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Cannot Format C Drive in CMD prompt


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#1 median

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Posted 26 June 2012 - 10:18 PM

I have a customer's laptop that will not start. Upon start up, it looks like bootmgr is corrupted or missing. I have managed to boot using a Windows 7 disc and get into the CMD promt. However, when I try to run "diskpart" it just gets stuck and will not give me a prompt to start erasing/formatting the drive(s). I have tried re-installing Win7, as well as tried repairing so that I could roll back the drive, and none of those work. Any help?

This is an HP G72 laptop (Win7 - Core I-3)

Thanks,
median

UPDATE: Nevermind! I think I figured it out. It looks like DISKPART just took longer to boot up than expected. I am cleaning the drive now. We'll see how it goes! This must have been one NASTY virus! Dang kids and their online games/downloads. They click on anything and everything that looks cool.

Edited by median, 26 June 2012 - 10:50 PM.

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#2 hamluis

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Posted 27 June 2012 - 08:24 AM

Thanks for letting us know...happy computing :).

Louis




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