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I'm sure I'm infected, but don't know what to do


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4 replies to this topic

#1 joel5247

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Posted 27 June 2012 - 12:16 AM

This is actually my friend's computer so I'm not too sure what he was doing when his computer started acting up. Off the bat, there is no internet connection (it shows no adapters to be installed), brightness doesn't work, sound card is not being detected, and I went into the System Services and I want to say that 98% of services are disabled. I've managed to install Malwarebytes via usb, but it found nothing and I'm not too sure if I can install it with updates versus installing it and then trying to update via internet on the infected PC. I ran a boot scan with Avast and it also found nothing. I've never run into anything like this. Please help!!! I'm probably not giving enough detail so please feel free to ask if anything comes to mind. Thanks in advance!

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#2 ElFasso

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Posted 27 June 2012 - 08:56 AM

The suspicious behavior of the computer looks like it has a rootkit or another kind of infection. You'll need to create a DDS-log for the experts of malware removing.

1. Follow the instructions "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help" and create a DDS-log.
===> http://www.bleepingcomputer.com/forums/topic34773.html

2. Create a new topic into the forum "Virus, Trojan, Spyware, and Malware Removal Logs" and then past the DDS-log into that topic:
===> Go to http://www.bleepingcomputer.com/forums/forum22.html and click on "Start New topic"

Edited by ElFasso, 27 June 2012 - 08:59 AM.


#3 joel5247

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Posted 27 June 2012 - 09:05 PM

Thanks for you reply. I've tried to run the DDS log script, but it's not letting me. The only thing that I thought may have been blocking it was Avast, but even after I stopped the service, it did not let it run. I just get an open notepad with a bunch of jumbled text. Any suggestions?

#4 joel5247

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Posted 27 June 2012 - 09:27 PM

Nevermind. I found a post that led me to a link that would add registry entries that would allow me to run it. I've added the link below. It's for people running Windows 7. Thanks anyway Fasso!

http://www.winhelponline.com/fileasso/scr_fix_w7.zip

#5 Queen-Evie

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Posted 27 June 2012 - 10:56 PM

Since you have now posted logs in MRL Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

This topic is now closed.




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