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Cannot use Search Engine function of Google/MSN/Yahoo


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3 replies to this topic

#1 TKWizard

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Posted 26 June 2012 - 12:09 PM

Hello Bleeping Computer

One of our work computers is unable to access any page that has a search engine in it such as Google, MSN and Yahoo. However, I can access the other parts of the sites such as Maps, Mail, News, etc. I checked the hosts file and found something odd with it and I managed to fix it. However the problem still persists. Operating system is Windows XP.

Here are the DDS and GMER Logs. Attach.txt attached as per guide.

DDS


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.5.1
Run by Administrator at 11:18:14 on 2012-06-26
.
============== Running Processes ===============
.
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\mnmsrvc.exe
C:\Program Files\Trend Micro\OfficeScan Client\NTRtScan.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\SysAid\IliAS.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.dell.com
uDefault_Page_URL = hxxp://www.dell.com
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\officescan client\pccntmon.exe" -HideWindow
mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRunOnce: [!CleanupNetMeetingDispDriver] "c:\windows\system32\rundll32.exe" msconf.dll,CleanupNetMeetingDispDriver 0
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1297176301979
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 172.16.32.2 172.16.33.15
TCP: Interfaces\{73950CBB-146C-4FFA-BC67-9F728A519907} : DhcpNameServer = 172.16.32.2 172.16.33.15
Notify: igfxcui - igfxsrvc.dll
.
============= SERVICES / DRIVERS ===============
.
R? AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service
R? TmProxy;OfficeScan NT Proxy Service
S? TmFilter;Trend Micro Filter
S? TmPreFilter;Trend Micro PreFilter
.
=============== Created Last 30 ================
.
2012-06-26 15:09:51 -------- d-----w- c:\documents and settings\administrator\local settings\application data\Adobe
2012-06-26 15:01:47 -------- d-----w- c:\program files\Oracle
2012-06-26 14:58:47 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-06-26 14:58:47 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-26 14:54:39 772504 ----a-w- c:\windows\system32\npdeployJava1.dll
2012-06-26 14:54:39 143872 ----a-w- c:\windows\system32\javacpl.cpl
2012-06-26 14:04:12 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2012-06-26 13:37:58 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes
2012-06-26 13:37:48 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-06-26 13:37:46 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-06-26 13:37:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-06-26 13:31:35 -------- d-sh--w- c:\documents and settings\administrator\IETldCache
2012-06-14 11:33:29 521728 ------w- c:\windows\system32\dllcache\jsdbgui.dll
.
==================== Find3M ====================
.
2012-06-02 19:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 19:19:38 219160 ----a-w- c:\windows\system32\wuaucpl.cpl
2012-06-02 19:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 19:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 19:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 19:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 19:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 19:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-31 13:22:09 599040 ----a-w- c:\windows\system32\crypt32.dll
2012-05-16 15:08:26 916992 ----a-w- c:\windows\system32\wininet.dll
2012-05-15 13:20:33 1863168 ----a-w- c:\windows\system32\win32k.sys
2012-05-11 14:42:33 43520 ----a-w- c:\windows\system32\licmgr10.dll
2012-05-11 14:42:33 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-05-11 11:38:02 385024 ----a-w- c:\windows\system32\html.iec
2012-05-04 23:29:16 687504 ----a-w- c:\windows\system32\deployJava1.dll
2012-05-04 13:12:30 2192640 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-04 12:32:19 2069120 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-02 13:46:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
.
============= FINISH: 11:23:47.91 ===============

GMER

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-06-26 13:01:45
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 WDC_WD400BD-75JMC0 rev.06.01C06
Running: wd4h0fts.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\kxtdqpog.sys


---- Kernel code sections - GMER 1.0.15 ----

PAGE ntoskrnl.exe!ZwResumeThread 80578F00 1 Byte [CC] {INT 3 }
.text atapi.sys F86CD852 1 Byte [CC] {INT 3 }
? C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDAD4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E7207 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E7139 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E71A4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E700A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E706C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E726A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[152] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E70CE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!DialogBoxParamW 7E4247AB 5 Bytes JMP 3E215505 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!SetWindowsHookExW 7E42820F 5 Bytes JMP 3E2E9A65 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!CallNextHookEx 7E42B3C6 5 Bytes JMP 3E2DD0DD C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!CreateWindowExW 7E42D0A3 5 Bytes JMP 3E2EDAD4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!UnhookWindowsHookEx 7E42D5F3 5 Bytes JMP 3E25466C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!DialogBoxIndirectParamW 7E432072 5 Bytes JMP 3E3E7207 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!MessageBoxIndirectA 7E43A082 5 Bytes JMP 3E3E7139 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!DialogBoxParamA 7E43B144 5 Bytes JMP 3E3E71A4 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!MessageBoxExW 7E450838 5 Bytes JMP 3E3E700A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!MessageBoxExA 7E45085C 5 Bytes JMP 3E3E706C C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!DialogBoxIndirectParamA 7E456D7D 5 Bytes JMP 3E3E726A C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] USER32.dll!MessageBoxIndirectW 7E4664D5 5 Bytes JMP 3E3E70CE C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] ole32.dll!CoCreateInstance 774FF1BC 5 Bytes JMP 3E2EDB30 C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[3860] ole32.dll!OleLoadFromStream 7752983B 5 Bytes JMP 3E3E756F C:\WINDOWS\system32\IEFRAME.dll (Internet Explorer/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs TmPreFlt.sys (Pre-Filter For XP/Trend Micro Inc.)
AttachedDevice \Driver\Tcpip \Device\Ip tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Incorporated.)
AttachedDevice \Driver\Tcpip \Device\Tcp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Incorporated.)
AttachedDevice \Driver\Tcpip \Device\Udp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Incorporated.)
AttachedDevice \Driver\Tcpip \Device\RawIp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Incorporated.)

Device \FileSystem\Fastfat \Fat A929BD20

AttachedDevice \FileSystem\Fastfat \Fat TmPreFlt.sys (Pre-Filter For XP/Trend Micro Inc.)

---- Threads - GMER 1.0.15 ----

Thread System [4:348] 832D339F
Thread System [4:924] 82DA70F4

---- EOF - GMER 1.0.15 ----

Thanks

Attached Files



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#2 HelpBot

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Posted 01 July 2012 - 12:10 PM

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I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 TKWizard

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Posted 01 July 2012 - 07:32 PM

Hi.

I won't have access to said computer until Tuesday. I will run the logs then.

Thanks.

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Posted 06 July 2012 - 12:15 PM

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