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cant connect to internet msybe firewall issue


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3 replies to this topic

#1 help my computer

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Posted 26 June 2012 - 01:07 PM

Thank you for taking the time to read this. My desktop cant connect to the Internet. I ran malwarebytes and super anti spyware. They both detected Trojans and malware and deleted and quarantined them. I restarted and still couldn't connect. All other network devices can get online. The desktop cant. This time I did a system restore and when the computer restarted it said a file had been moved and renamed which I thought was odd. Anyway the restore didn't work. Ran scans again. Everything seems ok on that end. Tried launching Internet explorer since I had only tried firefox so far and it didn't work. Looked at my firewall since explorer prompted me to and it says windows firewall settings cannot be displayed because associated service is not working. Tried to start ICS but it fails. Tried safemode strangely can see firefox homepage on second tab but cant navigate any more than that. I am writing this from my kindle so I hope you have a creative way to get me back online. I don't have a second computer. Thank you.

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#2 Broni

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Posted 26 June 2012 - 08:22 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 help my computer

help my computer
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Posted 26 June 2012 - 09:40 PM

Thanks for the reply. I don't know how to download all this since I cant get online. Please help.

#4 Broni

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Posted 26 June 2012 - 09:52 PM

Use the computer you're posting from to download those tools and USB flash drive to transfer tools to sick computer.

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