - 01:12 PM

1. Search for services.msc.

Posted Image

2. Press enter.

3. Then look for Remote Procedure Call (RPC) and try to start it manually.

If you can't start this service, we need to bring a fix to the register.




Guess we need to bring that fix to the registry, RPC is not there anywhere under "services"

#8 KBR1

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Posted 29 June 2012 - 01:15 PM

Please download Farbar Service Scanner and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.



Here's that FSS file:
Farbar Service Scanner Version: 25-06-2012 01
Ran by Sandy (administrator) on 29-06-2012 at 13:12:36
Running from "C:\Users\Sandy\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
There is no connection to network.
Attempt to access Google IP returned error: Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\system32\Drivers\afd.sys
[2008-01-20 21:24] - [2008-01-20 21:24] - 0273920 ____A (Microsoft Corporation)

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2008-01-20 21:25] - [2008-01-20 21:25] - 0891448 ____A (Microsoft Corporation) FC6E2835D667774D409C7C7021EAF9C4

C:\Windows\system32\dnsrslvr.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0086528 ____A (Microsoft Corporation) F5A0F1DA1ED8B429597E71D27D976E31

C:\Windows\system32\mpssvc.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0393216 ____A (Microsoft Corporation) D1639BA315B0D79DEC49A4B0E1FB929B

C:\Windows\system32\bfe.dll
[2008-01-20 21:23] - [2008-01-20 21:23] - 0328704 ____A (Microsoft Corporation) 8582E233C346AEFE759833E8A30DD697

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe
[2008-01-20 21:23] - [2008-01-20 21:23] - 1054720 ____A (Microsoft Corporation) D5FB73D19C46ADE183F968E13F186B23

C:\Windows\system32\wscsvc.dll
[2008-01-20 21:23] - [2008-01-20 21:23] - 0061440 ____A (Microsoft Corporation) 683DD16B590372F2C9661D277F35E49C

C:\Windows\system32\wbem\WMIsvc.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0161792 ____A (Microsoft Corporation) 00B79A7C984678F24CF052E5BEB3A2F5

C:\Windows\system32\wuaueng.dll
[2008-01-20 21:25] - [2008-01-20 21:25] - 1695232 ____A (Microsoft Corporation) D79538B67FA641E986855DEF651E78FE

C:\Windows\system32\qmgr.dll
[2008-01-20 21:25] - [2008-01-20 21:25] - 0758272 ____A (Microsoft Corporation) 02ED7B4DBC2A3232A389106DA7515C3D

C:\Windows\system32\es.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0262144 ____A (Microsoft Corporation) F4BF4FA769DB51B106D2B4B35256988B

C:\Windows\system32\cryptsvc.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0128000 ____A (Microsoft Corporation) 6DE363F9F99334514C46AEC02D3E3678

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll
[2008-01-20 21:24] - [2008-01-20 21:24] - 0547328 ____A (Microsoft Corporation) 33FB1F0193EE2051067441492D56113C



**** End of log ****



#9 KBR1

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Posted 29 June 2012 - 01:24 PM

FYI:
when I click on ANY "service" within the "service window" it comes back with 2 errors:
1. Windows Internet Explorer Window: An error occurred in this dialog. Error:54 Unspecified Error
2. Internet Explorer Script Error: An error occurred in the script on this page.

by the way I did find the RPC, I was looking for just the abbreviation, not the spelt out version, plus when I expanded the "name field, then IT was apparantly visible. lol

#10 KBR1

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Posted 29 June 2012 - 01:29 PM

FWIW: http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/client-for-microsoft-network/b0cf57cc-44e3-4cb8-9428-76a9f6f1c519?msgId=fb4716d5-fb8f-4262-be60-0724f6fcfa17&page=1&tab=AllReplies

Louis



Still didnt find this KEY: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Rpc within registry
iii. Click the Edit menu, point to New, and then click DWORD Value.
iv. Type Server2003NegotiateDisable as the name of the new DWORD Value
v. Right-click Server2003NegotiateDisable, and then click Modify.
vi. In the Value Data box, type 1, and then click OK.

Should I CREATE folder and sub-keys???

#11 KBR1

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Posted 29 June 2012 - 02:11 PM

[quote name='ElFasso' timestamp='1340964990' post='2746228']
Download and install Windows Repair.



Tried the Windows Repair, I keep getting an error for any repair options that I execute.
Microsoft Windows "Window":
Execute processes remotely has stopped working
Close program (is the only option)

under STEP 2: Check Disc... same error
under STEP 4: Erunt Backup... same error

tried re-downloading, same error...

#12 ElFasso

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Posted 29 June 2012 - 02:40 PM

Attempt to access Local Host IP returned error: Localhost is blocked: Other errors « This alerts my there is an infection active.

We need to rule out infections;

================================== MBAM Scanner ==================================

Run a scan with MBAM:

Download the free version of Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log back here.


Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

================================== Eset Scanner ==================================

Run Eset online scanner;

Note: You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin
Go to the Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
  • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard or copy and paste the results here in this topic


================================== aswMBR ==================================

Mod Edit: Removed suggestion to run advanced malware removal tool (aswMBR) in non-malware forum where such is a waste of the OP's time. Please...read the topic at http://www.bleepingcomputer.com/forums/topic182397.html and be aware particularly of the 4th paragraph. None of the O/S or hardware forums...exist to detect or attempt to neutralize malware...if you think a topic needs such tools, use the REPORT button to get the topic moved to the appropriate MALWARE forum - Hamluis.

Edited by hamluis, 29 June 2012 - 09:23 PM.
Edited content - Hamluis.


#13 KBR1

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Posted 29 June 2012 - 05:13 PM

ElFasso,
Above is ALL great, except that my FIRST issue is connectivity, NO internet access.
Tried Malwarebyte's, but can't update...
Tried SuperAntiSpyware, but can't update...
Had AVG, removed, thought it was causing connectivity issues...
Had Norton 360, removed it also because maybe it was causing connectivity issues also...

So let's start from here:
NO internet capability with laptop,

I can download on a working internet CP and put on a flash drive,

dont know how to get updated definitions for those programs and save to a portable file,

nor do I know where to paste them within the laptop program files for proper operation.

If you know these things, please pass on and I will try those suggestions.

Thanks for your help.

#14 cryptodan

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Posted 29 June 2012 - 06:07 PM

Here is the link to the updated definitions for malwarebytes: http://data-cdn.mbamupdates.com/tools/mbam-rules.exe

#15 KBR1

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Posted 29 June 2012 - 07:18 PM

Thanks crytodan for the updated definitions for Malwarebytes,
ran quick check and it didnt find any infections.
Running Full system scan to check further.




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