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Hard Drive Issue?


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#1 Phrequency

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Posted 27 June 2012 - 07:01 PM

Alright so my Mom's computer is having a HD issue (I think). My dad said that there was an error saying something was corrupted. Next whenever they'd start up the computer they would get an error saying "Reboot and Select proper boot device or Insert Boot Media in selected boot device and press a key."

~ I tried changing the boot priority in the BIOS but that didn't help.
~ When I looked in the BIOS after trying to change SATA/power cables, the hard drive was labeled as "7 7 7 7 7 7 7" and then "J1J1J1J1J1J1"
~ When I tried booting from CD with the Windows XP disc it loaded the setup files then said "Setup did not find any hard disk drives installed in your computer"
~ I tried both the old hard drive that was in the computer when this originally happened and also a brand new hard drive that we bought from Newegg.

The specs of the computer that I do know are:

Windows XP
2GB RAM
HITACHI HD

sorry I don't know more

Please help!

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#2 coxchris

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Posted 27 June 2012 - 07:44 PM

Hi

It looks like A BIOS issue or Hard drive error. Can you pull the CMOS battery in order to reset the BIOS see if that helps

http://pcsupport.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=pcsupport&cdn=compute&tm=9&f=00&su=p504.6.342.ip_&tt=3&bt=1&bts=1&zu=http%3A//www.computerhope.com/issues/ch000239.htm

Once you pulled the CMOS you have to wait 15 mins

Did you switch out the hard drive cables

Please run the appropriated diagnostics from the manufacture http://www.tacktech.com/display.cfm?ttid=287

If every solution fails, I would send it back DOA.

Edited by coxchris, 27 June 2012 - 07:46 PM.

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#3 Phrequency

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Posted 27 June 2012 - 07:55 PM

I did switch the hard drive cables. I pulled the CMOS battery out but I did not know you had to wait 15 minutes. It reset the BIOS and stuff though. I'll wait 15 minutes I suppose.

#4 Phrequency

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Posted 27 June 2012 - 07:57 PM

Update: When I start the computer up, sometimes it says "SATA 4: HITACHI HDT... S.M.A.R.T. Command Failed"

#5 coxchris

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Posted 27 June 2012 - 11:55 PM

SMART is damage so you need to replace the drive

http://www.corenetworkz.com/2010/03/hard-disk-smart-command-failed-reason.html

What is SMART

http://en.wikipedia.org/wiki/S.M.A.R.T.

Edited by coxchris, 27 June 2012 - 11:56 PM.

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#6 Phrequency

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Posted 27 June 2012 - 11:58 PM

I know but it's weird because the brand new hard drive doesn't work either. The BIOS detects it but then it says that there's no hard disk drives installed.

#7 coxchris

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Posted 28 June 2012 - 12:35 AM

Have you try AHCI mode in the BIOS? does it recognize the drive in AHCI mode?

you can try another port on the motherboard.

Edited by coxchris, 28 June 2012 - 12:36 AM.

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#8 rotor123

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Posted 28 June 2012 - 03:22 PM

What model of new hard drive is it?

I usually see that kind of error when the hard drive is defective or with an IDE (Wide ribbon cable) drive where both drives are set to master or both are set to slave.

For what its worth if the BIOS setting for the drives is AHCI or Raid then XP can have trouble detecting the drive. However first step the BIOS had to detect the drive.

What Make and model of computer is it. If a non name brand what make and model is the motherboard? Asus?

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