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Help: Consistent Blue Screens Of Death


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#1 Emper0r

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Posted 04 March 2006 - 03:29 AM

Hey guys, I'm having some bizzare problems with blue screens of death. First off, here's my comp specs:

OS: Windows XP Pro
Processor: Pentium 4 3.04 ghz
Video card: Radeon 9700 Pro
Sound Card: Soundblaster Audigy
Ram: 1 GB of RD 1066
Motherboard: P4T533

This issue has been happening for about four days now, and it started ever since two things happened:

1. I cleaned up my C drive (deleted a lot of files and folders because it was so cluttered). When doing this I deleted all non-folder files that were sitting in the C drive by themselves, was this bad?

2. I downloaded a large program that may have had a virus attached.

Since both have happened, anytime I try to run a game like Counter-Strike, Civilization IV, Diablo II etc I recieve a blue screen of death that always mentions one of the following somewhere near the bottom:

Win32k.sys

or

NDIS.sys

Yet I can run all messenger programs, all media players, firefox and applications like Pokerstars without the blue screens of death coming up at all!

I've removed SP2 and re-installed Windows XP pro but I'm still recieving the error. I ran a full virus scan and ran Spybot for any spyware and both found nothing. I even tried re-installing my video card driver and sound driver... yet still getting these bsod's.

If anyone can help me solve this problem I will do anything and everything I can do to help them with anything they need help with thanks guys!

Edited by Emper0r, 04 March 2006 - 03:29 AM.

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#2 Herk

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Posted 04 March 2006 - 12:40 PM

I cleaned up my C drive (deleted a lot of files and folders because it was so cluttered). When doing this I deleted all non-folder files that were sitting in the C drive by themselves, was this bad?


Yes. This is very bad. But if you reinstalled, that should fix it. Do you have any stop errors with the BSOD that you could post here?

#3 Emper0r

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Posted 04 March 2006 - 04:24 PM

I cleaned up my C drive (deleted a lot of files and folders because it was so cluttered). When doing this I deleted all non-folder files that were sitting in the C drive by themselves, was this bad?


Yes. This is very bad. But if you reinstalled, that should fix it. Do you have any stop errors with the BSOD that you could post here?


Sorry for my noobness... but what are stop errors exactly? Once I find out I'll write them down and post them here :thumbsup: thanks
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#4 Herk

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Posted 04 March 2006 - 05:06 PM

When you get the blue screen, there would be a error message, including a long number like 0x00009. . .

That would give some idea why the thing crashed.

But another thing you can do is look in your event viewer to see if it kept track of problems. Go to your control panel and open Administrative Tools and then Event Viewer and check through the Applications and so on to see what it says.

#5 Emper0r

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Posted 04 March 2006 - 05:59 PM

When you get the blue screen, there would be a error message, including a long number like 0x00009. . .

That would give some idea why the thing crashed.

But another thing you can do is look in your event viewer to see if it kept track of problems. Go to your control panel and open Administrative Tools and then Event Viewer and check through the Applications and so on to see what it says.


Well I see that 0x00009 stuff and to the left of it is one of these two file names:

Win32k.sys
NDIS.sys

any ideas?
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#6 Enthusiast

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Posted 04 March 2006 - 11:34 PM

Did you reformat and wipe the disk before reinstalling Windows?

Do you have a Microsoft Windows XP disk or did you use the manufacturer's restore disk, and if you used a restore disk did you do a full restore (destructive) or a repair?

Why did you remove SP2? Is it what caused the BSODs?

As you have found out by experience, deleting files manually deletes files necessary for your aps if not Windows itself to work properly, but a full, destructive install should have resolved that (as well as any malware issues you may have had).

Being that you just reinstalled Windows, the easiest and fastest thing would be to do so again.

Edited by Enthusiast, 04 March 2006 - 11:40 PM.


#7 Emper0r

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Posted 05 March 2006 - 02:51 AM

Did you reformat and wipe the disk before reinstalling Windows?

Do you have a Microsoft Windows XP disk or did you use the manufacturer's restore disk, and if you used a restore disk did you do a full restore (destructive) or a repair?

