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W7 freezing soon after startup


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#1 TS656577

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Posted 27 June 2012 - 08:18 AM

Hey everyone, I'm having issues with W7 freezing soon after startup. It works fine for 5 min TOPS and the next second I know, it's frozen and I get the busy icon (like a circle) in place of my mouse pointer. Then if I wait a few more minutes, I get the pictures below(in that order). I'm not the only one to use the computer so did someone else mess something up? Any help is appreciated! Thanks!

Attached Files



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#2 Allan

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Posted 27 June 2012 - 08:30 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 hamluis

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Posted 27 June 2012 - 08:30 AM

That second screenshot...is a common one which occurs when the CMOS battery is failing and the system reverts to the default CMOS options, which includes a network boot.

I would replace the CMOS battery...then go into the BIOS and elect the default settings and ensure that the hard drive is the first boot option...save the changes by hitting F10.

Louis

#4 TS656577

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Posted 27 June 2012 - 11:56 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply


Hopefully this is what you were asking for! Thanks for your help btw

==================================================
Dump File : 051412-40232-01.dmp
Crash Time : 5/14/2012 4:08:41 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0475f3f0
Parameter 2 : fffff880`04206f94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051412-40232-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 373,376
==================================================

==================================================
Dump File : 012812-13665-01.dmp
Crash Time : 1/28/2012 10:31:29 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`071444e0
Parameter 2 : fffff880`03ecaf94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012812-13665-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 373,384
==================================================

==================================================
Dump File : 011612-14492-01.dmp
Crash Time : 1/16/2012 9:33:51 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`05c9f180
Parameter 2 : fffff880`03f3ef94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011612-14492-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 377,704
==================================================

==================================================
Dump File : 010512-12261-01.dmp
Crash Time : 1/5/2012 1:43:51 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff960`000c6fdd
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000050
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c6fdd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010512-12261-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,272
==================================================

==================================================
Dump File : 110611-14851-01.dmp
Crash Time : 11/6/2011 10:55:01 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`098b13b0
Parameter 2 : fffff880`04140f94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-14851-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 373,360
==================================================

==================================================
Dump File : 102811-16426-01.dmp
Crash Time : 10/28/2011 8:46:10 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`075594e0
Parameter 2 : fffff880`04121f94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102811-16426-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 377,728
==================================================

==================================================
Dump File : 101911-14274-01.dmp
Crash Time : 10/19/2011 4:29:11 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000006
Parameter 4 : fffffa80`0557e000
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+17fa
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101911-14274-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 346,736
==================================================

==================================================
Dump File : 090711-16504-01.dmp
Crash Time : 9/7/2011 7:19:49 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07ddb010
Parameter 2 : fffff880`0416df94
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090711-16504-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 377,728
==================================================

#5 Artrooks

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Posted 27 June 2012 - 02:48 PM

Hello,

What is your computer make and model number?

Computer freezing can have many causes: hardware, software, malware, temperature or a combination.

Your minidumps show an 8 month history of BSODs - associated with "dxgkrnl.sys" which is part of the computer's DirectX system: http://mechiwiki.com/techmed/windows/dxgkrnl-sys-bsod.

A good starting point would be to make sure that you have the most up to date display drivers for your graphics card.

  • Type: devmgmt.msc into the search bar and click on devmgmt.msc at the top of the column.
  • Click the (+) sign next to Display adaptors and write down the adaptor's name.
  • Right mouse click on the adaptor and click Properties, click the Driver tab, and note the Driver Version number.
  • If your computer is OEM (HP, Dell, eMachine, etc.), go the the computer manufacturer's website to see if a newer Display driver exists. If it's a third party card: nVidia, ATI, etc. go to their website.

Regards,
Brooks



 


#6 AustrAlien

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Posted 27 June 2012 - 07:35 PM

The information that you have provided tells a simple (but sufficiently detailed) little story: The Windows system is intermittently losing connection with the hard drive.

Note: the minidumps found by BSV are old and irrelevant at this stage. No crash dump is being saved by these recent crashes because the hard drive is effectively "missing" at the time of the crash, and also on subsequent re-start of the system, as indicated by the second screenshot where "no bootable device" is then displayed (the cmos battery is NOT likely to be the problem, Louis!).

The problem is likely to lie with either the cable(s)/connections to the hard drive or with the hard drive itself. There's a 50/50 chance either way. (I am assuming a desktop computer rather than a laptop here?)

Firstly, open up the box ... *** disconnect all power to the box before doing this *** ... and un-plug/re-plug both ends of the data cable (connecting the hard drive and the motherboard) making sure that the connections are fully and firmly in place. Do they seem loose to you??? Do likewise with the power cable connection to the hard drive. Then re-test the system by starting and using it as normal, and restarting the system several times: Does the problem persist?

If the problem persists, then we need to test the hard drive.

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Note: You may wish to view the following ...
Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.

Edited by AustrAlien, 27 June 2012 - 07:42 PM.

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#7 TS656577

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Posted 28 June 2012 - 06:36 AM

Everyone, thanks for your help!
I haven't had time to try any of your replies just yet (I'm on a school computer at college). If it helps, it's an Acer laptop with an OCZ SSD (I don't know model numbers since I'm not at home)

#8 AustrAlien

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Posted 28 June 2012 - 06:51 AM

... it's an Acer laptop with an OCZ SSD ...

Ouch! That's a whole different ball game in another part of town!

I try to stay as far away as possible from SSDs and their many, many problems: Sorry!

I can only suggest checking for updates to the SSD firmware as a possible solution, but am inclined to think that the SSD itself is going to be the source of the problem ... unless your particular model of laptop uses an incompatible/troublesome controller.

Edit: When you get the chance provide the full model details (see label on underside) of your laptop, and of the SSD. A Speccy report might also be of assistance to a potential helper. Please Publish a Snapshot using Speccy, and post a link to it in this thread.

This is a convenient and accurate way of providing us with details of your computer specifications.

Edited by AustrAlien, 28 June 2012 - 07:02 AM.

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#9 TS656577

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Posted 28 June 2012 - 03:28 PM

Here is that screenshot, I will take it apart and check the connections in a bit.
http://speccy.piriform.com/results/r4PmUWgOAxNwDdzrE73X5tM

BTW, it's an Acer Aspire 5552G-7641 (not great but it works for running 3D cad simulations...well did lol)

#10 James Litten

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Posted 28 June 2012 - 07:00 PM

Hi

Try freeing up some disk space and see if that helps.

James

#11 AustrAlien

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Posted 28 June 2012 - 07:26 PM

From the Speccy report:

Disk Letter: C:
Size: 107GB
Used Space: 105GB (99%)
Free Space: 2.01GB (1%)


The minimum free space that you should ever let your Windows system drive get down to is 15%.
  • You should aim to keep at least 25% free space.
The first thing you should do right now is delete any unnecessary personal files and transfer some of your personal files (such as music) to an external USB hard drive or flashdrive. Run CCleaner to get rid of some unnecessary junk.

Re: CCleaner

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