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IE will not launch


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#1 Blackstar57

Blackstar57

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Posted 27 June 2012 - 12:04 PM

Hello again folks. I've been here before and received excellent help.
This time I have a friends computer running Win7 Ultimate 32bit. Her browser won't launch. First thing I noticed was no apparent Anti Virus program. I was under the impression that she was using security software from her IP, a local cable company. So far I have run MBAM and super anti spyware. Each are finding Trojans and other assorted junk. Each time I get rid of the viruses and reboot. Then still no browser. I even ran virus checks in safe mode with the same results. Does anybody have a clue as to what I have and how to get rid of it?
I'm on my own PC at the moment with her's beside me. Thanks in advance.

Glenn

Edited by Blackstar57, 27 June 2012 - 12:05 PM.


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#2 ElFasso

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Posted 27 June 2012 - 12:15 PM

Some infections can damage IE or broke the internet connection...

The best to do is to create a DDS log and past into a new topic in the malware removing forum:

1. Follow the instructions "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help" and create a DDS-log.
===> http://www.bleepingcomputer.com/forums/topic34773.html

2. Create a new topic into the forum "Virus, Trojan, Spyware, and Malware Removal Logs" and then past the DDS-log into that topic:
===> Go to http://www.bleepingcomputer.com/forums/forum22.html and click on "Start New topic"

An malware expert in that forum will be helping you with this kind of infection(s).

Edited by ElFasso, 27 June 2012 - 12:17 PM.


#3 Blackstar57

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Posted 27 June 2012 - 09:39 PM

Thanks ElFasso... Had to leave for work. Just getting home. Will follow your instructions in the morning.




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