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Hijackthis help!


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4 replies to this topic

#1 singlefather08

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Posted 25 June 2012 - 11:51 AM

Hi guys/girls, dont really know who may or may not be helping me with my problem so I figured taking a more politically correct greeting. So about a week ago I noticed background ads playing when internet explorer was closed and playing at random times. So I did a scan with norton and came up "clean" after doing some searching I found that you guys deal with this problem on the forums. Iv ran spybot and malewarebytes and still nothing! The ads are still playing and it sucks! Today I ran hijackthis and im attaching my log for you to see. Any and all help would be great and i look forward to working with you in fixing my problems.

Attached Files



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#2 CatByte

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Posted 25 June 2012 - 07:22 PM

Hi, Please run the following:

download Farbar Recovery Scan Tool and save it to a flash drive.
(you need the 64bit version)

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]type exit and reboot the computer normally
[*]FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.[/list]

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 singlefather08

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Posted 25 June 2012 - 07:58 PM

There appears to be an error with the application

You can try to refresh the page by clicking here, if this does not fix the error, you can contact the board administrator by clicking here
We apologise for any inconvenience.


This is what im getting when I click on the link?

#4 CatByte

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Posted 25 June 2012 - 08:02 PM

Hi, sorry about that

this link should work

http://download.bleepingcomputer.com/farbar/FRST64.exe

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 CatByte

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Posted 01 July 2012 - 03:18 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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