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Can't Connect o Internet. Need Help


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#1 JazzMahn

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Posted 26 June 2012 - 06:16 AM

Helping a friend with his Dell Dimension computer running Windows XP Home Premium. When I first looked at his computer the internet was working perfectly and we had no problem getting on line. I found he had "No" virus protection on the computer. Surprisingly it wasn't affecting performance (at least as far as I could tell!) I put on Microsoft Security Essentials and also put on Superantispyware. After running scans with each both Security Essentials and Superantispyware found problems. Superantisypware found 8 trojan viruses and over 1700 malware and adware. Security Essentials found 2.

I am also getting "Network Cable is Unplugged". Have gone over it and all is connected securely.

The Network Connections icon in the tray shows that it is only connected at 10 Mps. I thought it should show 100 Mps. Don't know if that might help to know??

After cleaning and restarting we are not able to get on the internet. I've tried the following:

1. Flushed the DNS
2. Ran the Winsockfix
3. Checked in Device Manager for errors (there are none)
4. Checked connections
5. Went into Network Connections first disabling and then enabling

I've read that cleaning out malware and adware could cause this to happen.

Could sure use some advice on what else I could try. Thanks!

Edited by hamluis, 26 June 2012 - 06:54 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 narenxp

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Posted 26 June 2012 - 10:20 AM

Download

Farbar Service Scanner

Checkmark all the boxes

Click on "Scan".
Please copy and paste the log to your reply.

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)




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