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Business Modem Help


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#1 shanelee

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Posted 25 June 2012 - 07:20 PM

Hello, all I'm currently away from my work and this is where the problem is taking place so I will not be able to test right away but taking ideas. First off we just upgraded too our Comcast internet to a higher speed and they came over and set up our new modem. Once this new modem was installed we started dropping connections like crazy which leads me to believe it has some problems with addressing. I am currently a networking student and have not dealt with a static ip setup like we have at work since we have a website. Below are some facts and what I have tried....

1. Problem is that our computers drop connections on both routers and I don't have the user name and password for router#1.
2. Problem I try to connect router#2 directly to the modem and can't get computers too connect to the internet but I can see the light on router saying it is connected.
3. When I connect Router#2 to router#1 computers are able to connect to either router but no matter which one the connection is lost. (Tried to split to see if there was too many on one router which there is only 5 wireless plus a third router connected in back of our warehouse).
4. Router#1 Gateway 192.168.1.1 IP 192.168.1.6 Router#2 10.0.0.1 (this is when i was connected through router#1).

Below I wrote down some facts of our internet

This is for the Modem when I connected direct with laptop and ethernet cable.

Ip 10.1.10.1
subnet 255.255.255.0
domain wp.comcast.net

Enable Lan DHCP (checked)
Lease time 1 week
dhcp start 10.1.10.1
dhcp end 10.1.10.199

Assign DNS manually (checked)
primary 68.87.72.130
secondary 68.87.77.130

------Router #2 info (reminder no router #1 info due to not having username and password don't want to reset and have no internet).
IP 10.0.0.1
DHCP on

(In the internet port tab)
ip address 192.168.1.2
DNS 192.168.1.1

Thanks for any help in advanced!!!!!! And any good tools to use would be very much appreciated :)

Edited by shanelee, 25 June 2012 - 07:24 PM.


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#2 The_Outkast

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Posted 26 June 2012 - 07:57 AM

Do you have internet connectivity issues when your laptop is connected directly to Comcast's modem (just an fyi, their device is a modem/router combo)? If you are having problems with this setup, I would contact Comcast and have them check it out.

The config on router 2 will not work. The internet port might have a static IP address assigned to it (192.168.1.2) or it picked up that address when it was plugged into router 1. If it is set to static, change it to DHCP. If it is already set to DHCP, there will be a place to release and renew that address. It should have an IP address of 10.1.10.x and a gateway of 10.1.10.1.

Start with this stuff and let me know what happens. Once we get this resolved, we may want to talk about the setup (you will have a double NAT which can cause some issues). You may want to consider having Comcast set their device to bridged mode. But we can discuss this after you have a stable connection.

#3 shanelee

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Posted 26 June 2012 - 09:04 AM

Was able to get the second router to setup on the modem. However, internet connections will be working great one second and then before you know it the internet access is down again. I'm currently typing on network now on one of our computers at work.

#4 shanelee

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Posted 26 June 2012 - 09:15 AM

MiniToolBox by Farbar Version: 25-06-2012
Ran by Bob Brockmann (administrator) on 26-06-2012 at 10:09:49
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter = Wireless Network Connection 2 (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : BobBrockmann-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter
Physical Address. . . . . . . . . : 00-1E-E5-E9-4C-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::21fc:17ef:5c68:6a9%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, June 26, 2012 9:50:55 AM
Lease Expires . . . . . . . . . . : Wednesday, June 27, 2012 9:50:55 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335552229
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-EC-6A-FD-00-26-2D-1D-7E-ED
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-26-2D-1D-7E-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{72E51355-AB33-4A1C-A411-588CB38B1B34}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:344c:267a:3f57:fefb(Preferred)
Link-local IPv6 Address . . . . . : fe80::344c:267a:3f57:fefb%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4009:803::1004
74.125.225.103
74.125.225.97
74.125.225.101
74.125.225.110
74.125.225.105
74.125.225.96
74.125.225.104
74.125.225.98
74.125.225.99
74.125.225.102
74.125.225.100


Pinging google.com [74.125.225.136] with 32 bytes of data:
Reply from 74.125.225.136: bytes=32 time=22ms TTL=52
Reply from 74.125.225.136: bytes=32 time=21ms TTL=52

Ping statistics for 74.125.225.136:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 22ms, Average = 21ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=669ms TTL=47
Reply from 98.139.183.24: bytes=32 time=739ms TTL=47

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 669ms, Maximum = 739ms, Average = 704ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...00 1e e5 e9 4c 37 ......Linksys WUSB600N Dual-Band Wireless-N USB Network Adapter
11...00 26 2d 1d 7e ed ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.4 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.4 281
192.168.1.4 255.255.255.255 On-link 192.168.1.4 281
192.168.1.255 255.255.255.255 On-link 192.168.1.4 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.4 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.4 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:5ef5:79fb:344c:267a:3f57:fefb/128
On-link
14 281 fe80::/64 On-link
12 306 fe80::/64 On-link
14 281 fe80::21fc:17ef:5c68:6a9/128
On-link
12 306 fe80::344c:267a:3f57:fefb/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
14 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/26/2012 06:36:50 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/26/2012 06:34:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/25/2012 07:15:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/25/2012 06:09:44 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/22/2012 07:16:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/22/2012 06:30:17 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/21/2012 06:51:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/21/2012 06:38:15 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/20/2012 08:05:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (06/20/2012 06:28:44 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005


System errors:
=============
Error: (06/26/2012 05:52:38 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.129.400.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (06/25/2012 00:36:00 PM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 10.0.0.3 with the system
having network hardware address 00-25-9C-EF-20-D7. Network operations on this system may
be disrupted as a result.

