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Blue screen of death*URGENT!!!


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#1 Helllpppppppp

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Posted 28 June 2012 - 11:30 AM

My uncle dropped his laptop, and I started his laptop up, an asus aspire 5253, model num p5we6. It starts up fine until the win 7 boot logo. The. It gets a blue screen of death an restarts. It does that over and Ovr again. How can I tell what hardware inside the laptop is damaged. Help much appreciated!

Edited by hamluis, 28 June 2012 - 11:35 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 Artrooks

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Posted 28 June 2012 - 12:21 PM

Hello,

First, I would make sure that no removable components were jarred loose:
  • Unplug the A/C adapter if it is connected, flip the laptop over and remove the battery.
  • Unscrew and remove the cover for the memory. Gently remove and reseat each module. (Beware of static electricity when handling)
  • Do the same for the hard drive and wireless card if you can gain access.
  • Replace battery, A/C cord, and retest.

Next, if no change, can you access Safe Mode?
  • Power on the computer and continue to tap the F8 key.
  • At the Advanced Boot Options menu, arrow to Safe Mode and press <Enter>
  • Log into your usual account.
  • Does this work?

Regards,
Brooks



 


#3 rotor123

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Posted 28 June 2012 - 12:53 PM

One quick point. Aspire is an Acer and not an Asus model.

Go to Seagate and download the diagnostics from this page
http://knowledge.seagate.com/articles/en_US/FAQ/201271en

follow the instructions for the Bootable CD version.

Then boot the laptop off of the CD and run both the short and long tests.

At this point do not do the fix if it finds any problems. Please report back with the results.
Running the fix could result in data loss.

See if you can boot into the windows repair, recovery options.


Thanks
Roger

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#4 Helllpppppppp

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Posted 28 June 2012 - 07:51 PM

Kk I'll try these methods as soon as I get Internet thx:) and Plz keep visiting this post for an update. Ty guys , ur great!

#5 RB_Kandy

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Posted 30 June 2012 - 12:15 AM

Here is an idea, not sure if it will do any good, in the BIOS, disable everything except keyboard, hard drive, and monitor, even the mouse pad. Start windows in safe mode.
The reason you should try to disable all devices that aren't essential to load windows is because a BSOD can be caused by the system attempting to access a piece of hardware that is physically damaged.
A reason to load it in safe mode is to set everything to it's minimum settings and default specs. I once had a computer that would crash right after the win logo screen, the reason was the monitor got damaged, couldn't run anything higher than 800x600 at 60hz. Windows setting after logo told the monitor to immediately go to a higher resolution at 75Hz, when the monitor couldn't, it gave a BSOD.

Oh yeah, and be sure to run that program rotor123 mentioned.
In fact, I think I am going to download and burn that handy dandy program :)

However that seagate program only checks for HDD problems, not all hardware problems.
Perhaps you can run a Linux live distro from a CD or flash drive, and maybe from there you can run some tests? I honestly don't know, don't use linux, but I figured I'd toss that out there.

Well those are all the ideas I can think of.

#6 Helllpppppppp

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Posted 05 July 2012 - 09:06 PM

I burned the img into a cd but the computer is stuck at the black screen. It says " starting bcdw" it's benn like that for a while now

#7 Helllpppppppp

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Posted 05 July 2012 - 09:12 PM

How do u disable Everything? I'm trying kandys method

Edited by Helllpppppppp, 05 July 2012 - 09:15 PM.


#8 AustrAlien

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Posted 05 July 2012 - 09:14 PM

... the computer is stuck at the black screen. It says " starting bcdw" ...

Same problem reported here:
  • http://www.bleepingcomputer.com/forums/topic383651.html/page__view__findpost__p__2752563
The problem actually seems to be in the computer rather than the bootable SeaTools CD.
  • There is an incompatibility issue with some systems.
One of the suggested solutions is to use one of the earlier versions of SeaTools for DOS.

NOTE: If you have any difficulty booting with this version, please use one of the legacy versions of SeaTools for DOS.

Source: http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

and:

Note: If you have system compatibility problems with the v2 GUI version, please use the v1 Text version. It has the same level of diagnostic capability and hardware support. These two versions are updated and released together.


Edited by AustrAlien, 05 July 2012 - 09:15 PM.

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#9 Helllpppppppp

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Posted 05 July 2012 - 09:24 PM

My computer doesnt load up and te forum link u gave me didn't have a solution. I booted it correctly.

#10 AustrAlien

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Posted 05 July 2012 - 09:48 PM

My computer doesnt load up and te forum link u gave me didn't have a solution. I booted it correctly.

I do not understand: Please explain.
AustrAlien
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#11 AustrAlien

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Posted 05 July 2012 - 09:52 PM

It gets a blue screen of death an restarts.

Please do the following:
(the screenshots are from Windows XP, but things will be essentially the same in Windows 7)

Get a look at the error message presented by the BSOD (blue screen of death) ....
  • Start tapping the F8 key after you press the ON button, and continue tapping until you are presented with the "Advanced Boot Options" menu screen.

    Posted Image
  • Use the UP/DOWN arrow keys to select "Disable automatic restart on system failure" and press the <ENTER> key.
  • Your system will attempt to restart normally, but when it crashes, it will not re-start: Instead, you will see a BSOD with error message.

    Posted Image
  • Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

AustrAlien
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#12 Helllpppppppp

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Posted 08 July 2012 - 04:34 PM

Can't enter safe mode. I replaced everything too

#13 Helllpppppppp

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Posted 08 July 2012 - 04:36 PM

Can't enter safe mode. I replaced everything too

#14 Helllpppppppp

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Posted 08 July 2012 - 04:37 PM

I will try to reply ASAP aust




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