Why did you remove SP2? Is it what caused the BSODs?

As you have found out by experience, deleting files manually deletes files necessary for your aps if not Windows itself to work properly, but a full, destructive install should have resolved that (as well as any malware issues you may have had).

Being that you just reinstalled Windows, the easiest and fastest thing would be to do so again.


I did a re-install that keeps all my files but re-installs the system based stuff.

I un-installed SP2 because it's not included on my XP pro disc(it's 2+ years old)

I'm assuming you would recommend reformatting? Looks like the thing I should do anyways... I just wish I didn't have to because I have a lot of stuff on my HD that I can't backup and I don't wanna lose.
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#8 phantazy

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Posted 05 March 2006 - 04:39 AM

You can do a 'Repair' install which will save your files. If that doesn't work, you can do a fresh install, with the 'L' key option, which allows Windows to be installed on the original location, which will also preserve your files, you'll lose functionality of applications, though and these will be present, but not accessible. Remember to change your boot sequence in Bios to 'primary boot device = Cd rom'.

#9 Enthusiast

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Posted 05 March 2006 - 12:05 PM

Backup your data and do a complete install, wiping the disk and reformating.

It will resolve all problems.

Disconnect everything but the mouse, keyboard and monitor including your broadband internet connection if applicable when you do this.

After reinstallation make sure the firewall is enabled (it won't be by default) and go to Windows Update and download SP2. You do not have to get SP1 first as SP2 includes everything on SP1.

Reboot and go back to Windows update, set it to update and install automatically and set it to do updates at a time when you know your computer will be on. Get all additionall available updates at this time as well.

Next reinstall your AV program and update its virus definitions.

Next get a good firewall (the Freeware Zonealarm SE is adaquate)
Once it is installed and on, deactivate the Windows firewall.

Get additional anti-malware aps such as Windows Defender, Spybot Search and Destroy (with Teatimer activated), Adaware Personal (freeware), etc and update each after you install them.

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
Free Zone Alarm SE:
http://www.zonelabs.com/store/content/cata...g=en&lid=nav_za

use the following to paste in the forum:

http://www.zonelabs.com/store/content/cata...g=en&lid=nav_za


Sygate: http://www.sygate.com/

Antivirus programs - freeware (you can only use one resident anti-virus program on your computer. More than one will conflict)

AVG: http://www.grisoft.com/us/us_index.php

Avast Anti-virus freeware
http://www.komando.com/bestshareware.asp


Anti-malware freeware (You can run as many of these as you wish. Generally there is no conflict between these and you should always run several)

Ad-Aware SE Personal is a free version and it can be downloaded from our Mirror Sites in the Download section at Lavasoft website. However, please note that while the free Ad-Aware SE naturally helps you remove all spyware, it does not provide real-time memory scanning; this capability comes with the paid versions.

http://www.lavasoft.com/

Click on Adaware SE Personal in “Products” on the left side of the page

Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection.


Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection.

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

AČ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.

Here are some web based scans that may be helpful in the future - out them in your "favorites" in Internet Explorer. You must use IE to run these as they require Axtive X to operate:

Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

online trojan scans here -
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Reinstall all aps and restore the data you backed up.

Edited by Enthusiast, 05 March 2006 - 12:08 PM.


#10 Herk

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Posted 05 March 2006 - 08:07 PM

I just wish I didn't have to because I have a lot of stuff on my HD that I can't backup and I don't wanna lose.


You really need to find a way to back things up, for now and for the future. Even something like a thumb drive where you can plug into a USB port and save files to it, then store them on another computer, or a CD burner, which is probably the cheapest way to go - CD's are only around thirty cents apiece and will hold 700 mb.

#11 Enthusiast

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Posted 05 March 2006 - 10:52 PM

The best way to backup is on a seperate drive - a slave drive or a USB external drive.

There is backup software that automates backups at predetermined intervals set by you (can even be set for incremental backups). One of the particularly good brands of software for this purpose is Dantz Retrospect which even comes with certain USB external drives made specifically for this purpose.




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