Error: (06/25/2012 11:30:20 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 0.0.0.0 with the system
having network hardware address 2C-B0-5D-66-2C-E2. Network operations on this system may
be disrupted as a result.

Error: (06/25/2012 10:05:40 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 10.0.0.3 with the system
having network hardware address 2C-B0-5D-66-2C-E2. Network operations on this system may
be disrupted as a result.

Error: (06/25/2012 08:03:21 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 0.0.0.0 with the system
having network hardware address 00-00-00-00-00-00. Network operations on this system may
be disrupted as a result.

Error: (06/22/2012 11:08:37 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 10.0.0.2 with the system
having network hardware address 2C-B0-5D-66-2C-E2. Network operations on this system may
be disrupted as a result.

Error: (06/22/2012 11:00:20 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:57:59 AM on ?6/?22/?2012 was unexpected.

Error: (06/22/2012 08:13:07 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:33:38 AM on ?6/?22/?2012 was unexpected.

Error: (06/20/2012 11:35:08 AM) (Source: Tcpip) (User: )
Description: The system detected an address conflict for IP address 10.0.0.2 with the system
having network hardware address 2C-B0-5D-66-2C-E2. Network operations on this system may
be disrupted as a result.

Error: (06/20/2012 07:06:09 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:02:35 AM on ?6/?20/?2012 was unexpected.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 4060.8 MB
Available physical RAM: 2600.92 MB
Total Pagefile: 8119.75 MB
Available Pagefile: 6352.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.09 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.48 GB) (Free:538.33 GB) NTFS

========================= Users: ========================================

User accounts for \\BOBBROCKMANN-PC

Administrator Bob Brockmann Guest


**** End of log ****

#5 shanelee

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Posted 26 June 2012 - 09:18 AM

A minute after running this the internet connection dropped again, we called Comcast and they said the connections look good on their side. I'm running out of ideas any test you want me to run I will do. I notice though that there is conflicting ip address but how would I go about fixing this issue? Thanks again

Edited by shanelee, 26 June 2012 - 09:24 AM.


#6 Queen-Evie

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Posted 26 June 2012 - 09:27 AM

Shanelee, you can also post here http://forums.businesshelp.comcast.com/

Comcast has a Business Class help forum.

If it is not Business Class post here http://forums.comcast.com/ You will need a Comcast email address in order to sign in.

You would have to make it clear that it is not Business Class.

Edited by Queen-Evie, 26 June 2012 - 09:33 AM.


#7 shanelee

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Posted 26 June 2012 - 09:42 AM

Thanks Queen may have to turn to there but right now im connected direct too router via ethernet and my connection is good. Something tells me this has too do with addressing. My router is a netgear n150

#8 Queen-Evie

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Posted 26 June 2012 - 09:50 AM

I posted the links mainly for future reference. I hope you get it all sorted out soon.

#9 jhayz

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Posted 26 June 2012 - 09:53 AM

Try this link

Tekken
 


#10 shanelee

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Posted 26 June 2012 - 10:04 AM

Thanks for the help guys but we are going to bring someone in to give us a hand. I have tried renews release and flush and still can't get it to stay on. I will post back with the results from the IT.

#11 shanelee

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Posted 26 June 2012 - 01:52 PM

We went ahead and changed the i.p. range on the router and as soon as he left computers started to dc from the router again. As a course of action I decided to run the old router into the new router and assign the office and the other set of computers too different routers. For now all is working well and will post back should any other problems arise. Just wanted to keep you all updated on my situation. I'm thinking there is just too much of a load for this simple routers. Thanks for all the posts I greatly appreciate the help.

#12 The_Outkast

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Posted 26 June 2012 - 03:37 PM

Just wanted to let you know I haven't forgot about this post, just been very busy with work today. I should be home in a couple hours and we'll see if we can get this resolved.

#13 The_Outkast

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Posted 26 June 2012 - 06:11 PM

Alright, I want to make sure I have this right. When your laptop is connected directly to the Comcast device, you have no problems with internet connectivity. I'm assuming you pick up an IP address of 10.1.10.x, subnet mask 255.255.255.0, and gateway of 10.1.10.1. Is this correct?

Next, if you plug router 2 into the Comcast device (this should be the only device directly connected to the Comcast device), then plug your laptop into the the router, what IP info does your laptop get(I believe this is probably 192.168.1.x, and the gateway is 192.168.1.1) and what is the IP info of the WAN (internet) port of your router? Also, do you have any servers that have DHCP configured on them? I believe you said your connection will be stable for a bit, then computers will start dropping connectivity, correct? We need to see how far out they can ping. Run a continuous ping to the gateway of the pc (ping 192.168.1.x -t), do the same for the comcast device (ping 10.1.10.1 -t), and the same for an internet IP (ping 8.8.8.8 -t). Which one's start dropping packets?

Is there a reason you have several routers on the network? Are you trying to separate the computers for security reasons?

Sorry that I have more questions than answers, but I just want to make sure I understand the configuration before making suggestions.




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