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Update, antivirus service disabled


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12 replies to this topic

#1 mork58

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Posted 27 June 2012 - 01:41 PM

Hey, Problem is I can't start any antivirus, malaware, adaware, windows update etc. services. When i install they install but services are disabled and won't start. Programs will run on safe mode though. I have tried scanning Vipre antivirus, Spywareware Dr. Malawarebytes, Stopzilla, Microsoft Essentials, Super Antispyware etc. Ran Windows 7 Manager for all fixes, TDSS Killer, tweaking.com Windows repair (all fixes) Action Center wont enable updates,antivirus, firewall (red X beside menus) etc. get same message can't enable servives?? Tried everything possible, any one have any ideas??? Thanks Mark :thumbsup:

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#2 Broni

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Posted 27 June 2012 - 07:20 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 mork58

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Posted 28 June 2012 - 01:48 PM

Hi, Tried starting up computer today and it wont start up?? Tried every option, safe mode, safe mode with network, cmd prompt, de bugging etc but won't start up! Message on restart says scanning for errors then says can not fix errors please restart computer. On restart get same message. Also say's Windows has shut down to prevent damage to computer, check hardware device, hard drive etc for errors. Says to run chkdsk but unable to?? Can't send any Any suggestions would be greatly appreciated!! Thanks Mark :thumbsup:

Edited by mork58, 28 June 2012 - 01:55 PM.


#4 ElFasso

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Posted 28 June 2012 - 02:04 PM

Do you have the Windows7 Repair/Install DVD?

If so;

Please try to start "Startup repair".

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#5 mork58

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Posted 28 June 2012 - 05:35 PM

Unfortunately no came pre installed on laptop :angry:

Edited by mork58, 28 June 2012 - 05:51 PM.


#6 mork58

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Posted 28 June 2012 - 05:50 PM

it just went into system startup repair today with no warning and now only loops startup repair, which fails. Wont boot in any mode, just loops back to start up repair and reboots.

#7 Broni

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Posted 28 June 2012 - 07:36 PM

I reported your troubles to appropriate malware helpers.
Hold on there.

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#8 mork58

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Posted 28 June 2012 - 10:00 PM

Thanks........will be holding on!! :killcomp:

#9 Elise

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Posted 29 June 2012 - 01:48 AM

Hello, lets see if the following will reveal a possible cause of the problem.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.

This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


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#10 mork58

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Posted 29 June 2012 - 11:50 AM

Hey Elise, I Really appreciate all the help you guys & gals are doing. Unfortunately at this time, I don't think your I will be able to follow your last post due to the fact the sick computer is about 500 miles away. It is my daughters computer and she just recently moved to a new city and does not know any one she can turn to for help. She really doesn't have access to another computer and I don't know if she would be confident to try and fix it herself. I really don't have to many options at this time but but if i manage to get her computer I will let you know of any results. Thanks again you guy's are awesome!!!! :clapping:
PS Love reading your Blog.........great information!!

#11 Elise

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Posted 29 June 2012 - 12:18 PM

Unfortunately it will be quite difficult to fix this without a bootable disk. Does she have at least an USB drive and access to a public computer (like a library computer or similar)?

regards, Elise


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#12 mork58

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Posted 29 June 2012 - 03:32 PM

Hi Again Elise, I might going to see her this weekend so I have all info and programs to try and get this thing fixed. I really appreciate what you guy's do!! :thumbsup: I will let you know the outcome ASAP. Thanks again for all your help.....Mark

#13 Elise

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Posted 30 June 2012 - 01:08 AM

Glad to hear that Mark. Be aware though that the steps I included are preliminary only; they create an MBR dump, but do not actually fix anything yet.

regards, Elise


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