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Help accessing original user/profile? Unhide not working


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#1 jhess56

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Posted 28 June 2012 - 06:31 PM

I had a virus hit my vps that kept changing my password, preventing me or my vps admin from logging in to do anything.

My vps admin switched me to a new vps desktop, and added my old vps desktop as drive E so I could try and access my files at least.

I could technically access the old E:user/admin/desktop from my new desktop but the virus had deleted/hid virtually all of my old desktop files

Someone from mwb support kindly guided me thru the process of getting rid of the nasty stuff from that drive using dr web (found dubrute and some other crap, pretty nasty).

Since the virus was no longer active and therefor could not change my passwords and lock me out anymore, my vps admin put me back directly onto my old vps desktop. I thought all would be well and I could try and run unhide.exe and get my stuff back or find a system restore point and do it that way.

My problem is that he seems unable to get me directly logged in as the original user/profile 'admin' where all my desktop stuff is, and from what I was told, where I need to directly run unhide.exe for it to have any chance for effect. I was setup with multiple user names to get access including a new 'Administrator' but my vps admin is unable to help me further to connect to the original 'admin'

I hope that makes sense as I find it very confusing myself, yet I've done the best I could to post what I'm dealing with in hopes of getting my files back.

I have run unhide.exe and checked out the main thread on it to no avail...I do not remember seeing anything called 'fakehdd' but I dont know what other names it could be under...besides I dont understand why it would change my pass and lock me out...I cant buy their bogus tool if I cant login and see that my stuff is 'gone'?

Any ideas or if you need further clarification just let me know.

Thanks

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#2 boopme

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Posted 05 July 2012 - 07:23 PM

Hello and sorry you seemed to have gotten skipped,if you still need help .....

We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#3 jhess56

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Posted 06 July 2012 - 12:50 AM

Thanks, I just followed your steps and posted the new thread, appreciate the help.

#4 boopme

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Posted 06 July 2012 - 11:17 AM

You're welcome!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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