Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Removed XP Home Security 2012. Other problems still around.


  • This topic is locked This topic is locked
4 replies to this topic

#1 checkyoufeet

checkyoufeet

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:54 PM

Posted 27 June 2012 - 09:17 AM

The computer in question is an HP laptop running Windows XP Home, SP3.
XP Home Security was keeping me from running... just about anything. It was mucking up the wireless card and IE (the only browser on it) would open and immediately close. No error, just a flash of a white window.

I managed to get Malwarebytes to do a full scan and it removed over 130 infections.
Rebooted, and the wireless card works and I can connect to the internet. I can't actively choose what network to connect to, it doesn't display any.

I installed Opera and Firefox to test with. Neither of them can connect to Google. It just hangs with no error. No "Can't connect" or anything. Just a forever-moving load bar. Any other website I tried worked fine, though.

Right now, it is currently locked up during a DDS scan. Mouse moves but nothing is clickable. I was going to post all the logs in the appropriate forum, but I didn't know what to do if it couldn't complete them, so I'm posting my issues here.

I've gotten the machine from dead to limping, I just don't know what to do next.

BC AdBot (Login to Remove)

 


#2 ElFasso

ElFasso

  • Members
  • 229 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Belgium
  • Local time:09:54 PM

Posted 27 June 2012 - 09:29 AM

Try Rkill, this tool eliminates 'temporary' the malware.

==> http://www.bleepingcomputer.com/download/rkill/

And then try to run DDS and other tools.

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,912 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:54 PM

Posted 27 June 2012 - 09:37 AM

If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.
  • Close all other applications and windows so that you have nothing open.
  • Double click on the Posted Image icon on your desktop.

    Vista/Windows 7 users right-click and select Run As Administrator.
    If you receive a UAC prompt asking if you would like to continue running the program, you should press the Continue button.
  • Under Output, ensure that Minimal Output is selected.
  • Click the "Scan All Users" checkbox.
    Leave the remaining selections to the default settings.
  • Click the Posted Image button.
  • Do not use the computer while the scan is in progress.
  • When the scan is complete, two log files will open in Notepad:
    • OTListIt.txt <- (will be maximized)
    • Extras.txt <- (will be minimized in the Task Bar).
  • Both logs are automatically saved to the Desktop.
  • Please copy and paste the contents of OTListIt.txt and Extras.txt in your next reply.
    If the Extras.txt log is too long, you may need to add a second reply to your thread or upload it as an attachment.
  • Click the red X in the upper right corner to exit OTL.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.


Create an OTL log and post it in A new topic here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 checkyoufeet

checkyoufeet
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:54 PM

Posted 27 June 2012 - 10:05 AM

Thank you, boopme.
QTL ran fine. I started a thread here: http://www.bleepingcomputer.com/forums/topic458518.html

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,912 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:04:54 PM

Posted 27 June 2012 - 11:48 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users